In-Demand Customer success manager Jobs in Queensland

Customer Success Manager
Veracross —Miami QLD
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Parental leave
Quick Apply
Customer Success Manager
ReadyTech Group —Queensland
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Parental leave
4d
Key Account Manager, APAC/ Customer Experience Manager, APAC
Ignition —Brisbane QLD
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Work from home
- Parental leave
Quick Apply
Senior Customer Development Manager
Actionstep —Milton QLD
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick Apply
Associate Customer Success Manager
Telus Health —Brisbane QLD
- Contract
- Remote
- CRM software
- Sales
- Customer service
- Disability insurance
- Employee assistance program
Customer Success Manager (SaaS)
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Employee assistance program
- Gym membership
Quick Apply
Senior Customer Success Manager - Remote
HealthCare Logic Pty Ltd —Gold Coast QLD
- Full-time
- Remote
- Leadership
- Hospital experience
- Nursing
Quick Apply
Customer Success Team Lead - APAC
Veracross —Miami QLD
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Annual leave
- Parental leave
Quick Apply
Customer Relationship Manager
LiveBig —Woolloongabba QLD
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply
5d
Virtual Bridal Stylist & Customer Experience Specialist - HQ
Grace Loves Lace —Burleigh Heads QLD
- Part-time
- Remote
- CRM software
- Microsoft Outlook
- Sales
- Employee discount
8d
Venue Manager | Holey Moley
Funlab —Chermside QLD
- $86,000 - $99,500 a year
- Weekend availability
- Hospitality
- Communication skills
- Employee assistance program
Program Manager, Information Security
Virgin Australia —Brisbane QLD
- Full-time
- Remote
- PMP
- Budgeting
- AI
- Work from home
- Employee assistance program
Back of House Manager - Chermside
JD Sports Australia & New Zealand —Chermside QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Parental leave
- Employee assistance program
Lead - Customer Success ( Brisbane, Australia)
Zenoti —Brisbane QLD
- Bachelor's degree
- Product management
- POS
Quick Apply
Customer Service Manager
International Workplace Group plc —Toowoomba QLD
- $54,500 - $66,000 a year
- Full-time
- Sales
- Commuter assistance
Customer Success & Technical Account Manager
Wabtec —Eagle Farm QLD
- Full-time
- Management
- Customer service
- Bachelor's degree
- Work from home
- Employee assistance program
Quick Apply
3d
Nightfill Manager
Coles Supermarkets —Moranbah QLD
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Senior Customer Onboarding Specialist | APAC
HubSpot —Brisbane QLD
- Hybrid work
- Software troubleshooting
- APIs
- AI
- Health insurance
- Work from home
Quick Apply
9d
Customer Development Manager - Sunshine Coast
IRT —Mooloolaba QLD
- Contract
- Sales
- Business development
- Communication skills
- Wellness program
- Employee assistance program
Key Account Manager - Gold Coast
PFD Food Services —Gold Coast QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Health insurance
- Gym membership
11d

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Customer Success Manager

Veracross -
Miami QLD

Quick Apply

Job Details

Full-time

Benefits

Casual dress
Annual leave
Parental leave

Qualifications

Customer service
Salesforce
Analysis skills
Bachelor's degree
SaaS
Communication skills

Full Job Description

Company Overview

Veracross unifies school communities with world-class information systems that improve the quality of education and enhance learning. We support K-12 private and independent schools with a one-record platform that connects school operations, communication, and data across departments. Trusted by more than 3,200 schools in over 60 countries, Veracross is known for reliable software, strong data security, and high-quality customer support.

In Australia, New Zealand, and the wider Asia Pacific region, Veracross supports 800+ schools across our product family, including Veracross, Digistorm, Firefly, and ePraise. The APAC team is based in Australia and provides in-time-zone Support, Implementation, and Customer Success, alongside regional technical and product staff.

Role Summary

Customer Success Managers (CSMs) are strategic partners to our customers, responsible for the successful adoption of the software and the long-term success, retention, and satisfaction of Veracross customers.

CSMs proactively monitor customer health, assess needs, and promote the value of the Veracross product family so that schools get the most from their investment. They serve as an escalation path for customers and coordinate with Support, Implementation, and Product to build and execute resolution plans.

The APAC book is high-volume and concentrated in the Australian and New Zealand independent and Catholic school markets, with a smaller set of higher-value international school accounts.

Role Responsibilities

Partner with an assigned portfolio of schools across Australia, New Zealand, and Asia Pacific to identify needs, uncover opportunities, and develop account goals.
Build relationships with assigned customers and promote goodwill between schools and Veracross, working over email, ticketing, video, and phone across APAC time zones.
Drive retention and manage churn through proactive monitoring of customer health and satisfaction, identifying and addressing barriers to successful adoption and expansion.
Manage a high-volume book with discipline: triage by risk, prioritise effectively, and maintain coverage so that no account goes dark.
Assess customer needs and surface opportunities for additional products and services across the Veracross family, including Digistorm, Magnus, and Firefly, passing qualified leads to Sales.
Serve as an escalation path for customers, working to identify and remove barriers and coordinating internal resources to expedite resolutions or build action plans.
Collaborate with Support, Implementation, and Product to align on account strategy, ensure successful use of the software, and protect renewal opportunities.
Maintain accurate, current records in Salesforce and Catalyst.io for health monitoring, risk tracking, task management, and account planning.

Requirements

- Bachelor's Degree or equivalent customer service experience.
- Customer success or account management experience, ideally in SaaS.
- Experience in high-energy, customer-facing roles.
- Demonstrated success managing multiple accounts at once and prioritising across a large or busy portfolio.
- Demonstrated success providing outstanding client service, evidenced by strong customer satisfaction or retention.
- Excellent written and verbal communication skills.
- Problem-solving and analytical skills, able to identify issues with a customer's experience and propose lasting solutions.
- Ability to operate independently with appropriate guidance for the level.
- Experience contributing to a collaborative team and a positive culture.
- Familiarity with the Australian and New Zealand school sector strongly preferred, including the four-term academic calendar (late January to mid-December), independent and Catholic school structures, and the roles of business managers, registrars, and IT staff who often drive day-to-day decisions. Industry knowledge of K-12 and education SaaS is a plus; Digistorm familiarity is an advantage given its strong regional presence.
- Comfort supporting accounts across AUD, NZD, and a smaller set of USD-billed international schools, and across multiple APAC time zones.

What Good Looks Like

Keeps a large book under control. Knows which schools are at risk this term, which renewals are clustering, and which accounts have gone quiet, without being asked.
Reads the room in an independent or Catholic school. Understands that decisions often run through long-tenured operators, and that the calendar shapes when schools can engage.
Surfaces risk early and brings a recommendation, rather than waiting for a problem to escalate.
Balances commercial discipline with genuine care for schools under enrolment or leadership pressure.

Benefits

The best tools to get the job done!

When you join Veracross, you get a Macbook Pro, a 32-inch monitor, and an adjustable desk and chair for the office. There's also an allowance for your setup at home to ensure you're comfortable working there.

Growth opportunities!

Veracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.

Work/life balance

Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?

Parental leave policy

As part of Veracross parental leave policy, you’re eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role.

Flexibility

Veracross offers a flexible working environment, hybrid options.

Make a difference

Our work makes a positive contribution to our schools, their students and their families around the world!

Snacks, drinks & coffee

Digistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.

Culture

The Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.

Quick Apply

Refine Your Search

customer success manager jobs in queensland

Customer Success Manager

Customer Success Manager

Key Account Manager, APAC/ Customer Experience Manager, APAC

Senior Customer Development Manager

Associate Customer Success Manager

Customer Success Manager (SaaS)

Senior Customer Success Manager - Remote

Customer Success Team Lead - APAC

Customer Relationship Manager

Virtual Bridal Stylist & Customer Experience Specialist - HQ

Venue Manager | Holey Moley

Program Manager, Information Security

Back of House Manager - Chermside

Lead - Customer Success ( Brisbane, Australia)

Customer Service Manager

Customer Success & Technical Account Manager

Nightfill Manager

Senior Customer Onboarding Specialist | APAC

Customer Development Manager - Sunshine Coast

Key Account Manager - Gold Coast

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