In-Demand Customer experience analyst Jobs in Queensland

Process Analyst
Auto & General Holdings —North Lakes QLD
- Temporary
- Bachelor's degree
- No degree
- Business
- Work from home
- Parental leave
Quick Apply
ICT Business Analyst
Tequila Sunrise Hostel —Gold Coast QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Spanish
- ERP systems
Quick Apply
2d
PERMANENT FULL TIME ICT BUSINESS ANALYST – BANYO, QUEENSLAND
Sunset Lifestyle Pty Ltd t/as Debetrek —Queensland
- $110,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
13d
Junior Business Analyst
Followmont Transport —Brisbane QLD
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Operations Engineer
Brock Solutions —Brisbane QLD
- Monday to Friday
- Schematics
- SQL
- Organisational skills
- Profit sharing
Financial Analyst/Project Cost Controller
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health insurance
- Parental leave
13d
Financial Analyst/Project Cost Controller
Boeing —Brisbane QLD
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health insurance
- Tuition reimbursement
13d
Technical Business Analyst
Auto & General Holdings —Toowong QLD
- SQL
- Software development
- Agile
- Parental leave
- Gym membership
Quick Apply
8d
Senior Financial Analyst / Project Accountant
Boeing —Brisbane QLD
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health insurance
- Tuition reimbursement
12d
Investigations Analyst
Great Southern Bank —Brisbane QLD
- Analysis skills
- No degree
- Financial services
- Work from home
9d
Senior Financial Analyst / Project Accountant
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health insurance
- Parental leave
12d
Engineering Reporting Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
Power BI Developer
BlueCare —Middle Ridge QLD
- Full-time
- Hybrid work
- Health insurance
- Parental leave
5d
Senior Business Analyst
Auto & General Holdings —Toowong QLD
- Communication skills
- SDLC
- Work from home
- Parental leave
Quick Apply
Technical Business Analyst
Megaport —Brisbane QLD
- Full-time
- Remote
- Analysis skills
- Software development
- APIs
- Parental leave
Risk Support Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Parental leave
Quick Apply
5d
Senior Test Analyst
Auto & General Holdings —Toowong QLD
- Management
- Software development
- Agile
- Work from home
- Parental leave
Quick Apply
Commercial Strategy Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- SQL
- Work from home
6d
Warehouse Solutions Analyst
Linfox —Brisbane QLD
- Full-time
- AutoCAD
- Microsoft Excel
- CAD
8d
Digital Production Operations Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Work from home

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customer experience analyst jobs near queensland

Process Analyst

Auto & General Holdings -
North Lakes QLD

Quick Apply

Job Details

Temporary

Benefits

Work from home
Parental leave
Employee discount
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Business analysis
Bachelor's degree
Business
Communication skills
Lean Six Sigma Certification

Full Job Description

About The Role

Join A&G's C&A Design and Delivery team as a Process Analyst in this 12-months maternity cover opportunity with genuine potential to transition into a permanent role or alternative internal position for the right candidate. This is your chance to gain hands-on experience in a high-performing team while building valuable skills in process analysis, improvement, and change delivery.

As a Process Analyst, you'll play a vital role in mapping business processes and customer journeys across motor, home, and other claims operations. You'll work closely with stakeholders at all levels to gather insights, create clear process documentation, and identify opportunities for improvement that drive real business outcomes.

What you'll do:

Map and document processes: Create accurate business process maps using BPMN standards that bring clarity to complex claims operations
Drive improvement: Analyse existing processes, identify gaps, and recommend solutions that solve real business problems
Support change delivery: Work embedded in change delivery teams to ensure improvements are successfully implemented and adopted
Engage stakeholders: Facilitate workshops, gather information, and build relationships across the organisation to understand how work really gets done
Conduct impact analysis: Assess how changes affect other teams, processes, and systems to ensure smooth transitions
Deliver insights: Use data analysis to uncover improvement opportunities aligned with organisational strategy

What experience you’ll bring

Essential:

Demonstrated experience in business process analysis and modelling (BPMN) - you've created As-Is/To-Be process maps and understand process mapping conventions
Strong stakeholder engagement skills - you're comfortable talking to people at all levels, facilitating workshops, and managing upwards with confidence
Excellent communication skills - both written and verbal, with strong attention to detail and accuracy
Data analysis capability - you can interpret data, identify patterns, and draw insights that inform recommendations
Team-focused attitude - you work well collaboratively and can also work autonomously when needed
Professional, "can do" attitude with genuine passion for solving business problems

Highly desirable:

Bachelor's degree in a relevant discipline (Business, IT, or similar) or equivalent industry experience
Understanding of the general insurance industry (claims operations, contact centre, or similar)
Formal business analysis qualification (IIBA, CBAP, Lean Six Sigma, or equivalent)
Experience working in change delivery teams or transformation programs

What we value:

Curiosity and learning mindset: You ask great questions and want to understand the "why" behind processes
Pragmatism: You balance thoroughness with speed, knowing when "good enough" beats perfect
Resilience: You stay focused and productive when things get ambiguous or challenging
Adaptability: You're comfortable with change and can pivot when priorities shift

The benefits of working at A&G

Flexible Location – Work from our Toowong, Kawana or North Lakes offices.
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - We’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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Refine Your Search

customer experience analyst jobs in queensland

Process Analyst

ICT Business Analyst

PERMANENT FULL TIME ICT BUSINESS ANALYST – BANYO, QUEENSLAND

Junior Business Analyst

Operations Engineer

Financial Analyst/Project Cost Controller

Financial Analyst/Project Cost Controller

Technical Business Analyst

Senior Financial Analyst / Project Accountant

Investigations Analyst

Senior Financial Analyst / Project Accountant

Engineering Reporting Analyst

Power BI Developer

Senior Business Analyst

Technical Business Analyst

Risk Support Analyst

Senior Test Analyst

Commercial Strategy Analyst

Warehouse Solutions Analyst

Digital Production Operations Analyst

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