In-Demand Field support specialist Jobs in Queensland

Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
EUC Deployment & Field Support Engineer
Showtime Consulting —Brisbane QLD
- Contract
- Hospitality
- Management
- Software troubleshooting
Quick Apply
7d
Operations Administrator
East Coast Energy Solutions —Cairns QLD
- $60,000 - $75,000 a year
- Full-time
- Administrative experience
- Construction experience
- In-person
- Parental leave
- Employee discount
Quick Apply
Translation/Regional Assistant
New Energy Co., Ltd. —Queensland
- $8,300 - $9,500 a month
- Full-time
- Bilingual
- Management
- Maintenance
- Travel reimbursement
- Health insurance
Quick Apply
6d
Operational Technology Specialist
Foxleigh Mine —Middlemount QLD
- Full-time
- Engineering
- Supervising experience
- Communication skills
Technical Sales Representative
ADAPT Australia Pty Ltd —Queensland
- Up to $200,000 a year
- Full-time
- Sales
- Engineering
- In-person
Quick Apply
Field Supervisors
Wood —Chinchilla QLD
- Full-time
- Maintenance
- Supervising experience
Operations Support Specialist
Chubb Fire & Security —Salisbury QLD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- SharePoint
Support Coordinator
Kanda —Rockhampton QLD
- Full-time
Quick Apply
13d
FIFO Health and Safety Coordinators
Compass Group Australia —Cairns QLD
- Full-time
- Leadership
- Free food
Youth Worker - Townsville
Kanda —New Townsville City QLD
- From $40.49 an hour
- Day shift
- CPR Certification
- Experience working with children
- First Aid Certification
Quick Apply
Specialist - Asset Information
Orica —Gladstone QLD
- Full-time
- AutoCAD
9d
Planogram/Layouts Specialist-Rockhampton QLD and Surrounding Areas
SALESLINKGROUP —Rockhampton QLD
- $24.94 - $34.34 an hour
- Management
- Merchandising
- Planograms
- Travel reimbursement
Quick Apply
Accounts Receivable Clerk
Allens —Brisbane QLD
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- On-the-job training
Nature Guide | Murwangi Safari Camp | Arnhem Land | Outback Spirit Tours
Journey Beyond —Cairns QLD
- Contract
- Communication skills
- Resort
Quick Apply
12d
Field Sales Specialist II
Zimmer Biomet —Gold Coast QLD
- Full-time
- Sales
- Marketing
- Business
- Wellness program
TECHNICAL SPECIALIST | AUTOMOTIVE PRODUCT DEVELOPMENT & ENGINEERING SUPPORT
Oz Wide Trading Group (HR) Pty Ltd —Yatala QLD
- Full-time
- CAD
- Microsoft Office
- Manufacturing
Quick Apply
12d
Payments Migration Specialist
Storable —Surfers Paradise QLD
- 8 hour shift
- Remote
- CRM software
- Sales
- Bachelor's degree
- Parental leave
Quick Apply
Range Operator
Downer Group —New Townsville City QLD
- Contract
- Employee assistance program
Contracts Superintendent/Specialist
Anglo American —Moura QLD
- Full-time
- Management
- ERP systems
- Supervising experience
- Relocation assistance
- Employee assistance program
Quick Apply

I want to receive the latest job alert for field support specialist in queensland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

field support specialist jobs near queensland

Sales Representative jobs in Queensland

Technical Support Specialist jobs in Eight Mile Plains QLD

Translator jobs in Queensland

Tour Guide jobs in Cairns QLD

Youth Worker jobs in New Townsville City QLD

Aged Care Disability Support jobs in Pakenham Vic

Support Coordinator jobs in Melton Vic

Support Coordinator jobs in Geelong Vic

Support Coordinator Work From Home jobs in Sydney Nsw

Support Coordinator jobs in Jam Jerrup Vic

Disability Support Worker jobs in Maitland Nsw

Hospital Patient Support Assistant jobs in Parkville Vic

Support Coordinator jobs in Beenleigh Qld

Information Specialist jobs in Gnangara Wa

Application Specialist jobs in Chermside Qld

Information Specialist jobs in Oran Park Nsw

Information Specialist jobs in Fairfield Nsw

Paid Ads Specialist jobs in Strathfield Nsw

Information Specialist jobs in Greater Adelaide Sa

Freedom Of Information jobs in Melbourne Vic

Customer / Technical Support Specialist

M3DICINE
Eight Mile Plains QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Salesforce
Mobile applications
Technical support
Microsoft Office
Organisational skills
Document management
Communication skills
Time management

Full Job Description

Listen, See and Feel....Life

M3DICINE is a medical device platform start-up company with the vision to be “The Heartbeat of the Planet", enabling anyone, anywhere, at anytime, to understand and benefit from clinically rich insights.

The company was founded by a small group clinicians and engineers focused on our mission of democratising healthcare through the creation of connected, elegant products, powered by intelligent and intuitive software. We design tools for dedicated healthcare professionals working tirelessly to care for our loved ones.

Our culture is inventive and passionate. We question traditional thinking wherever we can and apply our inventive approach to all aspects of the business. We work on projects and products that will change and save the lives of people around the world. Our customers are our partners.

Our team is comprised of a diverse range of professionals, united by our vision and commitment to our core values. We value openness, honesty, integrity and speaking our mind. We also value solution thinking and being proactive. We strive to add maximum value to everything we do.

Our employees bring their passion to work and are looking for like-minded team players, passionate about changing the world and delivering new and wonderful technologies that will change and save lives.

The Role

Due to the upcoming launch of our device, we are looking to add an enthusiastic, tech savvy Customer / Technical Support Specialist to the M3DICINE team, based out of our office in the Brisbane Technology Park (Eight Mile Plains).

In this hands-on, technical role you will be responsible for liaising with our customers as well as other internal customer experience managers to resolve queries by recommending solutions and guiding product users through features and functionalities. You will develop documentation, correspondence and technical content to support healthcare professional at all stages of their user lifecycle and ensure an excellent customer experience.

Your responsibilities will include:

Supporting our customers across each phase of the customer lifecycle, from post-sale introductions, kicking-off the relationship, onboarding and training, using the hardware, app and platform through to measuring and analysing data
Actively participating in the development and implementation of new product technical support documentation, plans and programs to ensure our customers experience amazing support
Assisting in the provision of direct on and offline technical support
Handling customer complaints, including receiving, logging, investigating, resolving and tracking/trending complaints in compliance with the Quality Systems and post market surveillance
Reporting the tracking and trending of field product performance metrics for both system and assay data to enable continuous improvement
Ensuring fact-based scientific and analytical best practices and principles are utilised to accomplish tasks and performance (e.g., establishment and implementation of NPS)
Providing technical assistance to sales, application specialists and marketing as required
Working closely with our product, engineering and sales teams to make sure customers’ needs and wants are captured and communicated internally, e.g. in the form of new feature requests, bugs identification or edge cases
Keeping your industry and technical knowledge current so that you can best support our customers and any future product launches that impact customer experience

You

We want to hear from you if you have a strong passion for customer service, creating a superb customer journey/experience, extensive experience providing support to device users, knowledge of Salesforce and a solid understanding of iOS/Android operating systems and mobile device functionality.

You are a self-starter, able to work autonomously while also proactively collaborating with colleagues and customers across different disciplines and time zones.

In addition, you will have:

Demonstrated customer support experience (3+ years), including experience in supporting web-based applications, cloud-based services and portals

Experience in healthcare, medical device and/or biotech industries, preferably with direct involvement in commercial operations or product launches. Technical support experience in supporting medical products is highly desired but not required

Experienced in:
- Salesforce (at least 2 years), including, but not limited, to case management, dashboard and report tracking and SLA/KPI management
- Both iOS and Android mobile operating systems, mobile device functionality and App Store platforms

A good understanding and familiarity with:
- Web based platforms
- Mobile hardware concepts and services like Bluetooth connectivity
- SaaS, IOT, database and cloud concepts
- Quality Systems and requirements for complaint handling, document control and quality control

Excellent written communication skills and computer literacy across the Microsoft Office suite of programs
Solid time management and organisational skills

Quick Apply

Refine Your Search

field support specialist jobs in queensland

Customer / Technical Support Specialist

EUC Deployment & Field Support Engineer

Operations Administrator

Translation/Regional Assistant

Operational Technology Specialist

Technical Sales Representative

Field Supervisors

Operations Support Specialist

Support Coordinator

FIFO Health and Safety Coordinators

Youth Worker - Townsville

Specialist - Asset Information

Planogram/Layouts Specialist-Rockhampton QLD and Surrounding Areas

Accounts Receivable Clerk

Nature Guide | Murwangi Safari Camp | Arnhem Land | Outback Spirit Tours

Field Sales Specialist II

TECHNICAL SPECIALIST | AUTOMOTIVE PRODUCT DEVELOPMENT & ENGINEERING SUPPORT

Payments Migration Specialist

Range Operator

Contracts Superintendent/Specialist

I want to receive the latest job alert for field support specialist in queensland

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected