In-Demand Help desk analyst Jobs in Queensland

Information Systems Support Analyst
Compass Group Australia —Brisbane QLD
- $80,000 a year
- Full-time
- Microsoft Office
- Time management
14d
Senior Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
18h
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
Application Support Analyst
Covetrus —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
- Parental leave
Service Desk Agent
Datacom —Brisbane QLD
- Full-time
- Parental leave
Quick Apply
Business Analyst (00008378)
Auto & General Holdings —Toowong QLD
- Management
- Communication skills
- Free parking
- Parental leave
Quick Apply
Change Delivery Manager
Auto & General Holdings —Toowong QLD
- Analysis skills
- Agile
- In-person
- Parental leave
- Employee discount
Quick Apply
Client Financial Management Specialist
Accenture —Brisbane QLD
- Full-time

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Information Systems Support Analyst

Compass Group Australia -
Brisbane QLD

Apply Now

Job Details

Full-time
$80,000 a year
14 days ago

Qualifications

ITIL Certification
Microsoft Exchange
Microsoft Office
IT support
ServiceNow
Time management
VPN

Full Job Description

Information Systems Support Analyst

Brisbane office based, Southgate Avenue, Cannon Hill, QLD 4170

Base annual salary: $80,000.00
Be available to travel onsite to support IT services
2nd Level Hardware and Applications Support team

Join Compass Group Australia's D&T team and help keep our mission‑critical systems running smoothly across the business.

As an Information Systems Support Analyst, you’ll provide frontline technical support, manage escalated and problem tickets, and strengthen our ServiceNow/MyService processes through clear documentation and ITIL‑aligned practices. You’ll work closely with teams across the organisation to stabilise services, improve user experience, and turn complex issues into reliable, easy‑to‑use solutions. We welcome applications from IT professionals who are collaborative, detail‑focused, and passionate about making a real impact every day.

The Position

You'll work closely with infrastructure and applications teams to resolve major incidents, support Compass Group's internal systems (including network, voice, and desktop environments), and deliver exceptional IT services across our locations. The role includes remote support and occasional onsite travel, along with 2nd level assistance for external clients using Compass Group technologies.

Main responsibilities:

Act as an IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets
Create knowledge base articles in order to review and amend Service Desk policies and procedures
Work closely with third level infrastructure and applications teams to investigate problems and major incidents
Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business
Manage queries, trouble tickets, work orders and Requests for Service ensuring details are captured into Service Desk system and progress and outcomes communicated to the business according to agreed service levels and resolution targets
Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
Provide remote assistance as well
Travel onsite where required to support or deliver IT services to all Compass Group locations
Provide 2nd level support for external clients using Compass Group services or technology as required

The Person

We will be looking for candidates with the following attributes:

Minimum of 3 years’ experience in a Service Desk or IT support role
ITIL Certification
Strong Networking skills – SOHO Network support
Excellent oral and written English
Knowledge of local and wide area networks, including VPN
Knowledge of the Microsoft Office360 suite
Knowledge of Windows Server & Windows desktop environments
Knowledge of Microsoft Exchange Online
Effective organisational and time management skills
Ability to work autonomously and fit well within a team

Why Compass Group

Be part of Australia's largest food and support services company. You'll work across iconic venues and leading workplaces, partnering with experts in culinary, technology and sustainability to deliver experiences people love. We offer scale, career pathways, and the autonomy to shape strategies that deliver meaningful, measurable growth.

The Benefits

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

If you're ready to take the next step in your marketing career and contribute to something bigger, we want to hear from you! For any questions, doubts, or for a confidential chat, please reach out to us at [email protected] or [email protected]

We are committed to ensuring a recruitment process that is fair, inclusive, and accessible to all. If you require any adjustments or alternative methods of communication during the process, please let us know—our team will support you in the way that works best for you.

Apply Now

Refine Your Search

help desk analyst jobs in queensland

Information Systems Support Analyst

Senior Service Desk Analyst

Service Desk Analyst

Application Support Analyst

Service Desk Agent

Business Analyst (00008378)

Change Delivery Manager

Client Financial Management Specialist

Other jobs to consider

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