In-Demand Senior service delivery manager Jobs in Queensland

Senior Manager, Enterprise Performance & Improvement
BDO —Brisbane QLD
- Full-time
- Management
- Analysis skills
- Communication skills
- Health insurance
- On-the-job training
3d
Senior Manager, Workplace Relations and Business Partnering
University of the Sunshine Coast —Buderim QLD
- $148,551 a year
- Full-time
- Business
- Leadership
- Relocation assistance
- Employee assistance program
Senior Customer Service Manager (Outreach and Frontline Services)
Queensland Government —Logan City QLD
- Temporary
2d
People and Capability Manager
Kurbingui Youth & Family Development —Zillmere QLD
- From $128,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Parental leave
- Employee assistance program
Quick Apply
13d
Relocate to North Queensland: Senior Contract Administrator / Superintendent – Major Infrastructure
AECOM —Bowen Hills QLD
- Full-time
- Hybrid work
- Administrative experience
- Construction experience
- Civil Engineering
Senior Contract Administrator / Superintendent – Major Infrastructure
AECOM —Rockhampton QLD
- Full-time
- Hybrid work
- Administrative experience
- Construction experience
- Civil Engineering
Senior Manager
Mater Group —Newstead QLD
- Full-time
- Experience working with children
- AI
- Health insurance
- Employee assistance program
8d
Senior Project Manager
NCS Australia —Brisbane QLD
- Contract
- Management
- PMP
- Organisational skills
- Parental leave
Quick Apply
(OA) Account Manager
In Marketing We Trust —Brisbane QLD
- Full-time
- Remote
- Marketing
Quick Apply
Regional Manager
Dovida —Toowong QLD
- Full-time
- Analysis skills
- Leadership
- Negotiation
Quick Apply
Administration Officer - Hospital in The Home
Queensland Government —Brisbane QLD
- Microsoft Office
- Communication skills
General Manager - East Coast based
Cater Care Australia / Cater Care Services —Milton QLD
- Full-time
- Hospitality
- Culinary experience
- No degree
- Employee discount
Quick Apply
9d
Senior Team Leader
Queensland Government —Toowoomba QLD
- Temporary
- Business
10d
Hostel Manager
Tequila Sunrise Hostel —Gold Coast QLD
- From $80,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick Apply
8d
Senior Project Manager
Tetra tech Ltd. —South Townsville QLD
- Hybrid work
- Writing skills
- Administrative experience
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
Senior Manager, AML/CTF
BDO —Brisbane QLD
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Health insurance
- On-the-job training
Area Manager - Operations
Dimeo Cleaning Services —Cairns QLD
- $80,000 - $95,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
Program Manager - Employment & Training
Kurbingui Youth & Family Development —Zillmere QLD
- $63 - $65 an hour
- Full-time
- CPR Certification
- First Aid Certification
- No degree
- Parental leave
- Employee assistance program
Quick Apply
13d
Customer Service Manager
Grounded Packaging Pty Ltd —Miami QLD
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Free parking
- Work from home
Quick Apply
Site Manager
Contract Resources —Brisbane QLD
- Full-time
- Leadership
- Communication skills
Quick Apply

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Senior Manager, Enterprise Performance & Improvement

BDO -
Brisbane QLD

Apply Now

Job Details

Full-time
3 days ago

Benefits

Employee rewards program
Health insurance
On-the-job training
Gym membership
Insurance services

Qualifications

Management
Analysis skills
Communication skills

Full Job Description

We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.

We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.

Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters , and that’s where you come in.

About the Role

The Senior Manager, Enterprise Performance & Improvement is responsible for driving operational excellence, continuous improvement and operating model implementation across Enterprise Services.

Reporting to the Head of Enterprise Operations & Performance, the role partners with leaders and subject matter experts to identify, deliver and embed initiatives that improve efficiency, service quality and organisational performance.

The role acts as a key connector across functions, helping translate enterprise priorities into practical improvements and measurable outcomes.

Key Duties and Responsibilities:

Lead enterprise and cross-functional initiatives that drive operational excellence, continuous improvement and service delivery outcomes.
Identify, assess and implement opportunities to improve efficiency, effectiveness and the customer experience across Enterprise Services.
Facilitate process reviews, operational diagnostics and improvement programs, supporting sustainable outcomes across people, process and technology.
Support the implementation, optimisation and maturity of the Enterprise Services operating model, including frameworks, standards and ways of working.
Drive consistency, simplification and standardisation across business processes and service delivery activities.
Partner with leaders and subject matter experts to deliver improvement initiatives and enterprise priorities.
Support business case development, implementation planning and benefits realisation activities.
Monitor, measure and report on operational performance, initiative progress and realised value.
Provide trusted advice and recommendations on operational performance and improvement opportunities.
Build continuous improvement capability and promote a culture of service excellence, collaboration and enterprise thinking.

Skill/Attribute required

Strong stakeholder management, facilitation and influencing skills.
Demonstrated ability to work across multiple teams and functions in complex environments.
Strong analytical, problem-solving and communication skills.
Ability to translate strategic priorities into practical operational outcomes.
Enterprise mindset with a focus on collaboration and achieving shared outcmes.
Professionalism, integrity and sound judgement.

Qualifications and Experience required:

Tertiary qualification in Business, Operations, Management or a related discipline.
Demonstrated experience in operational excellence, business improvement, transformation or consulting environments.
Proven experience leading process improvement and operating model implementation initiatives.
Experience working across multiple business functions and navigating complex organisational environments.
Strong analytical and reporting capability, including measuring and tracking business outcomes.

Why BDO?

Working for BDO you will be part of a growing and market leading professional services firm.

Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.

Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.

We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.

Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.

Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.

With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.

Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).

We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at [email protected]

Apply Now

Refine Your Search

senior service delivery manager jobs in queensland

Senior Manager, Enterprise Performance & Improvement

Senior Manager, Workplace Relations and Business Partnering

Senior Customer Service Manager (Outreach and Frontline Services)

People and Capability Manager

Relocate to North Queensland: Senior Contract Administrator / Superintendent – Major Infrastructure

Senior Contract Administrator / Superintendent – Major Infrastructure

Senior Manager

Senior Project Manager

(OA) Account Manager

Regional Manager

Administration Officer - Hospital in The Home

General Manager - East Coast based

Senior Team Leader

Hostel Manager

Senior Project Manager

Senior Manager, AML/CTF

Area Manager - Operations

Program Manager - Employment & Training

Customer Service Manager

Site Manager

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