In-Demand Service desk coordinator Jobs in New South Wales

NSW Service Desk Coordinator
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Management
- Administrative experience
- Communication skills
- Employee assistance program
Quick Apply
14d
Front Desk Coordinator / Receptionist
Stone Real Estate —Kempsey NSW
- Customer service
- Microsoft Office
- Administrative experience
Student Services Coordinator
EF (Education First) —Sydney NSW
- Full-time
- Customer service
- University
- First Aid Certification
Space Coordinator
WOTSO —Sydney NSW
- Full-time
- Hospitality
- Front desk
Quick Apply
Studio Coordinator
Rock Music Education (Australia) Pty Limited —Campbelltown NSW
- $52,000 - $56,000 a year
- Full-time
- Customer service
- Front desk
Quick Apply
Front Desk Receptionist Dental and orthodontics
Smiles & Faces Orthodontics —Blacktown NSW
- $30 - $40 an hour
- Part-time
- Customer service
- Medical office experience
- No experience needed
- Employee discount
- Professional development assistance
Quick Apply
10d
Workplace Experience Coordinator
JLL —Sydney NSW
- $90,000 a year
- Hospitality
- Office
- AI
Workplace Experience Coordinator
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Hospitality
- Office
- AI
Quick Apply
Transport Services Coordinator
Pickles Auctions —Belmore NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
8d
Events Growth & Partnerships Coordinator – Sydney
Big Event Picnic Tables —Revesby NSW
- $38 - $42 an hour
- Part-time
- Hospitality
- Business development
- In-person
Quick Apply
Overnight Concierge - Full Time
Excel Building Management —Sydney NSW
- $69,000 - $72,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick Apply
Front Office Coordinator - Ramsgate Beach
Nova Dental Group —Ramsgate Beach NSW
- Full-time
- Clinic
- Patient care
- Organisational skills
Quick Apply
3d
SALON COORDINATOR / RECEPTIONIST
The Barberhood —Sydney NSW
- Full-time
- Front desk
NSW Service Operations Manager
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Leadership
- Communication skills
Quick Apply
Technical Production Coordinator
CAF Australia —Dubbo NSW
- Microsoft Excel
- Schematics
- ERP systems
Dental Assistant / Receptionist / Coordinator - Orthodontics
Glow Orthodontics —Burwood NSW
- $35 - $36 an hour
- Full-time
- Hybrid work
- Customer service
- Front desk
- Medical terminology
- Work from home
Quick Apply
IT Officer
Bellingen Shire Council —Bellingen NSW
- $70,451 - $80,279 a year
- Full-time
- Analysis skills
- No degree
- Communication skills
Aboriginal Engagement Manager – Partnerships & Community Growth
Yarning Crescent —North Coast NSW
- $35 - $50 an hour
- Part-time
- Business development
- In-person
- Business
Quick Apply
6d
Overnight Concierge
Excel Building Management —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick Apply
IT Desktop Support Technician
Live Nation —Sydney NSW
- Full-time
- Microsoft Office
- AI
1d

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NSW Service Desk Coordinator

Pro AV Solutions -
Frenchs Forest NSW

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Employee assistance program

Qualifications

Management
Administrative experience
Communication skills

Full Job Description

About Pro AV Solutions

Pro AV Solutions is a proudly 100% Australian-owned organisation and one of Australia’s leading workplace technology integration and managed services providers, with operations across NSW, ACT, QLD, VIC, SA and WA.
We design, deliver, support and maintain Audio Visual and Unified Communications solutions for corporate, government, education and enterprise clients nationwide.

In 2025, Pro AV Solutions was recognised nationally as one of The Australian’s Best Places to Work, reflecting our strong culture, people-first approach, and commitment to helping our customers and our people Experience Excellence.

About the Role

As our Managed Services team continues to grow, we’re looking for a Service Desk Coordinator to join our NSW team and support the ongoing delivery of high-quality service to our clients. This role can be based out of our Surry Hills office or our Frenchs Forest Office, offering flexibility across our NSW locations.

This role sits at the centre of our service operations, coordinating ongoing managed services and support activities, managing service requests in line with customer SLAs, and ensuring clear communication between clients, technicians, and internal teams.

You’ll be trusted to prioritise work, identify next steps, and coordinate activities to ensure service commitments are met. This role suits someone who is organised, calm under pressure, and takes pride in delivering a consistently positive service experience.

Key Responsibilities

Manage incoming service requests in line with customer SLAs
Create, update, and monitor AVCare tickets within the service platform
Allocate service resources and coordinate service activities
Conduct daily ticket reviews to identify priorities, follow-ups, and escalations
Prepare client documentation, reports, and service communications
Support invoicing processes for completed service tickets
Build and maintain strong, professional relationships with clients
Act as a reliable point of coordination between clients, technicians, and internal teams
Follow established IT Service Management (ITSM) practices to support consistent handling of service requests, incidents, escalations, and SLA commitments

Skills & Experience

Previous experience in administration, service coordination, or a service-based role
Strong organisational and time-management skills with the ability to manage competing priorities
Clear and confident written and verbal communication skills
High attention to detail and a strong sense of accountability
Customer-focused mindset with the ability to build rapport and trust
Proactive, flexible, and solution-oriented approach
Proficiency in Microsoft 365
Experience in AV, IT, or UC service environments is advantageous but not essential

What we offer

We believe our people are our greatest asset, and we value and reward team members who are committed to delivering high-quality outcomes. Together, we create a workplace where people feel supported, valued, and able to do their best work.

Competitive remuneration package
Ongoing training and professional development opportunities
Supportive, inclusive, and high-performing team culture
Employee Assistance Program (EAP)
Birthday gift vouchers and additional employee benefits
Opportunity to work alongside experienced and award-recognised industry professionals, within a supportive and high-performing team environment.

Diversity & Inclusion

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

You must have the right to work in Australia to be considered for this role.

Quick Apply

Refine Your Search

service desk coordinator jobs in new south wales

NSW Service Desk Coordinator

Front Desk Coordinator / Receptionist

Student Services Coordinator

Space Coordinator

Studio Coordinator

Front Desk Receptionist Dental and orthodontics

Workplace Experience Coordinator

Workplace Experience Coordinator

Transport Services Coordinator

Events Growth & Partnerships Coordinator – Sydney

Overnight Concierge - Full Time

Front Office Coordinator - Ramsgate Beach

SALON COORDINATOR / RECEPTIONIST

NSW Service Operations Manager

Technical Production Coordinator

Dental Assistant / Receptionist / Coordinator - Orthodontics

IT Officer

Aboriginal Engagement Manager – Partnerships & Community Growth

Overnight Concierge

IT Desktop Support Technician

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