In-Demand Team leader Jobs in Padstow Nsw

Operation Control Centre Team Leader - Contact Centre
CDC NSW —Seven Hills NSW
- $90,000 - $95,000 a year
- Weekend availability
- CRM software
- Business
- Leadership
Team Leader | Hoxton Park
Woolworths Group —Hoxton Park NSW
- Full-time
- Leadership
6d
Team Leader
Yo-Chi —Newtown NSW
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Team Leader
Inchcape —Sydney NSW
- Full-time
- Management
- Administrative experience
- Supervising experience
23h
Team Leader
Coles Supermarkets —North Ryde NSW
- Full-time
- Leadership
- Communication skills
- Time management
- Employee stock purchase plan
- Parental leave
Client Management Team Lead
StoneX Group —Sydney NSW
- Full-time
- Management
- Customer service
- Finance
Team Leader
Fulton Hogan —Mascot NSW
- Full-time
- Maintenance
- Construction experience
- Health insurance
- Employee assistance program
Platform Cyber & Technology Industry Practices Team Leader, Chubb Central
Chubb —Sydney NSW
- Full-time
- Microsoft Office
- Organisational skills
- Leadership
6d
Student Services & Facilities Team Leader
ILSC Education Group —Sydney NSW
- Full-time
- Management
- Computer skills
- Leadership
Quick Apply
1d
First Nations Team Manager – Service Contact Centre
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Recruiting
- Leadership
- Employee discount
- Gym membership
Quick Apply
Team Manager Hardship
AMP Limited —Parramatta NSW
- Full-time
- Customer service
- Analysis skills
- Communication skills
Team Leader - Post Adoption Resource Centre
The Benevolent Society —Hurstville NSW
- $58.88 - $60.63 an hour
- Part-time
- Hybrid work
- Psychology
- Social Work
- Leadership
- Employee assistance program
6d
Team Manager
Woolworths Supermarkets —Wentworthville NSW
- Weekend availability
Outdoor Cleansing Team Leader
Green by Nature AU —Sydney NSW
- Full-time
- Supervising experience
- Cleaning
- Employee assistance program
ANZ Credit Team Leader
UCC Coffee ANZ —North Strathfield NSW
- Full-time
- Management
- Leadership
Operations Team Lead
Carma —Sydney NSW
- Full-time
Quick Apply
Assistant Manager - Communications (PABX team)
Park Hyatt Sydney —Sydney NSW
- Full-time
- Microsoft Office
- Computer skills
- Leadership
- Employee assistance program
Team Leader Greenspace Maintenance
Blacktown City Council —Blacktown NSW
- From $1,468.72 a week
- Full-time
- Supervising experience
- Leadership
- Outdoor work
- On-the-job training
12d
Team Leader
DXC Technology —Macquarie Park NSW
- Full-time
- Case management
- In-person
- Communication skills
- Parental leave
- Employee assistance program
Team Leader Bankstown
Better Rehab —Bankstown NSW
- $10,000 - $125,000 a year
- Full-time
- Management
- Bachelor's degree
- Travel reimbursement
- Parental leave
Quick Apply

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Operation Control Centre Team Leader - Contact Centre

CDC NSW -
Seven Hills NSW

Apply Now

Job Details

Permanent | Full-time
$90,000 - $95,000 a year

Qualifications

CRM software
Business
Leadership
Communication skills

Full Job Description

Impact on team development
Opportunities for growth
Collaborative environment

ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW. Our subsidiaries, QCity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions.

Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

The Role:

We are seeking an Operations Control Centre (OCC) Team Leader to join our high‑tech centre at Seven Hills. This is an exciting, career‑defining opportunity for someone ready to take on a leadership role in the transport industry.

In this role, you will lead an operations team responsible for delivering real‑time, safe and reliable bus services. You’ll manage complex enquiries, support drivers, and ensure timely responses to network disruptions. You will also work closely with the NSW OCC Manager on people management, reporting, and continuous improvement initiatives.

This role is highly collaborative and requires strong situational awareness, sound decision making, and the ability to remain composed under pressure.

This role also supports the NSW OCC Manager in the form of employee management and various financial and administrative duties when required., The Team Leader will be required to collaborate and build effective relationships with our stakeholders and implement strategies that will mitigate disruptions to our customers through effective application of intelligent transport solutions

Key Duties and Responsibilities:

Coach and develop frontline teams to deliver effective, efficient, and quality outcomes
Provide support to team members and be point of escalation, to resolve complex enquiries and incidents.
Proactively monitor, identify and assess disruptions, delays and incidents on public transport networks including any impacts to priority transport corridors or routes.
Ensure traffic and transport related unplanned incidents are responded to on a priority basis. Minimise the effect of individual incidents on such networks by determining and coordinating the appropriate computer system-based responses with field-based resources while providing up to date information to road and transport stakeholders.
Provide team members with timely and accurate feedback for improvements, as assessed by internal reviews and operations feedback, to ensure high quality service is provided to drivers.
Contribute to performance management process consistent with operational standards against key performance metrics to ensure positive team coaching and development
Facilitate learning and development to ensure team members are focussed on enhancing driver experience and develop professional expertise within CDC.
Work cooperatively within a team, exchange information and assist other team members to achieve team objectives and work outcomes. Collaborating with key stakeholders to maximise real time operations.
Ensure consistent implementation of operational activities and associated processes and procedures and support the Operation Control Centre by assisting with real-time event and management operations and undertake other roles as required.
Contribute new ideas and assist the Manager through monitoring, analysis, and evaluation of work volume to recommend changes as required, including the identification of opportunities to improve the efficiency of work processes, implement changes and develop and modify practices and protocols to improve employee performance.
Maintaining an awareness of customer needs and business issues to ensure that CDC NSW continues to meet customer and business expectation in a constantly evolving service environment.
Leading a team effectively with highly specialist knowledge to deliver services in a high-volume and sensitive environment, while focusing on enhancing customer experience as the highest priority
Assisting in instilling a courageous culture, focused on promoting ethical values, which encourages the team to speak up when faced with a complex ethical dilemma.

About you:

Previous leadership experience in a fast-paced operational environment preferably in the transport industry
Excellent written and oral communication skills
Well versed in dispute resolution.
Experience with using CRM and telephony systems
Well organised with the ability to manage conflicting priorities
Degree in Business Management or similar would be well regarded

This is a full-time role with the ability to work on a rotating roster. Flexibility is required to support work outside these hours such as public holidays, weekends and overnight.

If this seems like the perfect, career-defining opportunity for you, we encourage you to apply! Interviews will be complete as we receive applications so don't delay.

Apply Now

Refine Your Search

team leader jobs in padstow nsw

Operation Control Centre Team Leader - Contact Centre

Team Leader | Hoxton Park

Team Leader

Team Leader

Team Leader

Client Management Team Lead

Team Leader

Platform Cyber & Technology Industry Practices Team Leader, Chubb Central

Student Services & Facilities Team Leader

First Nations Team Manager – Service Contact Centre

Team Manager Hardship

Team Leader - Post Adoption Resource Centre

Team Manager

Outdoor Cleansing Team Leader

ANZ Credit Team Leader

Operations Team Lead

Assistant Manager - Communications (PABX team)

Team Leader Greenspace Maintenance

Team Leader

Team Leader Bankstown

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