In-Demand Customer success manager Jobs in Northmead Nsw

Customer Success Manager (12 month fixed term contract)
UpGuard —Sydney NSW
- $1,500 a month
- Contract
- Remote
- CRM software
- Salesforce
- APIs
- Annual leave
- Parental leave
12d
Building Services Customer Success Manager
CIM Operations Pty Ltd —Sydney NSW
- $130,000 - $150,000 a year
- Full-time
- Customer service
- Analysis skills
- Education
- Employee stock purchase plan
- Work from home
Quick Apply
Claims Manager
Greenstone Financial Services —Norwest NSW
- Full-time
- Management
- Financial services
- Leadership
- Travel reimbursement
- Free food
Quick Apply
Head of Retail
Mobile Experts —Castle Hill NSW
- $160,000 - $210,000 a year
- Full-time
- Hybrid work
- POS
- Leadership
- Profit sharing
Quick Apply
6d
Customer Success Manager - APAC
Emplifi —Sydney NSW
- Full-time
- CRM software
- Marketing
- Salesforce
- Annual leave
- Parental leave
Senior Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- Management
- AI
- Health insurance
- Annual leave
Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- APIs
- AI
- Communication skills
- Health insurance
- Annual leave
Club Experience Officer South Pacific & Philippines
Rotary International —Norwest Business Park NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Relocation assistance
- Employee assistance program
Quick Apply
Office Manager
Marlet International Pty Ltd —Rydalmere NSW
- $79,000 - $94,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Travel reimbursement
- Parental leave
Quick Apply
Customer Success Manager (ANZ)
Ansarada —The Rocks NSW
- Full-time
- CRM software
- Financial services
- AI
- Health insurance
- Annual leave
Risk Manager
Greenstone Financial Services —Norwest NSW
- Full-time
- Analysis skills
- Financial services
- Communication skills
Quick Apply
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Remote
- Hospital experience
- Work from home
- Parental leave
Customer Success Manager (Public Sector) - Tech / SaaS
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- AI
- Free food
Quick Apply
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
8d
Strategic Customer Success Manager
Thomson Reuters —Pyrmont NSW
- Full-time
- Hybrid work
- Salesforce
- Office
- Analysis skills
- Tuition reimbursement
- Work from home
Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
5d
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect Inc —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply

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Customer Success Manager (12 month fixed term contract)

UpGuard -
Sydney NSW

Apply Now

Job Details

Contract
$1,500 a month
12 days ago

Benefits

Visa sponsorship
Subscriptions
Annual leave
Parental leave

Qualifications

CRM software
Salesforce
Risk management
APIs
HubSpot
Cybersecurity
AI

Full Job Description

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights.

Why are we hiring this role?

Please be aware this is a 12 month fixed term contract.

Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.

As a Customer Success Manager, you'll analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.

What will you do?

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.

What will you bring?

2+ years' experience in customer success, project management or account management.
An understanding of cyber risk management or risk management frameworks.
Located within US Eastern Timezone
Experience with supporting and building customer relationships in a scalable manner.
Highly organized with the ability to update existing documentation and document new processes.
High-level of proficiency in the English language, both written and spoken.
The ability to work cross functionally with many internal groups and be a team player.
Curious and willing to learn.

What would give you an edge?

Experience in Customer Success tools, such as ChurnZero or GainSight.
Experience with a CRM, such as HubSpot or Salesforce.
Experience in cyber risk management or risk management.
Understanding of Cyber Security best practices.
Basic/working knowledge of APIs.
Experience conducting training sessions.

What's in it for you?

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.

#LI-BW1

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer success manager jobs in northmead nsw

Customer Success Manager (12 month fixed term contract)

Building Services Customer Success Manager

Claims Manager

Head of Retail

Customer Success Manager - APAC

Senior Customer Success Manager

Customer Success Manager

Club Experience Officer South Pacific & Philippines

Office Manager

Customer Success Manager (ANZ)

Risk Manager

Customer Success Manager (Enterprise)

Customer Success Manager (Public Sector) - Tech / SaaS

Sr. Manager, Customer Success & CX, APAC

Customer Success Manager – GTM

Strategic Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager - Risk Management - SaaS (Hybrid)

Customer Success Manager - Risk Management - SaaS (Hybrid)

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