In-Demand service desk engineer Jobs in parramatta, nsw

L1 Service Desk/ICT Systems Test Engineer
Infotrust —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Software troubleshooting
- SharePoint
- Parental leave
- Free food
Quick Apply
Service Desk Engineer
TechConnect IT Solutions PTY Ltd —Alexandria NSW
- $80,000 - $105,000 a year
- Full-time
- Customer service
- Databases
- Machine learning
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8d
Junior IT Systems Engineer
Infiinty Group —Norwest NSW
- $70,000 - $75,000 a year
- Full-time
- Microsoft Office
- No degree
- In-person
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EV Service Operations Engineer
EVSE —Silverwater NSW
- Full-time
- Electrical experience
Quick Apply
Infrastructure Support Engineer (L2)
The Missing Link —Sydney NSW
- Hybrid work
- Azure
- Management
- Communication skills
- Free food
Quick Apply
Smart Systems Support Engineer
Tecco Intelligence Group Pty Ltd —St Leonards NSW
- $75,000 - $90,000 a year
- Part-time
- Construction site
- Construction
- In-person
- Travel reimbursement
- Free food
Quick Apply
12d
Desktop Support Engineer L1
Total IT Global —Barangaroo NSW
- $200 - $230 a day
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick Apply
1d
Tier 1 - Systems Engineer
Macquarie Technology Group —Macquarie Park NSW
- Contract
- Communication skills
Network Operations Engineer
Qube Research & Technologies —Sydney NSW
- On call
- Research
Quick Apply
Graduate / Junior Systems Administrator
FOUR NINES PTY LTD —Bella Vista NSW
- Full-time
- Hybrid work
- Azure
- Computer Science
- Administrative experience
Quick Apply
IT Support Engineer (Level 1)
The Missing Link —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Free food
Quick Apply
IT Engineer
ROLLER —Sydney NSW
- Azure
- Analysis skills
- POS
- Work from home
- Parental leave
Quick Apply
Client Technical Support
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Annual leave
- Parental leave
Quick Apply
IT Support Engineer
Total IT Global —Sydney NSW
- Contract
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
IT Support Engineer - Fixed Term Contract
Volkswagen Financial Services Australia —Chullora NSW
- Contract
- Microsoft Outlook
- Microsoft Office
- IT
System Administrator (Hybrid)
Imagine Communications —Belrose NSW
- Full-time
- Azure
- Management
- Salesforce
Systems Engineer, End User Computing
Houlihan Lokey —Sydney NSW
- Full-time
- Hospitality
- Management
- Computer Science
Systems Engineer
Compnow —Alexandria NSW
- Communication skills
- Employee discount
Quick Apply
Senior Software Engineer, Core Experiences - Sydney, Australia
Speechify —Sydney NSW
- Remote
- APIs
Senior Network Engineer
CoStar Group —Sydney NSW
- Full-time
- Computer science
- Azure
- AWS

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service desk engineer jobs near parramatta, nsw

L1 Service Desk/ICT Systems Test Engineer

Infotrust
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$80,000 - $85,000 a year

Benefits

Parental leave
Free food

Qualifications

ITIL Foundation
TCP
Microsoft Outlook
Software troubleshooting
IT service management
Technical support
DHCP
ITIL
CompTIA Network+
DNS
SharePoint
ServiceNow
Software testing
CompTIA A+

Full Job Description

Infotrust are currently hiring for the following role:

L1 Service Desk/ICT Systems Test Engineer

The L1 Service Desk/ICT Systems Test Engineer is accountable for resolving client incidents and requests at first contact wherever possible and for leaving every interaction in a better state than it was found. This includes restoring service, providing clear communication, capturing accurate records, and using or improving knowledge so issues are easier to resolve next time.

The role plays a critical part in service reliability by making correct triage decisions, escalating with full context when required, and preventing avoidable rework through disciplined execution. How work is handled directly shapes client confidence, team efficiency, and downstream workload.

Key Accountabilities

Restore client service by resolving incidents and service requests within documented scope, applying sound technical judgement and effective troubleshooting to achieve timely outcomes.
Own tickets end to end within capability, ensuring issues are either resolved or escalated with complete technical and business context.
Ensure every client interaction results in a clear understanding of what occurred, what action was taken, and what the next steps are.
Contribute to consistent service performance by prioritising work appropriately, coordinating with peers, and supporting overall queue health.
Deliver clear, professional communication to clients across all channels, translating technical issues into understandable language and setting realistic expectations.
Achieve personal performance outcomes defined in Goals & Objectives plan, demonstrating consistent delivery against standards.
Support ICT systems and software quality outcomes by participating in structured testing activities aligned to service transitions, system changes, and platform improvements.
Contribute to test planning by reviewing requirements, acceptance criteria, and change documentation to identify test scenarios, dependencies, and risks relevant to service operations.
Execute functional, regression, and system testing for applications, tools, and platforms within scope, following defined test cases and documenting outcomes accurately.
Perform quality assurance checks to validate that changes meet agreed requirements, do not introduce regressions, and are fit for operational use prior to release.
Record, track, and manage defects and issues identified during testing, including clear reproduction steps, impact assessment, evidence, and prioritisation in line with agreed defect management processes.
Collaborate with engineering, service transition, and delivery teams to validate fixes, re‑test resolved defects, and confirm readiness for deployment into production.
Contribute to continuous improvement by identifying recurring defects, quality risks, or testing gaps, and recommending preventative controls or enhancements to test coverage.

Skills & Qualifications:

Proven experience (1-2 years minimum) in providing frontline technical support in IT environments, with demonstrated ability to troubleshoot common technical issues independently and communicate solutions clearly to non-technical users.
Strong working knowledge of Windows 10/11 desktop environments, M365 core applications (Outlook, Teams, OneDrive, SharePoint), and basic networking concepts (TCP/IP, DNS, DHCP, connectivity troubleshooting).
SFIA competency, such as TEST (Testing).
Familiarity with ITSM frameworks (preferably ITIL) and practical experience using ticketing systems (ServiceNow or equivalent) to manage incident lifecycles, document resolutions, and maintain service quality standards.
Hands-on experience with remote support tools, Active Directory user administration (password resets, account unlocking, group membership), and basic endpoint management tasks.
Demonstrated ability to learn new technologies quickly through self-directed study, hands-on experimentation, and practical application in real-world scenarios.
Relevant certifications in foundational IT support (CompTIA A+ or equivalent) demonstrating technical competency across hardware, software, networking, and troubleshooting fundamentals.
Preferred certifications or experience include Microsoft 365 Fundamentals (MS-900), ITIL 4 Foundation, CompTIA Network+, or demonstrable experience in managed services or MSP environments.
Foundational understanding of software and systems testing concepts, including test planning, test execution, defect lifecycle management, and quality assurance principles.
Experience supporting or participating in testing activities for IT systems, applications, or service management tools, including execution of test cases and validation of outcomes.
Ability to document test results and defects clearly and accurately, including steps to reproduce, expected vs actual behaviour, and supporting evidence.
Familiarity with change, release, or service transition processes, and the role of testing in reducing risk and improving service reliability.
Strong attention to detail and analytical thinking, with the ability to identify inconsistencies, edge cases, and potential downstream impacts of system changes.

Job Types: Full-time, Permanent

Pay: $80,000.00 – $85,000.00 per year

Benefits:

Free food
Parental leave

Work Location: Hybrid remote in Sydney NSW

Quick Apply

Refine Your Search

service desk engineer jobs in parramatta, nsw

L1 Service Desk/ICT Systems Test Engineer

Service Desk Engineer

Junior IT Systems Engineer

EV Service Operations Engineer

Infrastructure Support Engineer (L2)

Smart Systems Support Engineer

Desktop Support Engineer L1

Tier 1 - Systems Engineer

Network Operations Engineer

Graduate / Junior Systems Administrator

IT Support Engineer (Level 1)

IT Engineer

Client Technical Support

IT Support Engineer

IT Support Engineer - Fixed Term Contract

System Administrator (Hybrid)

Systems Engineer, End User Computing

Systems Engineer

Senior Software Engineer, Core Experiences - Sydney, Australia

Senior Network Engineer

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