In-Demand Helpdesk specialist Jobs in New South Wales

Online Customer Service Specialist
Jivaro —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Remote
- CRM software
- Customer service
- AI
IT Support Representative
King Living —Turrella NSW
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
11d
IT Support Engineer
Wedderburn —Ingleburn NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Microsoft Outlook
- POS
- Organisational skills
Quick Apply
8d
Graduate IT Support & AI Solutions Analyst
Eight Ball Tech Group —Caringbah NSW
- Azure
- Education
- Bachelor's degree
Quick Apply
13d
Principal Specialist Solution Engineer, ITSM & Employee Service
Salesforce —Sydney NSW
- Full-time
- Management
- Salesforce
- APIs
Regulatory Affairs Specialist ANZ
Arthrex —Sydney NSW
- Bachelor's degree
- Medical terminology
- Communication skills
- Health insurance
IT Operations Systems Administrator
Q-CTRL —Sydney NSW
- Full-time
- Azure
- Management
- AI
Product Support Advisor - Cadia Mine
Sandvik —Orange NSW
- Full-time
- Wellness program
- Parental leave

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Find similar jobs that you might be interested in.

IT Support Representative
King Living —Turrella NSW
Onsite barista, generous discounts, onsite parking & career pathways. Generous Discounts Employee and family & friends discounts on our full premium product…
Quick Apply
11d
Entry Level Solar Representative - Tele Sales
Smart Energy Group —Sydney NSW
This role is perfect for candidates that come from customer service, hospitality, retail, or previous sales backgrounds.
$4,000 - $6,000 a week
Quick Apply

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helpdesk specialist jobs near new south wales

Online Customer Service Specialist

Jivaro
Sydney NSW

Apply Now

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Transportation links

Qualifications

CRM software
Customer service
Shopify
E-commerce
Zendesk
Scalability
AI

Full Job Description

2 Days WFH + Flexi-Hours to suit your schedule & stunning Sydney CBD offices
Working directly alongside the eCommerce Lead, within the Digital team
Be part of market leading Beauty business, recognised for going viral

The opportunity to join one of Australia's fastest growing Beauty businesses, with solid eCommerce & Retail presence, recognised for continuously going viral & taking the market by storm.

Known for innovative products, engaged online communities, and rapid growth across local and international markets, the business is continuing to invest heavily in customer experience, digital capability, and scalable operations.

The Opportunity:
A newly created role, working directly alongside the eCommerce Lead, wider Digital team & the Digital Director, to manage the online, end-to-end customer experience function, across multiple high-growth eCommerce brands.
This role will manage onsite customer service operations, including ticket management, optimising support systems & processes and delivering exceptional experiences.

Experience Needed & What You'll be Working on:

Demonstrated experience in eCommerce Customer Service, with knowledge of Gorgias, Shopify, Zendesk or similar platforms
Strong, hands-on experience with managing customer enquiries & tickets across email, live chat, helpdesk, social, AI agents, and marketplace channels
A solid understanding of DTC, eCommerce customer journeys - experience with CRM or eCommerce Coordination would be super advantageous, but not essential
Excellent communication, stakeholder management, and problem-solving skills
Highly organised with the ability to manage competing priorities and drive continuous improvement
Prior experience with managing and optimising customer service platforms, workflows and operations processes
Ability to deliver customer insights and reporting to identify trends, improve experiences, and support business decisions

The Benefits & Why You'll Love this role:

2 Days WFH, flexi-working hours to suit your schedule, with a stunning, central Sydney CBD office location next to major transport links
Joining a market-leading Beauty business, trading all over the world, with celebrity brand ambassadors & viral content
Make your mark in this newly created role, working directly alongside the eCommerce Lead & CRM Lead, to learn & develop your knowledge further
Solid product discounts & allowances across a range of Beauty, Skincare & Cosmetics brands
Working within one of the highest performing Digital teams in the industry, led by the Digital Director, with decades of experience in driving & scaling Digital growth for the biggest brands in Australia
Hugely loyal customer following, scaling to new heights across international markets
High-energy, tight knit team with a culture that's built on innovation, collaboration & being one step ahead of the market

Excited? You should be!

If this sounds like you, apply today or email your resume straight to [email protected]

Apply Now

Refine Your Search

helpdesk specialist jobs in new south wales

Online Customer Service Specialist

IT Support Representative

IT Support Engineer

Graduate IT Support & AI Solutions Analyst

Principal Specialist Solution Engineer, ITSM & Employee Service

Regulatory Affairs Specialist ANZ

IT Operations Systems Administrator

Product Support Advisor - Cadia Mine

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