The role
The Risk Support Analyst contributes to the operational execution of risk and compliance management within the division. This role supports the robust implementation of the organisation's risk framework by assisting in the proactive identification, assessment, mitigation, and reporting of operational risks. The analyst will also contribute to fostering a strong risk culture, ensuring adherence to obligations, and facilitating effective risk education. Through collaboration with divisional stakeholders, this position helps enhance risk ownership and capability, directly contributing to the division's resilience and objectives.
Position Accountabilities
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Facilitate the embedment, operationalisation, and continuous improvement of the risk management framework, including the Three Lines of Defense (3LoD) model, Risk and Control Self-Assessment (RSCA), and Risk Management Declaration (RMD) processes.
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Maintain core risk management artefacts, ensuring they are current, accurate, and accessible.
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Undertake the mapping of regulatory and internal obligations against divisional processes and controls, including conducting gap analyses for new or changed obligations and contributing to continuous compliance monitoring.
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Conduct or coordinate Product control testing that is not suitable to be centralised as agreed with the Central Risk Support team.
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Contribute to the management of policy, procedure, and regulatory changes, acting as a divisional point of contact for Line 2 and Central Risk Support on compliance and adherence.
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Review risk assessments, control designs, process maps, and Line 1 self-assessments, ensuring alignment with Risk Appetite Statement (RAS) principles.
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Facilitate the effective capture, resolution, and tracking of divisional issues, incidents, and internal audit actions, driving timely closure.
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Contribute to the division's end-to-end third-party risk management, encompassing risk assessments, ongoing supplier health monitoring, and accurate system representation (e.g., Nlighten) of third-party responsibilities.
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Coordinate Business Continuity Plan (BCP) updates and testing activities.
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Cultivate strong working relationships with Line 2 functions to ensure alignment.
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Prepare and manage divisional risk and issue reporting for key forums, including KRI data management, action monitoring, insight sourcing, and ensuring data integrity within risk systems (e.g., Nlighten) for executive reporting.
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Contribute to the development and delivery of risk education materials and training for Line 1 staff, fostering a strong risk management culture and enhancing risk ownership and capability.
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Take all reasonable directions from leaders to comply with the organisation’s workplace health & safety (WHS) protocols. WHS is everyone’s responsibility.
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Any other ad hoc duties as reasonably directed by your leadership team.
What experience you’ll bring
Qualifications and Experience
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Bachelor's degree in Business, Finance, Risk Management, Law, or a related discipline.
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Relevant industry certifications (e.g., risk management, compliance) are desirable.
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1-3 years of experience in a risk, compliance, audit, or operational role, preferably within a financial services or regulated environment.
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Foundational understanding of risk management principles, incident management, and control environments.
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Strong analytical and problem-solving skills with keen attention to detail.
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Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
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Proficiency in using risk management systems (e.g., Nlighten) and Microsoft Office Suite (Excel, Word, PowerPoint).
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Ability to work collaboratively within a team and effectively engage with various stakeholders.
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Proactive approach to identifying issues and a commitment to continuous improvement.
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The ability to absorb and understand specific division operations and therefore regulatory landscape. Specific prior experience working in an operational role within the relevant division is advantageous.
Location: Toowong
Close to a variety of public transport and easy parking options, the Toowong office has excellent end-of-trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
- Personalised rewards and peer-to-peer recognition
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Exclusive discounts and savings across more than 600 top retailers
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A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
- Work flexibility - with options to work from home two days per week.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
