In-Demand Frontline Jobs in Queensland

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Customer Service Representative
PFD Food Services —Cairns QLD
- Full-time
- Customer service
- Organisational skills
- Negotiation
- Health insurance
- Gym membership
Administration Assistant Receptionist
McLean Care —Millmerran QLD
- $31 an hour
- Full-time
- Customer service
- Microsoft Office
- Front desk
- Employee assistance program
- Employee discount
8d
Scheduling Officer
Queensland Government —Brisbane QLD
- Temporary
Legal Support Officer
Queensland Government —Ipswich QLD
- Temporary
- Microsoft Office
- Administrative experience
- Organisational skills
Event Cinemas Cairns - Frontline Team Member
EVT Group —Cairns QLD
- Resort
Human Resources Officer
Anglo American —Middlemount QLD
- Full-time
- Microsoft Excel
- Communication skills
- Negotiation
- Work from home
- Employee assistance program
Quick Apply
3d
Customer Service Manager (Frontline Services)
Queensland Government —Brisbane QLD
- Full-time
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
12d
Registered Nurse
Kalwun Development Corporation —Coomera QLD
- $95,000 a year
- Full-time
- Data entry
- Communication skills
- Nursing
- Annual leave
4d
Pharmacy Assistant
Northpharm Pty Ltd —South Brisbane QLD
- $35 - $38 an hour
- Part-time
- Customer service
- Merchandising
- Computer skills
- Paid training
- Employee discount
Quick Apply
1d
Administration Officer (Systems)
Mort & Co —Dalby QLD
- Full-time
- Microsoft Office
- Administrative experience
- Manufacturing
IT Tech Support
Alder Group —Helensvale QLD
- Full-time
- Microsoft Outlook
- No degree
- SharePoint
Quick Apply
Customer Service Consultant
Murrays —Queensland
- Part-time
- Customer service
- Computer skills
- Communication skills
- On-the-job training
- Employee assistance program
Supervisor - Civil
UGL Limited —Queensland
- Full-time
- Maintenance
- Supervising experience
- Construction experience
- Wellness program
- Parental leave
IT Service Desk Officer
Sunshine Coast Council —Maroochydore QLD
- $82,000 - $89,000 a year
- Part-time
- Customer service
- Employee assistance program
4d
People and Capability Manager
Kurbingui Youth & Family Development —Zillmere QLD
- From $128,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Parental leave
- Employee assistance program
Quick Apply
1d
Site HR Business Partner - Northgate, Manufacturing
Kraft Heinz Company —Northgate QLD
Court Services Officer
Queensland Government —Gold Coast QLD
- Temporary
Administration Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
Corporate Receptionist
Findex —Gold Coast QLD
- Full-time
- Microsoft Office
- Organisational skills
- Computer skills
8d

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Customer Service Representative

PFD Food Services -
Cairns QLD

Apply Now

Job Details

Full-time

Benefits

Health insurance
Gym membership

Qualifications

Customer service
Organisational skills
Negotiation
Time management

Full Job Description

Play a key role in supporting the Australian economy.
Discounted food, travel, entertainment, gym membership, staff parking and, + more.
Full time work.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

We’re looking for an energetic and customer-focused individual to join our team as a Customer Service Representative. In this frontline role, you’ll be the first point of contact for our valued customers placing orders, handling enquiries, and resolving issues with professionalism and care. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions, we’d love to hear from you

Key Responsibilities

Receive and manage a high volume of inbound customer calls.
Accurately process orders received via phone, email, fax, and online channels.
Make outbound calls to follow up with customers, confirm orders, and share product updates.
Communicate with customers about stock availability and suggest suitable alternatives.
Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
Promote PFD’s extensive product range during customer interactions.
Create and update customer records and assist in setting up new accounts.
Generate custom pantry/order sheets using customer order history.
Support other departments with administrative or operational tasks as required.
Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.

What We’re Looking For

To thrive in this role, you will bring:

A professional phone manner and a strong ability to build lasting customer relationships.
Exceptional time management and organisational skills.
A problem-solving mindset with attention to detail.
Confidence in selling and negotiating with customers.
A clear understanding of the full service cycle from order to delivery.
A team-first attitude with flexibility to assist where needed.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to ApplyThis is a fantastic opportunity to join a well-established business where your customer service skills can shine. If you’re proactive, dependable, and ready to be part of a supportive team, apply now and help us deliver quality service to our customers every day. Click the apply button and submit your updated resume and a cover letter.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.

Apply Now

Refine Your Search

frontline jobs in queensland

Customer Service Representative

Administration Assistant Receptionist

Scheduling Officer

Legal Support Officer

Event Cinemas Cairns - Frontline Team Member

Human Resources Officer

Customer Service Manager (Frontline Services)

Senior IT Support Technician

Registered Nurse

Pharmacy Assistant

Administration Officer (Systems)

IT Tech Support

Customer Service Consultant

Supervisor - Civil

IT Service Desk Officer

People and Capability Manager

Site HR Business Partner - Northgate, Manufacturing

Court Services Officer

Administration Officer - Expression of Interest

Corporate Receptionist

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