Introduction:
Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values.
As Bright & Duggan team members, our employees act as ambassadors for the whole group. Our diverse portfolio comprises of four main pillars: strata management, integrated resort management, building and facilities management and asset management. To foster growth and extend our service offerings and reach, we expect our employees to actively promote all brands and products associated with Bright & Duggan.
Description:
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We are seeking a highly organised and detail-oriented Relief Strata Manager to support our NSW portfolio. In this role, you will oversee the day-to-day operations of strata properties while providing flexible, statewide coverage across portfolios.
You will be responsible for managing budgets, coordinating maintenance and repairs, and ensuring compliance with relevant strata regulations. Working closely with property owners, tenants, contractors, and internal teams, you will step in to support Strata Managers and Assistants during leave periods and play a key role in maintaining continuity of service during vacancies or team transitions.
About the role:
Responsible for the day-to-day operation and overall management of a portfolio of buildings, both residential and commercial, including obtaining quotes, sending correspondence, general accounting, budgeting, attending and chairing meetings, contract management and communicating with all stakeholders.
Liaising with various groups such as executive committee members, owners, real estate agents, solicitors, contractors, local councils and any other relevant body to assist with queries, requests and conflict resolution, to ensure relations are professionally maintained for every owners corporation.
Provide advice and service to clients based on accurate analysis of a wide range of real and perceived concerns about property and other issues.
Ability to attend mediation and have experience in resolving Tribunal matters.
Deal promptly with phone, email and any other written communications to maintain a high service of professionalism and service.
Build and maintain business relationships with clients and suppliers through customer focus that will enhance the reputation of the organisation.
Assist with the training and development of trainee strata managers.
Skills and Experiences:
About You:
Desirable - Bachelor's degree in business administration, real estate, or a related field
Minimum of 2 years of experience in strata management or property management
Certificate of Registration and Strata License - Desirable
Strong knowledge of strata regulations and bylaws
Excellent communication and interpersonal skills
Strong organisational and time management skills
Ability to work independently and as part of a team
Proficient in Microsoft Office and property management software
Why join us?
- Hybrid/Flexible Working options
- Excellent working environment – we are known for our flexible and inclusive working environment.
- On going education and learning both internally and externally
- Employee Assistance Programs – we look after YOU.
- Salary Sacrifice Novated lease options.
- First Aid & Mental Health First Aid Officers on site to support YOU
- Wellness Leave
- Lucrative employee referral program
- Recognition and reward events
- Annual Flu shots
- Birthday Leave
Applying for this position starts with an online application. Shortlisted candidates will be contacted for an initial phone screen followed by a face-to-face interview. The final stage of our process will involve a psychometric assessment, criminal background check and reference checks.
We believe in nurturing a diverse and inclusive workplace to build for a bigger and brighter future. As an equal opportunity employer, all candidates will receive consideration without regard to race, religion, gender identity or age.
