In-Demand Service advisor Jobs in North Shore, Nsw

Customer Service Advisor
Rocksteady Music School - Australia —St Leonards NSW
- $65,000 a year
- Full-time
- Annual leave
- Parental leave
Quick Apply
Associate Managing Consultant, Advisors & Consulting Services, Deploy
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Advisor
Harmony New Energy Auto Pro Servicing Pty Ltd —Five Dock NSW
- Full-time
- Customer service
- Analysis skills
- Education
Quick Apply
Service Advisor, Miranda
Tesla —Miranda NSW
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Service Advisor, Parramatta
Tesla —Parramatta NSW
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Service Advisor
Carma —Sydney NSW
- Full-time
- Communication skills
Quick Apply
Service Advisor - BYD Castle Hill
Harmony New Energy Auto Pro Servicing Pty Ltd —Castle Hill NSW
- Full-time
- Customer service
- Analysis skills
- Education
Quick Apply
Service Advisor | Mercedes-Benz
Tynan Motors —Miranda NSW
- Full-time
- Customer service
- Organisational skills
- Communication skills
Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics (12 Months)
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Consultant, Advisors & Consulting Services, Business Experimentation
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Advisor, Alexandria
Tesla —Alexandria NSW
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Community Services Coordinator
CASS Care Ltd —Campsie NSW
- $36.22 - $43.42 an hour
- Part-time
- First Aid Certification
- Organisational skills
- In-person
Quick Apply
10d
Coordinator -Specialist Homelessness Services
Taldumande Youth Services —Sydney NSW
- $115,000 - $120,000 a year
- Full-time
- Hybrid work
- Supervising experience
- First Aid Certification
- Leadership
- Parental leave
Quick Apply
Automotive Service Advisor
Col Crawford Lifestyle Cars —Brookvale NSW
- Full-time
Service Advisor | Audi Five Dock
Autosports Group Limited —Five Dock NSW
- Customer service
- Organisational skills
- Computer skills
- Parental leave
- Employee assistance program
Quick Apply
6d
Client Service Consultant
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Typing
- Communication skills
- Annual leave
- Work from home
Managing Consultant, Advisors & Consulting Services, Deploy
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Services Consultant
Cerebral Palsy Alliance —Ryde NSW
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Service Advisor - FULL TIME
Brookvale Mazda —Mona Vale NSW
- Full-time
- Customer service
People Services & Programs Advisor
Cater Care Australia / Cater Care Services —Parramatta NSW
- Full-time
- Culinary experience
- Administrative experience
- Human resources
Quick Apply
8d

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Customer Service Advisor

Rocksteady Music School - Australia
St Leonards NSW

Quick Apply

Job Details

Full-time
$65,000 a year

Benefits

Annual leave
Parental leave

Qualifications

Zendesk
Working with Children Check

Full Job Description

Description

Customer Service Advisor

Salary: $65,000 Base Salary + Superannuation

Job Type: Full-Time, Permanent, Onsite in our St Leonards office

Location: St Leonards, NSW

Rocksteady Music School is looking for upbeat, people-loving go-getters who believe in the power of music.

About Us

Rocksteady Music School is a leading global provider of in-school rock and pop band lessons. Operating in over 4000 schools and teaching over 125,000 children worldwide, we’ve now launched in NSW and are building our team locally to deliver our award-winning lessons.

Our model is designed to do more than teach instrumental skills. Through weekly band lessons, we help students build confidence, resilience, teamwork, and wellbeing. We keep growing because we believe deeply in the life-changing power of music. And we're growing fast.

About the Role

As a Customer Service Adviser, you’ll be at the heart of our customer experience, supporting parents and guardians with everything from enquiries to enrolments. This is a fast-paced, people-focused role where no two days are the same. You’ll be the friendly, knowledgeable voice of Rocksteady, helping families access our music programs while ensuring every interaction is smooth, positive, and professional.

What You'll Be Doing

Deliver efficient, high-quality customer service across multiple channels, including phone (inbound and outbound), email, live chat, and social media.
Support parents with enquiries, enrolments, and general questions about our programmes.
Maintain a strong understanding of Rocksteady’s services and confidently communicate the benefits to customers.
Focus on first-time resolution, ensuring we are easy to do business with.
Investigate customer queries and collaborate with internal teams to provide the right solutions.
Accurately navigate internal systems and record customer interactions.
Handle and resolve complaints professionally and empathetically.
Work towards monthly KPIs and SLAs, including quality, customer satisfaction, productivity, and resolution rates.
This role may also involve supporting wider administrative and operational tasks as required in a small, fast-paced business.

What You'll Bring

You’ll thrive in this role if you are:

Passionate about people, with a genuine commitment to putting customers first.
Experienced in managing customer interactions across multiple channels (Zendesk experience is a bonus, not essential).
Comfortable working in a fast-paced environment and able to prioritise effectively.
A clear and confident communicator, both written and verbal.
Professional with an exceptional telephone manner.
Highly organised, detail-oriented, and accurate in your work.
Resilient and capable of handling challenging conversations with empathy and professionalism.
Positive, proactive, and a strong team player.

Benefits

Full-time permanent position, 38 hours per week, Monday to Friday daytime hours
28 days of annual leave + public holidays
Annual salary + company bonus of up to $3000
Personal development opportunities and ongoing coaching
Enhanced Parental Leave
Celebratory staff away-days, regular social events and Christmas celebrations
Be part of something bigger: helping bring music education to children across Australia
Opportunities to work with Rocksteady Foundation, reaching children and young people in charities and support groups.

Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you’ve found it. We might be growing fast but we pay special attention to protecting our unique working culture and ensuring everyone feels comfortable to be themselves at work. We look out for each other, welcome new colleagues as friends and stay true to our small-company roots; rolling up our sleeves if a job needs doing, solving problems together and, most importantly, always putting the children first. Likeminded people are joining us and we’re reaching more and more children with our lessons every week. We keep growing because we’re driven by our passion for the life-changing nature of music.

Join us and use your skills for good.

Your Passion. Their Future.

Additional Information

Rocksteady Music School is committed to providing children and young people with an environment which promotes and protects their health, safety and wellbeing at all times. Please visit our website to review our Child Safety policies.

This role is classified as child-related work and requires a valid Working with Children Check (WWCC) clearance prior to commencement of employment.

Rocksteady Music School is an equal opportunity employer.

To find out more, check out our website www.rocksteadymusicschool.com.au

Ready to Apply?

We appreciate that previous experience doesn't always tell the full story. If this role sounds like you, don't rule yourself out. Apply now. We'd love to get to know you.

About Rocksteady Music School - Australia

Rocksteady Music School is a leading global provider of rock and pop band lessons in primary schools. Operating in thousands of schools and teaching over 125,000 children worldwide.

Rocksteady’s model is designed to do more than teach instrumental skills. It helps students build confidence, teamwork, resilience, and wellbeing—through weekly in-school rock and pop band lessons delivered by professionally trained, multi-instrumental musicians.

Quick Apply

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service advisor jobs in north shore, nsw

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