About Ampol
At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.
As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.
Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.
We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen
Technology, Digital & Data @ Ampol
Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.
Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDD drives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.
About the role:
At Ampol, we're making significant investments in the future of our customer experience, and we are seeking an exceptional Program Manager to help lead the journey and create a scalable operating model that supports the growing ambition and investment in customer technology
This newly created role will lead one of Ampol's most strategic transformation programs, overseeing a multi-year, multi-million-dollar investment across our digital customer ecosystem, including Mobile App, Loyalty, CRM and customer engagement platforms.
As Program Manager, you'll drive the successful delivery of a complex portfolio of initiatives that will shape how millions of customers interact with Ampol. Working across Technology, Digital & Data, Retail and broader business teams, you'll bring together strategy, governance, commercial oversight and delivery leadership to ensure successful outcomes at scale.
This is a rare opportunity to lead a highly visible enterprise program with significant executive attention, substantial investment and a direct impact on customer growth, loyalty and business performance. This role would suit an experienced Program Manager who is excited by the opportunity to build and lead a flagship customer transformation program from the ground up while helping to shape the future of customer experience at Ampol.
Key responsibilities:
- Lead the successful delivery of Ampol's strategic technology Customer Program, ensuring alignment between business objectives, customer outcomes and technology delivery.
- Establish and continuously evolve portfolio governance, delivery frameworks and reporting across Mobile, Loyalty, CRM and digital customer initiatives.
- Drive end-to-end dependency management across multiple workstreams, business units and vendor partners to ensure successful and coordinated delivery.
- Provide executive-level visibility of program performance, investment outcomes, risks and critical decisions.
- Oversee commercial performance, including investment tracking, budget management, benefits realisation and vendor management.
- Build and lead a high-performing multidisciplinary team, creating a culture of accountability, collaboration and delivery excellence.
- Partner with senior business and technology stakeholders to translate strategic priorities into actionable delivery plans.
- Strengthen delivery maturity through the implementation of consistent program management standards, tools and practices.
- Lead program mobilisation and scaling activities, ensuring governance, resourcing and delivery structures are fit for future growth and investment.
- Proactively manage program risks, issues and opportunities, ensuring informed decision-making and successful outcomes.
What you'll bring:
- Proven experience leading large-scale technology and digital transformation programs within complex enterprise environments.
- Demonstrated success managing multi-stream programs with significant budgets, competing priorities and multiple stakeholder groups.
- Strong commercial acumen, including financial management, investment governance and vendor management.
- Experience leading customer, digital, eCommerce, CRM, loyalty or mobile application programs will be highly regarded.
- Exceptional stakeholder engagement and influencing skills, with the ability to build credibility at Executive levels.
- A strategic mindset coupled with strong delivery discipline and a track record of turning vision into measurable outcomes.
- Experience building and leading high-performing delivery teams through periods of growth, transformation and change.
- Strong risk management, dependency management and governance expertise.
- Adaptability, resilience and the ability to thrive in complex and evolving environments.
Our Benefits:
- Our total remuneration is competitive. This is across base salary, car allowance, a company performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars!
- We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- Remote Working: Support for up to 3 months remote international working (conditional to 5 days paid leave for every 30 days of remote work).
- We value recognition. We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.
- Baby Care Package - financial and flexible support for parents transitioning back to work.
- Need some wheels? Novated Lease options are available.
- Invest in your future with the Employee Share Scheme
- Leave Options – 4 weeks paid annual leave and additional Wellbeing leave days.
- Care for your Community. Spend one paid day a year volunteering with one of our Ampol Foundation partners.
