In-Demand Agency manager Jobs in Parramatta, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
11d
Contract Manager (Contract Administrator)
BIC Consolidated —Rhodes NSW
- $80,000 - $100,000 a year
- Full-time
- Management
- Administrative experience
- Cleaning
Quick Apply
Housing Response Centre Operators - Housing Response Centre - Homes NSW
NSW Department of Communities and Justice —Liverpool NSW
- $82,533 - $95,482 a year
- Call employer
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
7d
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
Business Support Coordinator
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Call employer
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
10d
National Account Manager - Independent Grocery
Creative Activation —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Negotiation
- Free food
Quick Apply
Service and Warranty Manager
NEX Building Group —Norwest NSW
- Management
- Leadership
- Communication skills
- Health insurance
- Parental leave
Client Service Officer - Estate Planning and Administration
NSW Department of Communities and Justice —Parramatta NSW
- $87,199 - $95,482 a year
- Morning shift
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
10d
Law Clerk - 2026 - 2027 Summer Clerkship - Clerk 1/2 - Policy, Reform and Legislation
NSW Department of Communities and Justice —Parramatta NSW
- $42.85 an hour
- Part-time
- Research
- Bachelor's degree
- Communication skills
- Employee assistance program
Relocation Consultant
E-sterlingservices —Sydney NSW
- From $45 an hour
- Sales
- Customer service
- Marketing
Quick Apply
7d
Delivery Manager
Department of Customer Service —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- No degree
- Agile
- Communication skills
6d
Shift Supervisor
Zeus Street Greek —Cherrybrook NSW
- Day shift
- Hospitality
- Management
- Customer service
Business Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Communication skills
- Work from home
- Employee assistance program
4d
Case Workers Blacktown
MacKillop Family Services —Blacktown NSW
- Experience working with children
- Bachelor's degree
- Social Work
- Parental leave
- Employee assistance program
Contact Services Officer
iCare External —Parramatta NSW
- $78,000 a year
- Contract
- Hybrid work
- Customer service
- Office
- Administrative experience
- Employee assistance program
- Gym membership
Senior Project Officer - Clerk 9/10 - Service Improvement and Reporting - DSPA
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- Communication skills
- Negotiation
- Employee assistance program
13d
Service Support and Scheduling Lead (Night Shift)
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- 12 hour shift
- Microsoft Excel
- Management
- Office
10d
Research & Creative Insights Manager
Greenstone Financial Services —Norwest NSW
- Full-time
- Microsoft Excel
- Marketing
- Data analysis skills
- Travel reimbursement
- Free food
Quick Apply
Shift Supervisor Westpoint Blacktown
Zeus Street Greek —Westpoint Blacktown NSW
- Day shift
- Hospitality
- Management
- Customer service
Service Delivery Manager
Axon —Sydney NSW
- Remote
- Management
- Bachelor's degree
- No degree
Quick Apply
11d

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agency manager jobs near parramatta, nsw

Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year
11 days ago

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

agency manager jobs in parramatta, nsw

Operations Manager - NDIS Service Provider

Contract Manager (Contract Administrator)

Housing Response Centre Operators - Housing Response Centre - Homes NSW

Service Desk Officer

Business Support Coordinator

National Account Manager - Independent Grocery

Service and Warranty Manager

Client Service Officer - Estate Planning and Administration

Law Clerk - 2026 - 2027 Summer Clerkship - Clerk 1/2 - Policy, Reform and Legislation

Relocation Consultant

Delivery Manager

Shift Supervisor

Business Support Officer

Case Workers Blacktown

Contact Services Officer

Senior Project Officer - Clerk 9/10 - Service Improvement and Reporting - DSPA

Service Support and Scheduling Lead (Night Shift)

Research & Creative Insights Manager

Shift Supervisor Westpoint Blacktown

Service Delivery Manager

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