In-Demand Service desk manager Jobs in Parafield Gardens, Sa

Service Desk Manager
First Focus —Adelaide SA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
IT Service Delivery Manager
Cueva De Hombre Digital Infrastructure & Technology Services Pty Ltd. —Adelaide SA
- $95,000 - $125,000 a year
- Full-time
- Management
- Computer Science
- Supervising experience
- Health insurance
- Professional development assistance
Quick Apply
9d
Expression of Interest | Residential Property & Communities | Adelaide
Greystar Real Estate Partners LLC —Greater Adelaide SA
- Full-time
- Customer service
- Front desk
13d
Service Desk Analyst
Mills Oakley —Greater Adelaide SA
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
Park Manager - Adelaide Beachfront
Discovery Parks —Adelaide SA
- $120,000 a year
- Full-time
- Leadership
Quick Apply
Admin Officer
PsychMed —Gilles Plains SA
- Part-time
- Microsoft Word
- Microsoft Excel
- Senior Secondary Certificate of Education
IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Membership Manager
Goodlife Health Clubs —Greater Adelaide SA
- From $80,000 a year
- Full-time
- Sales
- Customer service
- First Aid Certification
- Gym membership
Desktop Support Engineer L1
Total IT Global —Greater Adelaide SA
- $28 - $30 an hour
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick Apply
Assistant Workplace Experience Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
10d
Client Services Officer
Next Health —Adelaide SA
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick Apply
Assistant Workplace Services Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Assistant Facilities Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
10d
Desktop Support Analyst MPMG (Adelaide)
Gallagher Bassett —Adelaide SA
- Hybrid work
- Customer service
- Salesforce
- Working with children
- Employee stock purchase plan
- Health insurance
4d
Assistant Workplace Experience Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Adelaide SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
11d
IT Support Officer
William Buck SA —Greater Adelaide SA
- $76,550 - $85,000 a year
- Full-time
- Microsoft Office
- Communication skills
Quick Apply
12d
Front Desk Supervisor
InterContinental —Greater Adelaide SA
- Weekend availability
- English
- Administrative experience
- Supervising experience
- Parental leave
2d
Level 2 Service Desk Engineer
EFEX —Adelaide SA
- Full-time
- Azure
- Communication skills
Quick Apply
Assistant Workplace Services Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Adelaide SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
Assistant Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Adelaide SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
11d

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Service Desk Manager

First Focus
Adelaide SA

Quick Apply

Job Details

Full-time
$110,000 - $145,000 a year

Benefits

Paid training
Company car

Qualifications

Azure
Management
ITIL
IT support
VMWare
Communication skills

Full Job Description

Let’s be honest. Running a Service Desk can sometimes feel like air traffic control, except the planes are tickets, the runway is a queue, and someone’s printer is always on fire.

That is exactly why we are looking for another Service Desk Manager who thrives on organising chaos, enjoys leading smart technical people, and knows how to turn a busy support environment into something that runs smoothly, calmly, and with the occasional well timed dad joke.

At First Focus, our Service Desk Managers lead pods of up to 15 support professionals and support technicians, keeping our clients happy, our team supported, and our service standards high. We are especially looking for someone who genuinely understands what the customer on the other end of the ticket actually needs, not just what the ticket technically says.

If you like building strong teams, solving problems before they become problems, and helping talented people grow into even better ones, you might be our person.

About First Focus
First Focus is Australia’s best mid market Managed Service Provider. That is not just us bragging, we have been voted #1 MSP in Australia for 9 years running on CloudTango.

Because of this, we are growing fast and are adding new pods to support new customers (another reason we need another Service Desk Manager) and so now have almost 400 staff across Australia, New Zealand and the Philippines. We support mid sized organisations with enterprise level capability, but without the bureaucracy, politics, or soul crushing ticket escalations to five layers of management.

Most importantly, we work hard to be a place where good people actually enjoy working.

Our culture is built around being informed, aligned, supported, and rewarded for great work. Our team lives by values like Be the Solution, Win Together, and Never Stop Growing, which you can read more about here:
https://www.firstfocus.com.au/about-us/. In practical terms, that means hiring smart people, trusting them to do their jobs, and giving them the support and training to keep improving.

Why this role matters
A great Service Desk Manager does more than just watch dashboards and ask why tickets are still open.

You build a team that clients trust, support technicians enjoy being part of, and the rest of the business can rely on when things get busy.

That means:

creating an environment where support professionals can do their best work

helping technicians think about problems from the customer’s perspective, not just the technical one
coaching people who want to grow
supporting those who need guidance
and occasionally making thoughtful, fair decisions about team fit when something simply is not working for the group

We are not looking for someone who swings the axe. We are looking for someone who builds strong teams, backs their people, and has the confidence to make calm, sensible decisions that help everyone succeed. In other words, someone who leads like an adult, treats people like adults, and always keeps the customer experience front of mind.

Requirements

What you will be doing

Leading and mentoring a pod of support professionals and support technicians

Ensuring the Service Desk consistently delivers great customer outcomes, not just fast ticket closures
Keeping the Service Desk running smoothly across multiple client environments
Monitoring ticket flow, service performance, and SLA delivery
Helping technicians develop their troubleshooting, communication, and client skills
Supporting incident, change, and escalation processes
Working closely with engineering teams and the Head of Support
Improving processes, removing friction, and generally making life easier for the team and the clients they support
Building a team culture where people feel supported, trusted, and occasionally well fed during busy days

What we are looking for

Experience leading a customer facing IT support team in a Managed Services environment
A strong instinct for understanding what clients actually need, even when the ticket only tells half the story
Familiarity with infrastructure technologies such as:

- Windows Server
- Microsoft 365
- Azure
- virtualisation platforms such as VMware or Hyper V
- networking fundamentals
Strong experience with ITIL style service management and ticketing systems
Excellent written and verbal communication skills
Calm decision making under pressure
The confidence to guide and shape a team of support professionals and support technicians so everyone can perform at their best
Values that align with ours, especially Be the Solution, Win Together, and Never Stop Growing

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

Competitive salary package including up to $145,000 + other benefits.
All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
First Focus understands the importance of flexibility for a satisfying work life balance, which is why we offer flexible working arrangements.
“Never Stop Growing” is deeply embedded in our DNA. We offer 10 paid training days per year, pay for certifications, and provide pay rises when you achieve them (conditions apply).
Staff are encouraged to take advantage of weekly internal training sessions and our learning library.
Opportunities for personal and professional development through our FastTrack mentoring program.
We have our very own MAD (Making a Difference) Council, focusing on equality, charity, and the environment.
Tesla company car option as part of your employment package (conditions apply).
Regular social events and a genuinely great team culture.

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

If you enjoy building great teams, understanding what customers actually need (sometimes before they even finish explaining the problem), and leading support professionals who care about doing things properly, this could be a great next step. If you like structure, autonomy, and working with a company that backs its people, even better. And if you secretly enjoy turning a chaotic ticket queue into something calm, efficient, and genuinely helpful for the customer, you will probably fit in here just fine.

Quick Apply

Refine Your Search

service desk manager jobs in parafield gardens, sa

Service Desk Manager

IT Service Delivery Manager

Expression of Interest | Residential Property & Communities | Adelaide

Service Desk Analyst

Park Manager - Adelaide Beachfront

Admin Officer

IT Support Officer

Membership Manager

Desktop Support Engineer L1

Assistant Workplace Experience Manager

Client Services Officer

Assistant Workplace Services Manager

Assistant Facilities Manager

Desktop Support Analyst MPMG (Adelaide)

Assistant Workplace Experience Manager

IT Support Officer

Front Desk Supervisor

Level 2 Service Desk Engineer

Assistant Workplace Services Manager

Assistant Facilities Manager

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