About the Venue:
Quality Suites Pioneer Sands, located in Towradgi, is positioned on the northern side of Wollongong, just 55 minutes south of Sydney Airport. Offering 47 spacious apartment-style suites, including one and two-bedroom apartments, interconnecting rooms and accessible accommodation, the hotel provides guests with a comfortable "home away from home" experience.
Conveniently located close to Wollongong's beaches, cafés, restaurants, the University of Wollongong and Innovation Campus, the hotel welcomes a diverse mix of corporate, leisure and long-stay guests. With a strong focus on genuine hospitality and personalised service, the team pride themselves on creating memorable stays and delivering an exceptional guest experience every day.
About the Role:
We are looking for an enthusiastic and service-driven Guest Service Agent to join the Front Office team at Quality Suites Pioneer Sands on a casual basis.
As the face of the hotel, you'll play a key role in creating memorable guest experiences by delivering warm, professional service from arrival through to departure. You'll be responsible for ensuring the smooth day-to-day operation of the Front Office while creating a welcoming and seamless experience for every guest.
This is a casual position offering a flexible rotating roster across Monday to Sunday, including mornings, afternoons, evenings and overnight shifts.
Key Responsibilities:
- Welcoming guests and completing efficient check-in and check-out procedures
- Managing reservations and responding to guest enquiries
- Answering and directing incoming telephone enquiries
- Processing payments and completing daily reconciliations
- Promoting and upselling hotel rooms and services
- Resolving guest requests and concerns professionally and efficiently
- Providing guests with information about the hotel and the local Wollongong and Illawarra area
- Working closely with Housekeeping and other hotel departments to ensure seamless guest experiences
- Maintaining hotel and brand service standards at all times
About You:
- Previous hotel front office or reception experience is required
- A genuine passion for hospitality and delivering exceptional guest experiences
- Professional presentation with excellent communication and interpersonal skills
- Experience using Opera or a similar Property Management System (PMS) will be highly regarded
- Strong knowledge of the local Wollongong and Illawarra area will be highly regarded
- Excellent attention to detail with strong organisational and problem-solving skills
- Able to remain calm, professional and efficient in a fast-paced environment
- Flexible availability to work a rotating roster, including mornings, afternoons, evenings, overnight shifts, weekends and public holidays
- Australian Work Rights (students welcome to apply)
Benefits:
- Free onsite staff parking
- Food and Beverage discounts across Oscars Group venues
- Internal and external training opportunities, including access to an online learning platform
- Career growth and internal promotion opportunities across Oscars Group's portfolio of 45+ outstanding venues
- Employee Assistance Program (EAP)
- Reward and recognition initiatives
About Us:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West. Today, Oscars Group is one of Australia's largest privately owned hospitality groups, with an ever-growing portfolio of more than 45 exceptional hospitality assets across New South Wales, Queensland, Victoria and South Australia.
If you're passionate about hospitality and enjoy creating memorable guest experiences, we'd love to hear from you.
Apply now and join the fun at the Quality Suites Pioneer Sands!
Pay: $34.96 – $48.95 per hour
Benefits:
Application Question(s):
- How many years of experience do you have within a front office/receptionist role?
- What days/nights are you available to work?
Work Authorisation:
Work Location: In person
