About The Role
Join A&G's C&A Design and Delivery team as a Process Analyst in this 12-months maternity cover opportunity with genuine potential to transition into a permanent role or alternative internal position for the right candidate. This is your chance to gain hands-on experience in a high-performing team while building valuable skills in process analysis, improvement, and change delivery.
As a Process Analyst, you'll play a vital role in mapping business processes and customer journeys across motor, home, and other claims operations. You'll work closely with stakeholders at all levels to gather insights, create clear process documentation, and identify opportunities for improvement that drive real business outcomes.
What you'll do:
-
Map and document processes: Create accurate business process maps using BPMN standards that bring clarity to complex claims operations
-
Drive improvement: Analyse existing processes, identify gaps, and recommend solutions that solve real business problems
-
Support change delivery: Work embedded in change delivery teams to ensure improvements are successfully implemented and adopted
-
Engage stakeholders: Facilitate workshops, gather information, and build relationships across the organisation to understand how work really gets done
-
Conduct impact analysis: Assess how changes affect other teams, processes, and systems to ensure smooth transitions
-
Deliver insights: Use data analysis to uncover improvement opportunities aligned with organisational strategy
What experience you’ll bring
Essential:
-
Demonstrated experience in business process analysis and modelling (BPMN) - you've created As-Is/To-Be process maps and understand process mapping conventions
-
Strong stakeholder engagement skills - you're comfortable talking to people at all levels, facilitating workshops, and managing upwards with confidence
-
Excellent communication skills - both written and verbal, with strong attention to detail and accuracy
-
Data analysis capability - you can interpret data, identify patterns, and draw insights that inform recommendations
-
Team-focused attitude - you work well collaboratively and can also work autonomously when needed
-
Professional, "can do" attitude with genuine passion for solving business problems
Highly desirable:
-
Bachelor's degree in a relevant discipline (Business, IT, or similar) or equivalent industry experience
-
Understanding of the general insurance industry (claims operations, contact centre, or similar)
-
Formal business analysis qualification (IIBA, CBAP, Lean Six Sigma, or equivalent)
-
Experience working in change delivery teams or transformation programs
What we value:
-
Curiosity and learning mindset: You ask great questions and want to understand the "why" behind processes
-
Pragmatism: You balance thoroughness with speed, knowing when "good enough" beats perfect
-
Resilience: You stay focused and productive when things get ambiguous or challenging
-
Adaptability: You're comfortable with change and can pivot when priorities shift
The benefits of working at A&G
-
Flexible Location – Work from our Toowong, Kawana or North Lakes offices.
-
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
-
Work flexibility - with options to work from home two days per week.
-
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
-
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
-
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
-
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
-
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
-
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
-
Save money - We’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
