In-Demand Outreach manager Jobs in New South Wales

Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Community Care Coordinator
Sahara Services Australia Pty Ltd —Hornsby NSW
- $80,000 - $90,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Quick Apply
12d
Case Manager
Mission Australia —North Coast NSW
- $49.05 an hour
- Part-time
- CPR Certification
- Experience working with children
- First Aid Certification
Optometry Manager
Specsavers Pty. Ltd. —Erina NSW
- Up to $120,000 a year
- Weekend availability
- Leadership
- Health insurance
- Employee assistance program
Team Leader - headspace Early psychosis; Western Sydney
Uniting —Mount Druitt NSW
- $58.77 - $68.19 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- Leadership
- Annual leave
Coordinator, Training - Netflix Animation Studios
Netflix —Sydney NSW
- Google Suite
- Master's degree
- Administrative experience
- Health insurance
- Dental insurance
Field Research Officer - NSW - Blacktown
Roy Morgan —Blacktown NSW
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
Outreach and Intake Officer
Northern Rivers Community Gateway —Kyogle NSW
- Part-time
- CRM software
- Microsoft Office
- No degree
Quick Apply
8d
Client Engagement Officer
Nursing Experts Services PTY LTD —Sydney NSW
- $33.70 - $36.80 an hour
- Google Suite
- Sales
- In-person
Quick Apply
11d
Case Manager
The Salvation Army —Warrawong NSW
- Full-time
- Parental leave
- Gym membership
12d
Business Development Manager - Vodafone Business - NSW
TPG Telecom —New South Wales
- Full-time
- Hybrid work
- Sales
- Salesforce
Business Manager, Transition to Work
APM Employment Services —Burwood NSW
- Full-time
- Leadership
Quick Apply
13d
Manager, Revenue Strategy & Enablement, ANZ (7-month FTC)
Airwallex —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Territory Manager
Valvoline Global Operations —Cardiff NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Fuel card
- Employee assistance program
Quick Apply
Australia Supply Acquisition Manager (12 Month Fixed-Term Contract)
Hipcamp Inc. —New South Wales
- Part-time
- Remote
- CRM software
- Sales
- Customer service
Quick Apply
Field Research Officer - NSW - South Western Sydney
Roy Morgan —Campbelltown NSW
- $37.43 - $40.30 an hour
- Weekend availability
- English
Manager – Self-Managed Superannuation Funds (SMSF)
KPMG Australia —Parramatta NSW
- Full-time
- Management
- Administrative experience
- Team management
- Parental leave
Quick Apply
12d
Intake Officer - Sydney
Knowmore Legal Service —Sydney NSW
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Annual leave
- Work from home
Quick Apply
Field Research Officer - NSW - Western Sydney
Roy Morgan —Penrith NSW
- $37.43 - $40.30 an hour
- Weekend availability
- English
- Research
Service Delivery Manager
Axon —Sydney NSW
- Remote
- Management
- Bachelor's degree
- No degree
Quick Apply
4d

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Senior Customer Success Program Manager

Uber -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

outreach manager jobs in new south wales

Senior Customer Success Program Manager

Community Care Coordinator

Case Manager

Optometry Manager

Team Leader - headspace Early psychosis; Western Sydney

Coordinator, Training - Netflix Animation Studios

Field Research Officer - NSW - Blacktown

Outreach and Intake Officer

Client Engagement Officer

Case Manager

Business Development Manager - Vodafone Business - NSW

Business Manager, Transition to Work

Manager, Revenue Strategy & Enablement, ANZ (7-month FTC)

Territory Manager

Australia Supply Acquisition Manager (12 Month Fixed-Term Contract)

Field Research Officer - NSW - South Western Sydney

Manager – Self-Managed Superannuation Funds (SMSF)

Intake Officer - Sydney

Field Research Officer - NSW - Western Sydney

Service Delivery Manager

I want to receive the latest job alert for outreach manager in new south wales

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