In-Demand Customer liaison officer Jobs in New South Wales

Customer Liaison Officer
CDC NSW —Seven Hills NSW
- Full-time
- Customer service
- Communication skills
Patient Liaison Officer
WiSE Specialist Emergency —Caringbah NSW
- Temporary
- Laboratory
- Customer service
- Clinic
Quick Apply
Specialist Hub Patient Liaison Officer
WiSE Specialist Emergency —Caringbah NSW
- Part-time
- Laboratory
- Clinic
- EMR systems
Quick Apply
Senior Customer Enquiry Officer
Transport For NSW —Parramatta NSW
- $111,560 - $117,737 a year
- Full-time
- Customer service
- Research
- Analysis skills
9d
Venue Support Officer
Dubbo Regional Council —Dubbo NSW
- $70,498 - $81,930 a year
- Contract
- Management
- Administrative experience
- Computer skills
- Employee assistance program
3d
Patient Liaison Admissions Officer
Northern Sydney Local Health District —Sydney NSW
- $43.83 - $44.86 an hour
- Part-time
- Communication skills
7d
Guest Liaison Officer
CRU —Morisset NSW
- $30.00 - $33.85 an hour
- Temporary
- Hospitality
- Customer service
- Experience working with children
Quick Apply
3d
Customer Service Officer - Spare Parts
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Customer service
- ERP systems
- Administrative experience
Quick Apply
Customer Support & Administration Officer - Allied Health Practice
Grace Children's Therapy —Castle Hill NSW
- Full-time
- Customer service
- Administrative experience
- Computer skills
Quick Apply
Senior Support and Liaison Specialist
Department of Customer Service —Gosford NSW
- $133,348 - $146,945 a year
- Full-time
10d
Engagement and Community Officer
RSL LifeCare —South Windsor NSW
- Communication skills
- Annual leave
- Employee discount
9d
Executive Assistant
NSW Reconstruction Authority —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance program
10d
Administration Officer
Lady Davidson Private Hospital —Sydney NSW
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
8d
Club Experience Officer South Pacific & Philippines
Rotary International —Norwest Business Park NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Relocation assistance
- Employee assistance program
Quick Apply
Patient Liaison Officer - Admin Officer Level 4 - Coffs Harbour Health Campus
Mid North Coast Local Health District —Port Macquarie NSW
- $78,183.85 - $79,973.57 a year
- Part-time
- Administrative experience
- Communication skills
5d
Senior Officer – Property Events, Activations & Marketing (V26/10077)
Blue Mountains City Council —Katoomba NSW
- Weekend availability
- Administrative experience
- Budgeting
- Communication skills
Compliance Officer
Verifone —Sydney NSW
- Bachelor's degree
- Financial services
- Communication skills
Quick Apply
Sales & Marketing Manager
The Bread and Butter Project —Marrickville NSW
- From $110,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
- Travel reimbursement
- Paid training
Quick Apply
8d
Operations Support
Northline —Sydney NSW
- Forklift
- Microsoft Office
- Administrative experience
- Employee assistance program
Administration Officer - Permanency Support Program
Uniting —Dubbo NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
2d

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Customer Liaison Officer

CDC NSW -
Seven Hills NSW

Apply Now

Job Details

Permanent | Full-time

Qualifications

Customer service
Communication skills

Full Job Description

Make a real impact on the ground supporting customers when it matters most
Fast paced, varied role across the Sydney bus network no two days the same
Stable industry, supportive team and genuine career opportunities

Be the calm, capable presence customers and operational teams rely on when services don’t go to plan.

This is not a desk-based customer service role. You will work across the Sydney bus network, responding to disruptions, supporting customers, investigating service issues and providing operational teams with timely, practical information from the ground.

No two days will look the same. One day you may be assisting customers during a major disruption; the next, investigating a complaint, monitoring activity at a busy interchange or supporting safer passenger behaviour.

About CDC NSW

ComfortDelGro Corporation Australia (CDC) is one of Australia’s leading transport providers and the largest private bus operator in NSW.

Our services connect communities every day, and our people are central to delivering a safe, reliable and positive experience for our customers.

As part of an international transport group operating across seven countries, CDC offers the stability of an established organisation together with genuine opportunities to develop your career.

The Opportunity

As a Customer Liaison Officer, you will be a key link between customers, drivers, depot teams and the Operations Control Centre.

Working independently across bus stops, schools, interchanges and other key network locations, you will identify issues, respond to changing situations and help ensure customers receive clear, accurate and timely support.

Your observations and feedback will also help inform operational decisions, resolve complaints and improve the way our services are delivered.

What You’ll Be Responsible For

Supporting customers during service disruptions, planned changes and major events
Providing a visible and reassuring presence across the bus network
Responding to customer and driver concerns requiring immediate attention
Working closely with the Operations Control Centre and depot teams
Providing timely information from the field to support operational decisions
Investigating customer complaints, incidents and service-related concerns
Identifying safety risks and promoting appropriate passenger behaviour
Undertaking fare-compliance and revenue-protection activities following training
Preparing clear, accurate daily reports and investigation findings
Identifying recurring issues and contributing to practical service improvements

About You

You are observant, composed and comfortable taking responsibility in situations where there may not be an immediate or straightforward solution.

You know how to communicate with a wide range of people, including customers who may be frustrated or distressed. You can be empathetic while remaining professional, confident and clear about expectations.

You will bring:

Experience in customer service, transport, community-facing operations, compliance, security, field services or a similarly fast-moving environment
Confidence managing complaints, conflict or challenging behaviour
Sound judgement and the ability to remain calm under pressure
Strong verbal communication and professional report-writing skills
The ability to work independently, take initiative and manage changing priorities
A practical, solutions-focused approach to resolving issues
Strong attention to detail and the ability to record information accurately
An understanding of Sydney’s public transport network, or the ability to learn it quickly

Why Join CDC NSW?

This is an opportunity to move beyond traditional customer service and take on a varied field-based role where your decisions, observations and actions can make an immediate difference.

You will benefit from:

A varied role across the Sydney bus network
The autonomy to manage situations and take ownership of outcomes
A supportive operational and customer-experience team
A stable role within an essential-services industry
Training, development and genuine career opportunities
The opportunity to improve the experience of customers and communities across Sydney

If you are confident working with people, think clearly under pressure and want a role with purpose, variety and responsibility, we would like to hear from you.

Apply now to join CDC NSW.

CDC NSW is an equal-opportunity employer. We celebrate diversity and are committed to providing an inclusive workplace where everyone is respected and supported.

Apply Now

Refine Your Search

customer liaison officer jobs in new south wales

Customer Liaison Officer

Patient Liaison Officer

Specialist Hub Patient Liaison Officer

Senior Customer Enquiry Officer

Venue Support Officer

Patient Liaison Admissions Officer

Guest Liaison Officer

Customer Service Officer - Spare Parts

Customer Support & Administration Officer - Allied Health Practice

Senior Support and Liaison Specialist

Engagement and Community Officer

Executive Assistant

Administration Officer

Club Experience Officer South Pacific & Philippines

Patient Liaison Officer - Admin Officer Level 4 - Coffs Harbour Health Campus

Senior Officer – Property Events, Activations & Marketing (V26/10077)

Compliance Officer

Sales & Marketing Manager

Operations Support

Administration Officer - Permanency Support Program

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