Guest Service Agent Nelson Bay | Careers | at Hotel Group

at Hotel Group -
Port Stephens NSW

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Job Details

Full-time
15 hours ago

Qualifications

Hospitality
Customer service
Organisational skills
Communication skills

Full Job Description

Nelson Bay, Port Stephens, NSW

Full Time | Casual

at Hotel Group is seeking a passionate and dedicated Guest Service Agent to join our team at Mantra Nelson Bay. This is an excellent opportunity for individuals who thrive in a fast-paced environment, love interacting with guests, and are committed to providing an exceptional guest experience. As a Guest Service Agent, you will be the first point of contact for our guests, responsible for delivering outstanding customer service throughout their stay. Only short listed candidates will be contacted, local resident highly regarded.

Duties and responsibilities:

Welcome and check-in/check-out guests in a friendly and professional manner
Answer guest inquiries, provide information about the resort and local area
Handle reservations and assist guests with bookings, upgrades, and special requests
Resolve guest concerns or complaints promptly, ensuring guest satisfaction
Maintain accurate guest records and billing information
Ensure the lobby and front desk areas are clean, organised, and well-stocked
Collaborate with other departments to ensure guest needs are met and exceeded
Assist with administrative tasks such as answering phones, email correspondence, and handling payments
Ensure the resort’s security procedures are followed to ensure guest safety
Support other team members as needed to ensure smooth operations
Ensure a very high level of customer service is constantly maintained
Maintain good communication and work relationships in all hotel areas and with all properties
Processing large volumes of reservations in a timely and professional manner
Timely email management

The successful candidate will have:

Previous experience in a customer service or hospitality role is desirable, but not essential
Excellent communication and interpersonal skills
A positive and proactive attitude with a passion for providing exceptional service
Ability to work independently and as part of a team
Strong attention to detail and organizational skills
Availability to work on a flexible roster, including weekends and public holidays
A professional appearance and a friendly demeanour

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Nelson Bay, Port Stephens, NSW

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