In-Demand Contact center team leader Jobs in Parramatta, Nsw

Customer Care Team Leader
Baxter —Old Toongabbie NSW
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
1d
Branch Services Coordinator
Department of Customer Service —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
10d
Talent Acquisition Recruiter - Australia - 6 months FTC
World Wide Technology Holding, LLC —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Learning Advisor
Accenture —Sydney NSW
- Full-time
- Management
- Analysis skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
Sales Development Representative
Datadog —Sydney NSW
- AI
- Communication skills
- Employee stock purchase plan
Quick Apply
Team Leader - Banquets & Events Service
Hyatt Regency Sydney —Sydney NSW
- Part-time
2d
Senior Workplace Investigations Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Manufacturing
- Leadership
10d
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
Customer Experience Officer - Leisure Centre (Seasonal And Permanent)
Sutherland Shire Council —Sutherland Shire NSW
- From $60,887 a year
- Part-time
- Customer service
- POS
- Front desk
9d
Customer Success Manager
NielsenIQ —Sydney NSW
- Full-time
- CRM software
- Analysis skills
- AI
- Employee assistance program
Quick Apply
Enterprise Customer Success Manager
LogicMonitor —Sydney NSW
- Bachelor's degree
- AI
Senior Facilities Manager
DAH-RESIPM Pty Ltd —Sydney NSW
- Full-time
- Management
- Maintenance
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
2d
Amazon Connect | Manager
Deloitte —Sydney NSW
- AI
- Leadership
- Parental leave
4d
Talent Acquisition Leader ANZ | Real Estate Management Services
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Sydney NSW
- Full-time
- Management
- Bachelor's degree
- Team management
Quick Apply
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
8d
Contact Centre Ambassador
Richemont —Sydney NSW
- Weekend availability
- CRM software
- Customer service
- Salesforce

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Customer Care Team Leader

Baxter -
Old Toongabbie NSW

Apply Now

Job Details

1 day ago

Qualifications

Microsoft Word
CRM software
Microsoft Excel
JD Edwards
Microsoft Outlook
Management
Customer service
SAP
ERP systems
Microsoft Office
Team management
Leadership

Full Job Description

Req # 207819 Location Old Toongabbie, New South Wales, Australia Job Category Supply Chain Date posted 08/21/2026

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

The Role

We are seeking an experienced Customer Service Team Leader to drive excellence across our ANZ Customer Service operations at Baxter. In this role, you will lead and develop a high-performing team, ensuring exceptional service delivery, operational efficiency, and continuous improvement. You will play a key role in supervising performance, resolving complex issues, and collaborating cross-functionally to enhance the overall customer experience.

About You

You are an engaging and people-focused leader who brings energy, empathy, and accountability to everything you do. You naturally build trust with your team, creating an environment where individuals feel supported, motivated, and empowered to perform at their best.

You’re highly organised and excel in a dynamic environment, balancing competing priorities while maintaining a strong attention to detail. With a proactive mindset, you don’t just manage operations—you look for ways to improve them. You’re comfortable analysing data, identifying trends, and turning insights into practical actions that enhance service delivery.

Above all, you have a strong enthusiasm for delivering outstanding customer experiences and understand the critical role customer service plays in business success. You take ownership, lead by example, and continuously strive to raise the bar for both your team and the wider organisation.

If you’re passionate about leading teams, improving processes, and delivering outstanding customer experiences, this is a fantastic opportunity to make an impact across a dynamic regional operation.

Responsibilities

Manage daily operations and lead a team of customer service representatives to reach service quality and customer happiness objectives
Conduct regular performance reviews, provide mentoring and feedback, and foster a culture of accountability and continuous improvement
Handle and resolve advanced or complex customer complaints promptly and professionally
Assess workload and adjust prioritisation to meet service level targets
Identify and implement initiatives to improve efficiency, service quality, and customer experience
Monitor key performance indicators (e.g., schedule adherence, service levels) and provide regular reports and insights to management
Assist in developing and managing departmental budgets, ensuring accurate tracking of expenses
Partner with cross-functional teams to align customer service strategies with broader business objectives.

Key Requirements

Relevant tertiary qualification or equivalent proven experience
3-5 years of experience in customer service, ideally within healthcare/pharmaceuticals or medical devices
Proven leadership and team management skills
Strong ability to build trusted relationships with customers and stakeholders.
Proficiency with CRM and ERP systems (e.g., JDE, SAP)
Prior working knowledge of pharmaceuticals or medical devices is highly desirable
Experience in service center platforms and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.)
Experience in Project management and Lean processing methodology
Strong attention to detail and adaptability to new systems and processes
Ability to thrive in a fast-paced environment and prioritise competing demands
Flexible schedule availability, including evenings and weekends as needed
Advanced Microsoft Office skills (Word, Excel, Outlook).

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Apply Now

Refine Your Search

contact center team leader jobs in parramatta, nsw

Customer Care Team Leader

Branch Services Coordinator

Talent Acquisition Recruiter - Australia - 6 months FTC

Learning Advisor

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Executive Assistant & Transformation Program Manager

Sales Development Representative

Team Leader - Banquets & Events Service

Senior Workplace Investigations Manager

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Customer Experience Officer - Leisure Centre (Seasonal And Permanent)

Customer Success Manager

Enterprise Customer Success Manager

Senior Facilities Manager

Amazon Connect | Manager

Talent Acquisition Leader ANZ | Real Estate Management Services

Major Incident Management Lead

Contact Centre Ambassador

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