In-Demand Customer service manager Jobs in Penrith, Nsw

Senior Contact Service Centre Officer
Western Sydney University —Penrith NSW
- $97,693 - $104,713 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Employee assistance program
2h
Site Operations Supervisor
Australian Height Safety Services Pty Limited —Penrith NSW
- Up to $100,000 a year
- Full-time
- Supervising experience
- Construction
- In-person
Quick Apply
11d
Shift Manager
Wingstop Australia —Penrith NSW
- Hospitality
- Leadership
- Communication skills
Quick Apply
Cafe Store Manager – Penrith
Little Amigos Penrith —Penrith NSW
- From $60,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick Apply
Team Member - Penrith
Grill'd —Penrith NSW
- Part-time
- No experience needed
- Employee discount
Quick Apply
Restaurant Manager
Wingstop Australia —Penrith NSW
Quick Apply
VM & Stock Coordinator - Penrith
Taking Shape —Penrith NSW
- $60,000 a year
- Full-time
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick Apply
Rockwear Store Manager - Nepean, NSW
Retail Apparel Group —Penrith NSW
- Full-time
- Management
- Sales
- Customer service
- Employee assistance program
- Opportunities for advancement
Store Manager
Habitania —Penrith NSW
- From $28.69 an hour
- Full-time
- Management
- Sales
- POS
- Employee discount
- Professional development assistance
Quick Apply
Academic Success & Program Support Officer
Western Sydney University —Penrith NSW
- $84,096 - $95,103 a year
- Full-time
- Customer service
- University
- Organisational skills
- Employee assistance program
- Employee discount
4d
Administration Officer - Whole Family Team
NSW Health —Penrith NSW
- $33.59 - $34.70 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
13d
ICT Computer Services Team Leader
NSW Health —Kingswood NSW
- $133,637 - $150,872 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee assistance program
9d
Duty Manager/Supervisor
The Oriental Hotel —Springwood NSW
- $76,000 - $85,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
- Employee discount
- Free food
Quick Apply
1d
Fast Food Manager
Apex Offices —South Penrith NSW
- $79,499 a year
- Full-time
- Customer service
- In-person
Quick Apply
1d
Full Time 2IC - Penrith
Universal Store —Penrith NSW
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Full Time 2IC - Penrith
Perfect Stranger —Penrith NSW
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Store Manager - rebel Mt Druitt
Rebel —Mount Druitt NSW
- Full-time
- Sales
- Merchandising
- Parental leave
Quick Apply
Assistant Venue Manager
Yo-Chi —Penrith NSW
- $65,000 - $76,000 a year
- Weekend availability
- Hospitality
- Leadership
Branch and Sales Administrator
HUTCHEON & PEARCE —Penrith NSW
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Employee discount
Quick Apply
AXL + CO PENRITH - Retail Assistant
AXL & CO —Penrith NSW
- Customer service
- Merchandising

I want to receive the latest job alert for customer service manager in penrith, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near penrith, nsw

Senior Contact Service Centre Officer

Western Sydney University -
Penrith NSW

Apply Now

Job Details

Full-time
$97,693 - $104,713 a year
2 hours ago

Benefits

Employee assistance program
Salary packaging
On-site parking

Qualifications

Management
Customer service
Administrative experience
Communication skills

Full Job Description

Full-time, Ongoing position at HEW Level 6.
Primarily campus-based role across Hawkesbury and Penrith.
Salary: $97,693 – $104,713 per annum, plus 17% Super and Leave Loading.

Provide operational support that helps the Contact Service Centre maintain service quality and resolve complex student enquiries.

The Opportunity
In this role, you will provide day-to-day operational support for the Contact Service Centre (CSC), supporting a large casual pool of customer service and sales specialists to deliver consistent, high-quality service. Reporting to the Manager, CSC, you will contribute to service improvement activities across onboarding, training, and quality assurance, while acting as an escalation point for complex prospective student and admission enquiries.

You will coordinate practical workforce and administrative requirements including rostering, approving timesheets, and supporting casual contract processes. You will design and deliver onboarding and training programs with clearly documented procedures, and work with team leaders to identify service delivery risks and implement targeted upskilling. You will also build strong relationships with key stakeholders including Marketing (Domestic and International), Scholarships, and other service partners to support campaign performance and customer experience.

The CSC is currently located at Hawkesbury campus and is in the process of establishing operations at Penrith campus. This role is operational in nature and requires a strong on-campus presence to support service delivery, particularly during peak periods. You may be required to work across both Hawkesbury and Penrith campuses. Limited flexible working arrangements, including working from home, may be available where service demand and operational requirements allow. Flexibility will be guided by peak periods, call volumes, and the need to provide on-site support to CSC staff. This is a predominantly on-campus role, with limited flexibility available outside peak service periods.

What Success Looks Like:

Service quality is maintained during peak periods and high call volumes.
Complex prospective student and admission enquiries are resolved end-to-end.
Rostering, timesheets, and casual contract processes are completed accurately and on time.
Onboarding and training improves capability, consistency, and service confidence.
Stakeholder relationships support campaign outcomes and continuous service improvement.

About You

Demonstrated experience in a customer service and/or sales role, ideally in a tertiary setting.
Strong communication, administration, and case management skills in a high-volume environment.
Experience using contact centre, administrative, and student management systems.
Demonstrated experience training and developing colleagues, including creating materials.
Proven ability to build effective relationships with a range of stakeholders.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

Position Enquiries: Direct to Sami Beydoun, Manager Contact Service Centre via [email protected]. Please include the job reference code REF1473R.
Closing Date: 11:59pm, Sunday 14 June 2026.
Working Rights: You must provide evidence of full-time working rights in Australia at application.
How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [email protected].

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

Apply Now

Refine Your Search

customer service manager jobs in penrith, nsw

Senior Contact Service Centre Officer

Site Operations Supervisor

Shift Manager

Cafe Store Manager – Penrith

Team Member - Penrith

Restaurant Manager

VM & Stock Coordinator - Penrith

Rockwear Store Manager - Nepean, NSW

Store Manager

Academic Success & Program Support Officer

Administration Officer - Whole Family Team

ICT Computer Services Team Leader

Duty Manager/Supervisor

Fast Food Manager

Full Time 2IC - Penrith

Full Time 2IC - Penrith

Store Manager - rebel Mt Druitt

Assistant Venue Manager

Branch and Sales Administrator

AXL + CO PENRITH - Retail Assistant

I want to receive the latest job alert for customer service manager in penrith, nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected