In-Demand Senior customer service representative Jobs in New South Wales

Senior Customer Service Representative
Eaton —Mascot NSW
- Hybrid work
- Salesforce
- ERP systems
- Microsoft Office
Senior Customer Care Representative
Stryker —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Health insurance
3d
Manager Client Services
NSW Department of Communities and Justice —New South Wales
- $154,231 - $178,369 a year
- Full-time
- Experience working with children
- Communication skills
- Negotiation
- Employee assistance program
7d
Business Development Representative
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free food
Quick Apply
Premier Customer Care Representative
FedEx AMEA —Mascot NSW
- Full-time
- Customer service
- No experience needed
- Microsoft Office
Senior Officer – Property, Buildings & Strategy (V26/10076)
Blue Mountains City Council —Katoomba NSW
- Maintenance
- Communication skills
Senior Business Development Representative
ShipBob, Inc. —Sydney NSW
- Full-time
- Sales
- Research
- Business development
Quick Apply
Chief Financial Officer
Byron Shire Council —Mullumbimby NSW
- $143,095 - $196,676 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Relocation assistance
- Employee assistance program
3d
Senior Technical Support Representative
LearnUpon —Sydney NSW
- Contract
- CRM software
- Salesforce
- Databases
- Annual leave
Quick Apply
Field Sales Representative or Sales Agronomist
Norco Co-operative Ltd —Wauchope NSW
- Full-time
- CRM software
- Management
- Sales
- Parental leave
- Employee assistance program
Quick Apply
Field Sales Manager - Albury and Shepperton
PFD Food Services —Albury NSW
- Full-time
- Sales
- Food service experience
- Leadership
- Health insurance
- Gym membership
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
8d
Senior Sales Representative, Sydney
Arealytics —Sydney NSW
- $130,000 - $180,000 a year
- Full-time
- CRM software
- Google Suite
- Management
Quick Apply
Account Executive
Zembl —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Marketing
- Customer service
- Business development
- Work from home
- Professional development assistance
Quick Apply
Senior Officer – Property Portfolio & Strategy (V26/10078)
Blue Mountains City Council —Katoomba NSW
- Management
- Administrative experience
- No degree
Senior Officer – Property Events, Activations & Marketing (V26/10077)
Blue Mountains City Council —Katoomba NSW
- Weekend availability
- Administrative experience
- Budgeting
- Communication skills
Demand Generation Sales Leader, Growth team
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
9d
Sales Development Representative
LexisNexis —Sydney NSW
- Full-time
- Sales
- Customer service
- AI
Senior Manager (Expression of Interest)
ISS —Port Macquarie NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Development Representative
RELX —Sydney NSW
- Full-time
- Sales
- Customer service
- AI

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senior customer service representative jobs near new south wales

Senior Customer Service Representative

Eaton -
Mascot NSW

Apply Now

Job Details

Benefits

Paid volunteer leave
On-site parking

Qualifications

SAP
Salesforce
ERP systems
Microsoft Office
Electrical experience
Computer skills
Leadership
Communication skills

Full Job Description

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS’s), surge protective devices, power distribution units (PDU’s), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.

We are looking for a Senior Customer Service Representative to join our team at Eaton. This role is responsible for supporting the day-to-day mentoring and work allocation of the Power Quality Customer Service Team. You will act in a second-in-charge capacity, taking direction from the PQ Customer Service Team Leader while also contributing to key project initiatives.

In addition, the role will maintain responsibilities as a Customer Service Representative, ensuring workloads are effectively managed, service level agreements (SLAs) are met, and sales budget targets are achieved.

Key Duties:

Supporting optimal order management via telephone & emails including but not limited to purchase orders, pricing and availability, stock utilisation and customer relationship development.
Supporting Eaton's digital first strategy by leveraging and promoting our digital solutions
Work directly and collaboratively with product management, finance team, sales and supply chain teams to ensure requests are supported and resolved efficiently and to quality
Develop & demonstrate a sound knowledge of the company’s products, policies and standards and act as a subject matter expert and trainer as required
Work in a team environment to achieve all customer service SLA's and support the PQ sales team in achieving revenue goals

Supporting key account management and represent the function in meetings and forums
Liaising with warehouse, logistics and supply chain to manage stock levels and to ensure on time deliveries.
Supporting customer escalations and investigations to deliver optimal outcomes and provide insights to improve internal practices
Responsible for identifying and reporting process and quality issues to management and entering NCRs into quality systems.
Supporting with the development, training and ongoing coaching of team members to ensure sound knowledge of the company’s products and processes

Qualifications:

2-3 years' experience in the electrical or similar complex industries
Demonstrated mentoring and coaching experience and or previous leadership roles. Intermediate Computer Skills; ERP and Microsoft Office
ERP experience (SAP & Salesforce preferred)

What We Offer:

Free on-site parking
Hybrid working
Competitive salary with access to bonus scheme
Inclusive working environment
Volunteer days
Outstanding training and development programs for both professional and personal development

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.

If this sounds like you, please send through your application. We look forward to hearing from you!

Apply Now

Refine Your Search

senior customer service representative jobs in new south wales

Senior Customer Service Representative

Senior Customer Care Representative

Manager Client Services

Business Development Representative

Premier Customer Care Representative

Senior Officer – Property, Buildings & Strategy (V26/10076)

Senior Business Development Representative

Chief Financial Officer

Senior Technical Support Representative

Field Sales Representative or Sales Agronomist

Field Sales Manager - Albury and Shepperton

SVP Client Delivery & Regional Lead APAC

Senior Sales Representative, Sydney

Account Executive

Senior Officer – Property Portfolio & Strategy (V26/10078)

Senior Officer – Property Events, Activations & Marketing (V26/10077)

Demand Generation Sales Leader, Growth team

Sales Development Representative

Senior Manager (Expression of Interest)

Sales Development Representative

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