In-Demand Customer success specialist remote Jobs in Parramatta Nsw

General VA ( Tech-Savvy)
The Doing Co —Sydney NSW
- Full-time
- Remote
- AI
- Communication skills
- Work from home
Customer Service Specialist
LCA SUPPORT OFFICE —North Sydney NSW
- Weekend availability
- Remote
- Customer service
- Microsoft Office
- Clinic
- Employee assistance program
1d
Luxury Cruise Team Manager
Firstclass.com.au —Parramatta NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
ANZ Product Compliance Specialist
Vontier —Auburn NSW
- From $115,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Work from home
- Parental leave
Quick Apply
7d
First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards
Firstclass.com.au —Parramatta NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Customer Experience Specialist
Healius Corp. —Sydney NSW
- Overtime
- Customer service
- Writing skills
- Communication skills
- Health insurance
- On-the-job training
9d
People Services & Programs Advisor
Cater Care Australia / Cater Care Services —Parramatta NSW
- Full-time
- Culinary experience
- Administrative experience
- Human resources
Quick Apply
6d
Talent Insights and Reporting Specialist – Harrier Talent Solutions
Harrier —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- AI
Quick Apply
1d
Airfare Specialist
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Customer Success Manager, ANZ - Major Accounts, Sydney
Harvey —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Parental leave
Internship or Work Experience
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Luxury Cruise Specialists
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Senior/Lifecycle Specialist, Employee Relations and Transitions - APAC
Remote —Sydney NSW
- $37,250 - $83,800 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
6d
Partnerships Specialist
Sleek —Sydney NSW
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Quick Apply
Sales Team Leader
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Executive Assistant - Travel & Business Operations
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Technical Programme Manager, Data Centre Delivery
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Management
- Microsoft Office
- AWS
Performance Marketing Specialist
Ansarada —The Rocks NSW
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Health insurance
- Annual leave
Product Support Specialist
Jomablue Pty Ltd —Sydney NSW
- Nights as needed
- Hybrid work
- CRM software
- Microsoft Excel
- Software troubleshooting
Quick Apply

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General VA ( Tech-Savvy)

The Doing Co -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Work from home

Qualifications

Google Docs
Renovation
WordPress
Slack
Canva
AI
Google Analytics
Communication skills

Full Job Description

The Position

We're looking for a proactive, tech-savvy General VA for an Australian online education business that helps homeowners navigate renovation, building, and home design projects with greater confidence.

You'll be the primary point of contact for members, helping them stay engaged, find the right resources, and get the most value from their experience.

Working closely with a small remote team, you'll support member engagement, community moderation, Q&A operations, curriculum navigation, and the systems that keep the member experience running smoothly.

This is not a traditional customer support role. We're looking for someone who takes ownership, solves problems proactively, improves processes, and genuinely cares about helping people succeed.

About the Role

This full-time remote role combines community management, member support, operational coordination, and online course administration.

The ideal candidate is highly organised, AI-fluent, an excellent written communicator, and comfortable working independently. While architectural or technical advice remains with our specialist team, an interest in, or exposure to — architecture, construction, civil engineering, interior design, or residential building will be highly regarded.

Why This Role Is Different

You'll play a key role in a growing and established online education business.
You'll have genuine ownership over the member experience.
You'll be encouraged to improve systems and recommend better ways of working.
Your ideas and observations will be valued.
You'll gain exposure to the renovation, building, and home design industry.
This is a long-term opportunity with room to grow as the business evolves.

The Details

Location: Remote (Work From Home)

Company: Australia-based

Employment Type: Full-Time Contractor

Working Hours: Aligned with Australian Business Hours

Responsibilities

Operations & Team Support

Maintain member records and handle account-related updates.
Provide basic technical support for course access issues.
Create and maintain SOPs for recurring tasks and processes.
Attend weekly team meetings and communicate regularly via Slack.
Collaborate with team members to support community operations and member experience.
Assist with launch activities, webinars, and special projects when required.

Community Delivery & Member Support

Maintain a daily presence in the HOME Method Facebook Group.
Respond to onboarding submissions and follow up on incomplete forms.
Provide first-line member email support and escalate complex questions when required.
Encourage engagement, celebrate member wins, and guide members to curriculum content.
Support fortnightly Zoom Q&A sessions by managing chat, collecting questions, and sharing resources.
Follow up with inactive members and conduct member outreach as required.
Coordinate Q&A reminders via Facebook and email.
Upload recordings, maintain content libraries, and distribute Q&A summaries.

Curriculum, Content, & Marketing Support

Build a strong understanding of the HOME Method curriculum and member journey.
Help members find relevant resources without providing design or architectural advice.
Identify recurring questions, content gaps, and member pain points.
Maintain community resources, guides, and the Materials Directory.
Manage Facebook Guides, Featured Posts, and Canva-based community assets.
Capture and organise testimonials, member stories, and project milestones.
Monitor community engagement and member activity metrics.
Support marketing initiatives by identifying member success stories and leads.
Assist with live webinar launches, specifically supporting on webinar live calls, and any online community activity

Software Skills

Required

Wordpress - AccessAlly + Beaverbuilder
ActiveCampaign or similar CRM/email marketing platform
Google Workspace (Gmail, Docs, Sheets, Drive)
Facebook Groups administration and moderation
Canva
AI tools such as ChatGPT, Claude, or similar platforms used within daily workflows.

Ideal but Not Essential

Vimeo
Omny
Otter.ai
Zapier
Google Analytics
Asana
Slack
Clockify
AddEvent
Zoom
Youtube
Fathom

We want to hear from you if you have...

3–5 years' experience as a General VA in community management, online education, project coordination, or a similar operational role.
Experience supporting Australian, UK, or US-based businesses, online communities, or education programs.
Experience or qualifications in architecture, interior design, construction, civil engineering, project management, residential building, or related industries will be highly regarded.
A strong written communicator who can write in a warm, professional, and brand-aligned voice.
Tech-savvy, comfortable using AI tools such as ChatGPT or Claude to improve workflows, solve problems, and increase productivity.
Highly organised and able to manage multiple priorities independently while maintaining high attention to detail.
Proactive, reliable, and confident taking ownership of all responsibilities of this role without requiring constant direction.
Interested in renovation, residential building, architecture, interior design, construction, civil engineering, or project delivery.

You'll thrive in this role if you...

Enjoy helping people achieve meaningful results and genuinely care about member success.
Like building systems, improving processes, and finding smarter ways of working.
Notice patterns, identify opportunities for improvement, and proactively share insights.
Communicate clearly, professionally, and confidently in a remote environment.
Enjoy being part of a small, collaborative team where your contribution makes a visible impact.

Call to Action

If you're an experienced community or member success professional who enjoys helping people succeed, improving systems, and contributing to a growing online education business, we'd love to hear from you!

Apply Now

Refine Your Search

customer success specialist remote jobs in parramatta nsw

General VA ( Tech-Savvy)

Customer Service Specialist

Luxury Cruise Team Manager

ANZ Product Compliance Specialist

First Class Travel Consultants Top Travel Sales Consultants? First-Class Clients, First-Class Rewards

Customer Experience Specialist

People Services & Programs Advisor

Talent Insights and Reporting Specialist – Harrier Talent Solutions

Airfare Specialist

Customer Success Manager, ANZ - Major Accounts, Sydney

Internship or Work Experience

Luxury Cruise Specialists

Frequent Flyer Points Advisors & Consultants

Senior/Lifecycle Specialist, Employee Relations and Transitions - APAC

Partnerships Specialist

Sales Team Leader

Executive Assistant - Travel & Business Operations

Technical Programme Manager, Data Centre Delivery

Performance Marketing Specialist

Product Support Specialist

I want to receive the latest job alert for customer success specialist remote in parramatta nsw

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