In-Demand Case manager Jobs in Pennant Hills Nsw

Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
PR Account Manager
Keep Left —Ultimo NSW
- $80,000 a year
- Full-time
- Hybrid work
- Writing skills
- Organisational skills
- Parental leave
Quick Apply
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
7d
Rehabilitation Counsellor
Better Recovery Group Pty Ltd —Sydney NSW
- $95,000 - $110,000 a year
- Full-time
- Management
- Bachelor's degree
- Paediatrics
Quick Apply
Case Manager
QBE —Parramatta NSW
- Full-time
- Hybrid work
- Case management
NDIS Client Services Manager | NDIS Case Manager | NDIS Service Coordinator
Pro Care Assist Support Services —Parramatta NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- CPR Certification
- Management
- First Aid Certification
- Work from home
- Professional development assistance
Quick Apply
9d
Senior / Clinical Research Associate
IQVIA —North Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Case Manager
Planning —Sydney Western Suburbs NSW
- $138,539 - $148,283 a year
- Full-time
- Engineering
4d
Case Manager
NSW Department of Communities and Justice —Parramatta NSW
- $113,574 - $125,719 a year
- Full-time
- Discharge planning
- Organisational skills
- Leadership
- Employee assistance program
2d
Senior Case Manager Level 1
Allianz —Sydney NSW
- Full-time
- Hybrid work
Experienced Migration Consultant / Immigration Lawyer / Case Manager
STC Lawyers and Associates —Burwood NSW
- $80,000 - $150,000 a year
- Full-time
- English
- Organisational skills
- In-person
Quick Apply
Case Manager Level 2
Allianz —Sydney NSW
- Full-time
- Hybrid work
- Case management
- Communication skills
SCRA / Site Engagement Manager - FSP
Fortrea —Sydney NSW
- Full-time
- Patient monitoring
- Bachelor's degree
- No degree
Account Manager
ZENO Group —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Writing skills
- In-person
Quick Apply
Project Manager
Accenture —Sydney NSW
- Full-time
Client Relations Manager
Montessori Care —Summer Hill NSW
- From $80,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick Apply
Sales Team Leader
Splend —Sydney NSW
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Employee assistance program
Quick Apply
Client Engagement Officer
Olesuke Pty Ltd —Westpoint Blacktown NSW
- $60,000 - $65,000 a year
- Sales
- In-person
- Referral program
Quick Apply
3d
Case Manager – Family Violence (Refuge & Outreach)
The Salvation Army —Surry Hills NSW
- Full-time
- Case management
- Parental leave
- Gym membership
Clinical Trials Coordinator (Health Manager Lvl 1) - Clinical Trials Support Unit - Temp PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $44.28 - $58.91 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Research
- Annual leave
- Parental leave

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Customer Experience (CX) Strategist Position

ALC Group
Strathfield South NSW

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Company car
Employee mentoring program
Employee discount
Gym membership
Professional development assistance
Free food
Free drinks

Qualifications

Looker
Hospitality
Salesforce
Qualtrics
Agile
Financial services
HubSpot
Google Analytics
Communication skills
Analytics

Full Job Description

Help thousands of Australians get out of debt and back on their feet. Reshape how three established finance brands look after their customers.

About us

ALC Group is a multi-brand financial services organisation with more than 30 years of experience supporting Australians through complex financial situations.

Our group operates across consumer and commercial lending, debt solutions, and specialist finance services. We are fully licensed, highly rated by customers, and trusted by tens of thousands of Australians nationwide.

Many of our customers come to us during periods of financial stress or uncertainty. We pride ourselves on delivering support with empathy, professionalism, and care.

The role

We're hiring our first dedicated Customer Experience Strategist - someone to own the end-to-end journey across all three brands and make every touchpoint sharper, kinder, and more effective.

This is a strategic and hands-on role. You'll work directly with the CEO, marketing, operations, and case management to:

● Map the full customer journey for each brand - from first ad click to post-loan relationship

● Identify and remove friction points (drop-off in applications, dead spots in communications, anywhere we lose customers)

● Build and run a Voice of Customer program (NPS, CSAT, qualitative interviews, post-call surveys)

● Redesign onboarding, in-process communications, and post-completion follow-ups

● Improve the hardship and difficult-conversation experience - this is a regulated industry and how we handle these moments matters enormously

● Use data to spot patterns and prioritise what to fix next

● Work cross-functionally with marketing on landing pages, with operations on application flow, and with case managers on customer interactions

● Develop retention and re-engagement strategies for customers who didn't convert first time

You'll be the customer's voice inside the business.

What you'll bring

Essential:

● 3+ years in a CX, customer journey, service design, or related strategic role

● A track record of measurable improvement - reduced churn, lifted NPS, improved conversion, faster resolution times

● Strong communicator - able to talk to a CEO, a case manager, and a frustrated customer with equal confidence

● Comfortable with data and analytics - you don't need to be a data scientist, but you should know how to read a funnel report and ask the right questions

● Empathy. This is non-negotiable. Our customers are often stressed, embarrassed, or scared. Their experience starts with how we make them feel

● Self-starter - this is a new role, so you'll need to scope and priorities your own work

Nice to have (not required):

● Experience in financial services, lending, or any regulated industry

● Familiarity with hardship, debt management, or consumer credit frameworks

● Tools: Salesforce, HubSpot, Hotjar, Qualtrics, Looker / Google Analytics

● Service design / journey mapping qualifications (Forrester CX, NN/g, IDF, etc.)

● Background in customer-facing roles earlier in your career (the best CX people have done time at the coalface)

We're more interested in how you think than where you've worked. If you've improved a customer experience anywhere - retail, hospitality, healthcare, SaaS - and you can show us how, we want to hear from you.

Why join us

● Real impact: You're not optimising someone's checkout flow for shoes. You're improving how people navigate genuine financial stress

● Established but agile: 30+ years of history, but a modern, lean team that moves fast and makes decisions

● Direct access: You'll work with the CEO and have real authority to drive change

● Growth runway: This is the founding CX role. Get it right and the function grows with you

● Three brands, one team: Diverse customer types and product mixes mean you'll never get bored

● Hybrid flexibility: We value office time but trust adults to manage their own schedules

● Modern technology and support: You'll collaborate closely with our in-house full-stack development team and have access to our state-of-the-art proprietary CRM platform, designed to provide deep customer insights and data-driven intelligence. This powerful combination of technology, support, and innovation will equip you with the tools and resources needed to create exceptional customer experiences, drive strategic improvements, and make a real impact across the business.

How to apply

Send us:

Your CV
A short cover note (not a generic template) telling us about a customer experience you've personally improved, what changed, and how you measured it. One page is plenty.

ALC Group is an equal opportunity employer. We welcome applications from people of all backgrounds and life experiences.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

Company car
Employee discount
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance

Work Location: Hybrid remote in Strathfield South NSW 2136

Quick Apply

Refine Your Search

case manager jobs in pennant hills nsw

Customer Experience (CX) Strategist Position

PR Account Manager

Senior Client Success Manager, Enterprise

Rehabilitation Counsellor

Case Manager

NDIS Client Services Manager | NDIS Case Manager | NDIS Service Coordinator

Senior / Clinical Research Associate

Case Manager

Case Manager

Senior Case Manager Level 1

Experienced Migration Consultant / Immigration Lawyer / Case Manager

Case Manager Level 2

SCRA / Site Engagement Manager - FSP

Account Manager

Project Manager

Client Relations Manager

Sales Team Leader

Client Engagement Officer

Case Manager – Family Violence (Refuge & Outreach)

Clinical Trials Coordinator (Health Manager Lvl 1) - Clinical Trials Support Unit - Temp PT

I want to receive the latest job alert for case manager in pennant hills nsw

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