We’re now looking for a Software Engineer to join our Australia Production Support team. Reporting into the Scrum Master, you’ll collaborate closely with internal stakeholders including the Production Support Manager, Technical Analysts, Business Analysts, and Service Desk Analysts—alongside our product development and implementation teams across Australia and the UK. Your primary goal will be to deliver high-quality technical support to our clients with confidence. You’ll manage issue triage and resolution, advise clients on technical questions, and respond confidently to enquiries.
Your typical day may include:
Delivering production support responsibilities that help us provide timely, high-quality support to GBST clients and resolve issues quickly
Leading client support for version upgrades and guiding them confidently through the UAT cycle
Performing thorough defect analysis and creating clear, detailed development tickets—including investigation notes and recommended solutions—to help the development team fix issues efficiently
Providing out-of-hours client support when required
You’ll bring:
Ideally, you’ll be degree qualified with a technical qualification. You’ll have a strong understanding of the software development lifecycle (SDLC), including design, implementation, testing, deployment, and support. You’ll also have an understanding of cloud infrastructure and how it enables secure, scalable applications (with a strong preference for AWS). You’ll bring in-depth knowledge of common AWS services such as EC2, RDS, S3, SQS, Lambda, and AWS MQ. Familiarity with containerisation technologies like Docker and Kubernetes is a strong advantage.
