At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Ongoing Full-Time
- Location Eveleigh with flexible working arrangements available across NSW Department of Education offices.
- A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months
- Competitive remuneration ranging from $133,348 to $146,945 plus super & annual leave loading.
If you thrive in a fast-moving environment where reliability, security, and continuous improvement matter, this role offers an opportunity to directly influence how our critical systems operate supporting legacy stability today while enabling new initiatives for tomorrow.
We are seeking a Senior Technical Specialist to join our Application Management and Support team. In this role, you will help ensure the reliable operation, maintenance, and evolution of enterprise applications across their full lifecycle supporting both legacy and new initiatives while delivering high-quality, responsive services to internal customers.
What You’ll Bring
- Strong technical expertise in enterprise application support, maintenance, and performance monitoring.
- Experience providing third-level technical support and managing enterprise-scale incidents.
- Demonstrated capability translating business requirements into technical solutions and planning resources for delivery.
- Experience with change management, software upgrades, documentation standards, and configuration/asset registers.
- Ability to work collaboratively with technical teams and stakeholders throughout the project lifecycle (scoping to implementation).
- Up-to-date knowledge of relevant industry technologies, data programming languages, and emerging trends.
About you
- Ability to thrive and maintain focus in a high-volume operational environment, supporting high-capacity workflows and escalations from help desk and field support teams beyond routine platform administration.
- Extensive knowledge of, and experience in, the Administration and support of enterprise applications, in a large and complex organisation.
- Demonstrated experience in, and working knowledge of, Administering Microsoft 365 and/or Google Workspace platforms, including messaging components.
- Experience in following ITIL Service Management Processes
- Demonstrated focus on driving continuous service improvement, with a proven track record of designing and implementing practical solutions for recurring operational challenges.
- Experience creating and maintaining currency of knowledge and support guides.
- Sound working knowledge of IT service management principles and frameworks including ITIL, process tools, frameworks, and best practice methods.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Sunday 13 September 2026 at 11:59pm.
For role enquiries please contact Paul Carboni via email [email protected]
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
