In-Demand Customer service team lead Jobs in Mulgrave Vic

Customer Service Team Leader - Victoria (Expression of Interest for 2026)
Contour Education —Glen Waverley VIC
- $85,000 a year
- Full-time
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Client Services Team Leader
Ericom —Melbourne VIC
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
3h
Office Manager
The Pastry Lounge —Bayswater North VIC
- $32 - $35 an hour
- Full-time
- Sales
- Customer service
- Administrative experience
Quick Apply
7d
Customer Service Representative
Johnson Controls —Scoresby VIC
- Full-time
- Customer service
- Salesforce
- ERP systems
Sr Customer Service Representative
Thermo Fisher Scientific —Scoresby VIC
- Full-time
- ERP systems
- Communication skills
- Parental leave
- Employee assistance program
Customer Experience Lead
E1 —Melbourne VIC
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
- Parental leave
Quick Apply
9d
Part Time Team Leader
The Automotive Group —Doncaster VIC
- $32.10 an hour
- Part-time
- Sales
- Customer service
- Supervising experience
- Employee discount
- Professional development assistance
Quick Apply
5d
Team Leader - Customer Service
KOR Equipment Solutions —Dandenong VIC
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick Apply
Senior Customer Service Coordinator
Beaumont Tiles —Dandenong VIC
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Work from home
- Employee assistance program
Quick Apply
6d
Business Support Officer (Fixed term FT/Hybrid)
Cogent Thinking —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Administrative experience
- Office experience
- Health insurance
- Parental leave
Quick Apply
Melbourne Central - Platypus Assistant Store Manager
Platypus —Melbourne VIC
- Full-time
- Sales
- Merchandising
- Leadership
- Health insurance
- Gym membership
Quick Apply
Customer Service & Entertainment Manager
The Keys Preston Pty Ltd —Preston VIC
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick Apply
Customer Experience Specialist
Percepta —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Senior Secondary Certificate of Education
- Education
- Tuition reimbursement
- Employee assistance program
Quick Apply
6d
Mobile Personal Trainer - Clients Provided. No Gym Rent. No Cold Calls.
Get Going —Oakleigh South VIC
- $60 - $80 an hour
- Bachelor's degree
- First Aid Certification
- In-person
- Professional development assistance
Quick Apply
9d
Assistant Store Manager - rebel rCX Southland
Rebel —Cheltenham VIC
- Full-time
- Sales
- Merchandising
- Parental leave
Quick Apply
Production Flow Coordinator
Luna Nameplate Industries —Bayswater North VIC
- $85,000 - $98,000 a year
- Full-time
- ERP systems
- In-person
- Manufacturing
Quick Apply
10d
Team Leader | Collections - Hybrid
Nissan —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Communication skills
14d
Team Leader (Cruiseabout)- Doncaster, VIC
Cruiseabout —Doncaster VIC
- Full-time
- Sales
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Content Creator & Social Media Coordinator
V4 Services Pty Ltd —Glen Waverley VIC
- $32 - $40 an hour
- Part-time
- In-person
- Communication skills
Quick Apply
2d

I want to receive the latest job alert for customer service team lead in mulgrave vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service team lead jobs near mulgrave vic

Customer Service Representative jobs in Dandenong VIC

Assistant Store Manager jobs in Melbourne VIC

Customer Experience Leader jobs in Greater Adelaide Sa

Customer Service jobs in Parramatta Nsw

Customer Service Representative jobs in Sydney Nsw

Work From Home No Experience jobs in Central Coast Nsw

No Experience Psychology jobs in Melbourne Vic

Customer Assistant, Dan Murphy jobs in Canberra Act

Senior Customer Service Representative jobs in Geelong Vic

Senior Customer Service Representative jobs in Brisbane Airport Qld

Senior Customer Service Representative jobs in Hawthorne Qld

Qantas Customer Service Role jobs in Melbourne Vic

General Service Officer Aged Care jobs in Sydney Nsw

Food Service Assistant jobs in Werribee Vic

Senior Customer Service Representative jobs in Port Melbourne Vic

Early Childhood, Trainer Assessor jobs in Perth Wa

Personal Trainer jobs in Munno Para West Sa

Personal Trainer jobs in South Australia

Personal Trainer jobs in Wantirna Vic

Personal Trainer jobs in Canberra Act

Customer Service Team Leader - Victoria (Expression of Interest for 2026)

Contour Education -
Glen Waverley VIC

Quick Apply

Job Details

Full-time
$85,000 a year

Benefits

Employee assistance program

Qualifications

Customer service
Senior Secondary Certificate of Education
Quality assurance
Education
Leadership
Communication skills

Full Job Description

By submitting your application, you are registering your interest for future opportunities. We do not have any current openings and will only contact you if a relevant position becomes available.

Be the ultimate custodian of the Contour Campus experience ️

Campus Leaders (Customer Service Team Leaders) hold full ownership of their assigned campus, ensuring it operates with uncompromising excellence across every dimension of student, parent, and tutor experience. They lead and develop their campus service team, safeguard operational discipline, and drive continuous improvement so that their campus is a model of “The Contour Standard.” This role is not only about managing day-to-day campus operations; it is about creating a living, breathing environment where students thrive, parents trust, and tutors excel.

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently safe, well-organised, and ready to deliver an elite experience every day.
Team Leadership & Development: Lead, coach, and develop the campus Service Team to become high-performing operators who consistently deliver excellence.
Experience Stewardship: Safeguard the entire on-campus student and parent journey (from the very first trial, to the hundredth Contour class) ensuring every touchpoint feels seamless, supportive, and delightful.
Operational Excellence: Oversee all core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, daily service operations across phone, email, and text) and ensure flawless execution through disciplined systems and standards.
Walk-In & Student Support Oversight: Ensure the team consistently provides clear, empathetic, and accurate support to walk-ins and students/parents before or after class, turning questions and doubts into moments of trust and confidence.
Trial Experience & Conversion: Oversee the trial experience end-to-end, from preparation and delivery of trial packs to ensuring every trial interaction (including on-the-spot bookings) is exceptional and maximises the likelihood of conversion.
Tutor Enablement: Build trusted relationships with tutors, ensuring their classroom environment, resources, and tech is always prepared and supported to the highest standard.
Workflow & Process Improvement: Identify gaps, inefficiencies, and opportunities for improvement, and embed solutions that elevate both campus efficiency and student experience.
Standards & Quality Assurance: Regularly audit campus operations, student experience touchpoints, and team performance to ensure uncompromising adherence to Contour standards.
Campus Representation: Act as the campus’s champion within Contour, communicating insights, escalating campus-specific issues, and upholding brand standards.
Crisis & Issue Management: Lead confidently in moments of disruption, ensuring quick resolution while protecting the student experience.

What You Will Bring

Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)

Team Leadership – Guides, supports, and develops service team.
️ Strong Communication – Clear, empathetic, and professional with families & staff.
Operational Discipline – Keeps systems, processes, and standards on track.
Problem Solving – Handles issues calmly and decisively.
Continuous Improvement – Always finding ways to work smarter and deliver better.
Energy & Presence – Brings positivity and sets the tone on campus.
Accountability – Owns outcomes and drives campus excellence.
Long-Term Mindset – Willing to grow with the team and brand.
Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

The opportunity to own your campus and deliver the Contour standards of excellence
Autonomy and trust, your ideas and improvements will be heard and implemented
Close collaboration with senior leaders in a non-corporate, high-impact environment
Deeply meaningful work, supporting students and families through important moments
Opportunity for career development to progress as the organisation grows.
Competitive salary ($85,000 AUD + super) plus flexibility, extra leave, EAP access, and lifestyle perks.

The Vibe

We’re looking for team members who are approachable, reliable, and ready to bring their best energy to every shift. Whether you’re part-time or full-time, you’ll be part of a supportive team redefining what service in education feels like.

This isn’t about scripts or transactions - it’s about people, relationships, and making every interaction count.

Submit Your Expression of Interest

If you’re excited about shaping the next generation of high achievers, apply now with your CV.

We will review submissions and reach out once new opportunities become available at your preferred location.

Quick Apply

Refine Your Search

customer service team lead jobs in mulgrave vic

Customer Service Team Leader - Victoria (Expression of Interest for 2026)

Entry Level Solar Sales Representative

Client Services Team Leader

Office Manager

Customer Service Representative

Sr Customer Service Representative

Customer Experience Lead

Part Time Team Leader

Team Leader - Customer Service

Senior Customer Service Coordinator

Business Support Officer (Fixed term FT/Hybrid)

Melbourne Central - Platypus Assistant Store Manager

Customer Service & Entertainment Manager

Customer Experience Specialist

Mobile Personal Trainer - Clients Provided. No Gym Rent. No Cold Calls.

Assistant Store Manager - rebel rCX Southland

Production Flow Coordinator

Team Leader | Collections - Hybrid

Team Leader (Cruiseabout)- Doncaster, VIC

Content Creator & Social Media Coordinator

I want to receive the latest job alert for customer service team lead in mulgrave vic

Related Searches

Explore jobs in more locations

Who We Are

What You Will Do

What You Will Bring

Why You Will Love It

The Vibe

Job Seeker Tools

Employer Tools

Browse

Stay Connected