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FNB Community Advisor

FirstRand -
Alice Springs NT

Apply Now

Job Details

Part-time
3 days ago

Qualifications

Sales support
Business Administration
Business
Communication skills

Full Job Description

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Hello Future Community Advisor ( Springs Mall)

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.

As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.

Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)

Are you someone who can:

Serve customers promptly and professionally, ensuring their needs are fully understood
Deliver an excellent customer experience aligned to Balanced Scorecard service standards
Achieve net profit growth through effective sales and service support
Manage the migration of customers from traditional transactions to Self‑Service and digital channels
Grow the active customer account base to expand overall client engagement
Identify and maximise cross‑sell opportunities to strengthen customer relationships
Track, control, and influence sales activities to achieve predetermined sales targets
Track, control, and influence service activities to improve service efficiencies
Provide efficient administration through careful planning, accurate reporting, and timely information updates
Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
Produce accurate and reliable sales and service statistics for management and decision‑making
Comply with governance, legislative, and audit requirements
Uphold FNB’s Golden Rules processes and procedures consistently
Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement

Minimum Qualification: Grade 12/ NQF Level 4
Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
Confidence in guiding customers toward digital and Self‑Service solutions
Ability to identify sales opportunities and support portfolio growth
High levels of accuracy, discipline, and adherence to process
Strong organising, planning, and time‑management capability
Commitment to delivering consistent, exceptional service

You will have access to:

A customer‑facing role within the FNB Points of Presence network
Exposure to digital enablement, customer engagement, and frontline service practices
Ongoing learning and development aligned to service, sales, and operational excellence
A collaborative, supportive branch environment focused on customer delight

You can be a match if you are:

Customer‑centric with a passion for delivering exceptional experiences
Motivated by achieving performance targets
Organised and detail‑driven with strong follow‑through
Ethical, compliant, and aligned to governance requirements
A strong team player who builds positive working relationships
Proactive in your learning and personal development

Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Community Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.

All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/07/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Apply Now

Refine Your Search

business advisor jobs in northern territory

FNB Community Advisor

Senior Territory Business Advisor

Territory Business Advisor

Project Advisor

Advisor, Business Readiness Operations

Advisor, Contract Management

Project Manager

Principal Threat Intelligence Analyst, Google Threat Intelligence Group

Head of Community Development

HR Business Partner

Trauma Informed Care Practitioner

First Nations Community and Family Adviser

HR Business Partner

Senior HSSE Advisor

Health, Safety & Compliance Advisor

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Operations Supervisor

Fire Technician

Part Time Beauty Advisor - Darwin

Senior Advisor - Monitoring

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