Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Drive Client Success and Strategic Growth
Gallagher Bassett is Australia's leading claims management provider and part of the global Arthur J. Gallagher group. We're seeking a Client Services Manager to join our growing General Insurance business in a newly created role. Reporting to the Client Services Director, you'll be responsible for managing key client relationships, driving service excellence, enhancing reporting and insights, and supporting client retention and growth.
As the strategic relationship lead for a portfolio of General Insurance clients, you'll partner closely with operational leaders and stakeholders to deliver exceptional outcomes, identify opportunities for improvement, and ensure our clients receive maximum value from their partnership with Gallagher Bassett. This role combines client relationship management, performance reporting, business improvement, and commercial account management in a highly visible and impactful position.
How you'll make an impact
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Develop and maintain strong relationships with key General Insurance clients
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Act as a trusted advisor, understanding client strategies, objectives, and evolving business needs
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Lead client service reviews, governance meetings, and performance discussions
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Monitor and report on service delivery, claims performance, SLA outcomes, and operational trends
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Partner with internal claims and operational teams to identify and implement service improvements
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Advocate for client reporting requirements and support reporting enhancements through Power BI and other business intelligence tools
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Respond to client enquiries, issues, and escalations with professionalism and urgency
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Support revenue retention and identify opportunities to expand Gallagher Bassett's service offering
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Collaborate with sales, marketing, operational and executive stakeholders to deliver exceptional customer outcomes
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Contribute to strategic projects and initiatives that enhance the client experience and drive business growth
About you
About You
We're looking for an experienced relationship manager who can confidently engage with senior stakeholders and balance strategic thinking with operational execution.
You'll bring:
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Experience in client management, account management, relationship management, insurance, claims, broking, consulting, or a similar customer-focused environment
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Strong commercial acumen and the ability to identify opportunities for growth and retention
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Exceptional stakeholder management and influencing skills
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Advanced communication and presentation capabilities
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Strong analytical and reporting skills with confidence interpreting performance data
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Experience working with senior executives and decision makers
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Advanced Microsoft Office skills, particularly Excel and PowerPoint
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A proactive, customer-centric mindset with a passion for delivering results
Highly regarded:
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Experience within General Insurance, Workers Compensation, Self-Insurance, Claims Management or Broker environments
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Exposure to Power BI, Salesforce or other reporting platforms
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Business, sales or related qualifications.
Why Gallagher Bassett?
At Gallagher Bassett, our people are at the heart of everything we do. We foster a culture built on collaboration, innovation, integrity and care, providing our employees with opportunities to grow meaningful and rewarding careers.
When you join us, you'll benefit from:
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Hybrid and flexible working arrangements
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Career development and progression opportunities across Australia and globally
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Ongoing learning and professional development programs
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Employee assistance and wellbeing initiatives
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Discounts and employee benefits through our Gallagher Reward platform
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A supportive and collaborative team culture
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The opportunity to help shape a newly created role and make a genuine impact on our business
Ready to Make an Impact?
If you're a relationship-focused professional who enjoys partnering with clients, driving service excellence, and influencing strategic outcomes, we'd love to hear from you.
You must have the right to live and work in Australia to be eligible for employment at Gallagher Bassett. Agency candidates will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer. We value diversity, inclusion and belonging and are committed to creating a workplace where everyone can thrive.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
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Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
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Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
