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claims manager jobs near parramatta, nsw

Risk and Audit Manager – Claims

QBE -
Parramatta NSW

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Financial services
Communication skills
Internal audits

Full Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Parramatta or Newcastle

Type: Fixed term contract from August 2026 until June 2027

Hybrid role, Happy to talk flexible working

Click here to discover what it's like to be a part of QBE Group

The opportunity

We’re looking for a Risk and Audit Manager – Claims to join our team on a 10-month parental leave cover. This role sits within the first line of defence and plays a key part in ensuring strong risk management, compliance, and control assurance across our Claims portfolios.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a hands-on first-line risk and compliance lead, you’ll work closely with Claims leadership and key stakeholders to ensure contractual and regulatory obligations are effectively managed in practice. This role is embedded within the business, giving you the opportunity to influence outcomes, strengthen controls, and drive continuous improvement across Claims.

Key responsibilities include:

Act as first line owner for Claims risk and compliance management activities, including identification, assessment, monitoring, and treatment of operational and compliance risks.

Own the end-to-end management of Claims issues as first line, including identification, documentation, assessment, and tracking of issues impacting contractual, regulatory, or operational requirements.

Own and maintain the Claims Compliance Register, ensuring obligations are clearly defined, mapped, and up to date

Assist in the design assessment and testing of key controls, ensuring strong evidence and audit readiness

Lead and coordinate internal and external audits, acting as the key point of contact

Deliver clear, evidence-based reporting to support governance, audit, and leadership decision-making

About you

We’re looking for someone who is confident operating in a first-line environment, with a strong understanding of risk and compliance within an operational setting. You’ll be comfortable working autonomously, partnering with the business, and driving outcomes in a practical and pragmatic way.

Key requirements:

Ability to work independently, with limited direction and guidance, and provide appropriate coaching to other internal audit team members.

Experience in first-line risk and compliance within financial services or insurance

Strong background in controls design, testing, and assurance

Proven experience managing audits and working with internal and external auditors

Ability to manage issues and remediation activities end-to-end

Strong stakeholder engagement skills, with the ability to influence and challenge

Solid analytical and problem-solving capability, with clear and concise communication skills

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about the benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills:

Commercial Acumen, Commercial Insurance, Communication, Compliance Programs, Critical Thinking, Customer Value Management, Decision Making, Evidence Collection, Financial Products, Intentional collaboration, Managing performance, Persuasion, Research Analysis, Risk Management, Stakeholder Management

Application Close Date: 09/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Apply Now

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