In-Demand Reservation agent Jobs in New South Wales

Reservation Agent
Four Seasons —Sydney NSW
- Weekend availability
- Hospitality
- Organisational skills
- Guest services
Guest Services Agent
Breakfree on Broadway —Glebe NSW
- $26.44 - $44.15 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Employee discount
Quick Apply
14d
Guest Service Agent
Accor Apartments & Realty —Chatswood NSW
- Weekend availability
- Hospitality
- Culinary experience
- Front desk
Guest Service Agent
Oscars Group —Towradgi NSW
- $34.96 - $48.95 an hour
- Weekend availability
- Front desk
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Guest Service Agent
Oaks Hotels —Salamander Bay NSW
- $27.97 - $41.96 an hour
- Weekend availability
- Resort
- Health insurance
- Employee assistance program
Quick Apply
11d
Reservation Sales Agent (RSA)
APX Hotels Apartments —Rosehill NSW
- Night shift
- Sales
- Customer service
- Communication skills
Guest Service Agent (Front Office): Blue Dolphin Resort
NRMA Parks and Resorts —Yamba NSW
- Weekend availability
- Resort
- Gym membership
- Referral program
Quick Apply
Guest Service Agent
NOVOTEL —Newcastle NSW
- $27.97 - $41.96 an hour
- Weekend availability
- Microsoft Office
- Communication skills
- Hotel experience
- Employee assistance program
Quick Apply
Guest Service Agent
Mercure Sydney Parramatta —Rosehill NSW
- $27.97 - $27.98 an hour
- Part-time
- Hospitality
- Customer service
- Cleaning
- Parental leave
- Employee discount
Quick Apply
Guest Service Agent Nelson Bay | Careers | at Hotel Group
at Hotel Group —Port Stephens NSW
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
Guest Service Agent
PARKROYAL Darling Harbour —Sydney NSW
- $34.19 an hour
- Part-time
- In-person
- Office experience
- Employee assistance program
- Employee discount
Quick Apply
12h
Reservations Agent
Accor Apartments & Realty —Tweed Heads NSW
- Part-time
- Hospitality
- Customer service
- Communication skills
7d
Cluster Reservations Agent
Marriott International, Inc —Sydney NSW
- Part-time
- No experience needed
- Senior Secondary Certificate of Education
- Supervising experience
- Annual leave
- Employee assistance program
11d
Guest Service Agent
Elysia Wellness Retreat —Pokolbin NSW
- $32.31 - $45.24 an hour
- Weekend availability
- Health insurance
- Employee assistance program
Quick Apply
Reservations Agent
Shangri-La Hotels —The Rocks NSW
- Weekend availability
- Management
- Organisational skills
- Communication skills
9d
Guest Service Agent - Hotel Totto
EVT Group —Wollongong NSW
- Hotel experience
- Resort
Front Office Opportunities | Oaks Cypress Lakes Resort
Oaks Hotels —Singleton NSW
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Health insurance
- Employee assistance program
Quick Apply
Guest Service Agent
THE SEBEL —Sydney NSW
- Part-time
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
4d
Guest Service Agent - Rydges Bankstown
EVT Group —Bass Hill NSW
- Part-time
- Communication skills
- Hotel experience
- Resort
- Parental leave
Guest Service Agent - Harbour Rocks Hotel
EVT Group —The Rocks NSW
- Supervising experience
- Resort
- Office experience
- Parental leave

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Reservation Agent

Four Seasons -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Hospitality
Organisational skills
Guest services
OPERA
Communication skills
Hotel experience

Full Job Description

Job ID: REQ10385953

Four Seasons Sydney

Location: Sydney, New South Wales, Australia

widget: Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the Role:

At Four Seasons, we believe every exceptional stay begins long before a guest arrives. As a Reservations Agent, you will play a key role in creating outstanding first impressions by delivering warm, personalised service and assisting guests with their accommodation enquiries and bookings.

Reporting to the Reservations Manager, you will be responsible for managing reservations, providing detailed knowledge of hotel offerings, and helping guests find the perfect experience to suit their needs. Through genuine care and attention to detail, you will help bring the Four Seasons service experience to life from the very first interaction.

What You Will Do:

Manage guest accommodation reservations and enquiries via phone, email, and other communication channels.
Provide personalised recommendations on room types, hotel facilities, packages, and services.
Build meaningful connections with guests by understanding their preferences and travel needs.
Accurately process bookings, modifications, cancellations, and guest requests.
Maintain detailed and accurate reservation records within hotel systems.
Collaborate with Front Office and other hotel departments to ensure a seamless guest experience.
Identify opportunities to enhance guest stays through thoughtful recommendations and upselling.

What You Will Bring:

A passion for hospitality and creating exceptional guest experiences.
A warm, professional, and engaging communication style.
Excellent verbal and written communication skills.
Strong attention to detail and organisational skills.
Previous experience in Reservations, Guest Services, Contact Centre, or hospitality is preferred.
Experience using the OPERA Property Management System (PMS) is highly regarded.
The ability to multitask and thrive in a fast-paced environment.
Flexibility to work a rotating roster, including weekends and public holidays.

What We Offer:

Competitive wages and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals.

Flexibility is important in this role, as our team works a rotating roster to deliver exceptional service to our guests. Typical shift times may include:

7:00am to 3:00pm
9:00am to 5:00pm
10:00am to 6:00pm
11:00am to 7:00pm
1:00pm to 9:00pm

Four Seasons, our Reservations Agents do more than make bookings—they create lasting first impressions and build excitement for the exceptional experiences that await our guests.

Apply Now

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What You Will Do:

Manage guest accommodation reservations and enquiries via phone, email, and other communication channels.

Provide personalised recommendations on room types, hotel facilities, packages, and services.

Build meaningful connections with guests by understanding their preferences and travel needs.

Accurately process bookings, modifications, cancellations, and guest requests.

Maintain detailed and accurate reservation records within hotel systems.

Collaborate with Front Office and other hotel departments to ensure a seamless guest experience.

Identify opportunities to enhance guest stays through thoughtful recommendations and upselling.

What You Will Bring:

A passion for hospitality and creating exceptional guest experiences.

A warm, professional, and engaging communication style.

Excellent verbal and written communication skills.

Strong attention to detail and organisational skills.

Previous experience in Reservations, Guest Services, Contact Centre, or hospitality is preferred.

Experience using the OPERA Property Management System (PMS) is highly regarded.

The ability to multitask and thrive in a fast-paced environment.

Flexibility to work a rotating roster, including weekends and public holidays.

What We Offer:

Competitive wages and a comprehensive benefits package.

Excellent Training and Development opportunities.

Complimentary Accommodation at other Four Seasons Hotels and Resorts.

Complimentary Dry Cleaning for Employee Uniforms.

Complimentary Employee Meals.

Flexibility is important in this role, as our team works a rotating roster to deliver exceptional service to our guests. Typical shift times may include:

7:00am to 3:00pm

9:00am to 5:00pm

10:00am to 6:00pm

11:00am to 7:00pm

1:00pm to 9:00pm