In-Demand Principal technical support Jobs in Mulgrave, Vic

Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Principal Architect
Department of Transport and Planning —Melbourne VIC
- $193,946 - $263,771 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
10d
Program Architect
Infosys —Melbourne VIC
- $127,971 - $141,157 a year
- Computer science
- Azure
- Computer Science
- Health insurance
- Parental leave
Principal Engineer
Portable —Melbourne VIC
- $138,000 - $190,000 a year
- Hybrid work
- Azure
- AWS
- AI
- Profit sharing
- Parental leave
Quick Apply
Medical Scientist (Diagnostic Genomics, Cytogenetics) - Pathology Services
Monash Health —Clayton VIC
- Full-time
- Laboratory
- Laboratory experience
- Administrative experience
13d
Ecologist
KBR —Melbourne VIC
- Full-time
- Research
- Bachelor's degree
- Communication skills
Principal - Assessments & Approvals
Geosyntec Consultants, Inc. —Melbourne VIC
- Full-time
- Writing skills
- Engineering
- Business development
6d
Senior Application Transition Lead, Digital Health
Department of Health —Melbourne VIC
- $116,413 - $140,849 a year
- Part-time
- Management
- No degree
- Recruiting
2d
Principal Policy Officer
Victorian Gambling and Casino Control Commission —Melbourne VIC
- $142,790 - $166,938 a year
- Full-time
- Analysis skills
9d
Experienced Engineer - Irrigation Water Supply Infrastructure
SMEC —Melbourne VIC
- Full-time
- Analysis skills
- Education
- Communication skills
- Parental leave
Cyber Systems Engineer (Engineer or Principal Engineer Level)
Northrop Grumman —Melbourne VIC
- $79,300 - $147,600 a year
- Overtime
- Doctoral degree
- Master's degree
- Bachelor's degree
- Disability insurance
- Health insurance
4d
Engineering Manager
Coles Group —Hawthorn East VIC
- Full-time
- Agile
- Leadership
- Free parking
- Employee stock purchase plan
14d
First Nations Graduate Position (Research Assistant)
ORIMA Research —Melbourne VIC
- $66,000 - $660,000 a year
- Full-time
- Research
- Bachelor's degree
- Communication skills
- Employee assistance program
Senior Consultant
Argon & Co —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Manufacturing
- Communication skills
- Annual leave
Quick Apply
Cyber Systems Engineer (Principal or Senior Principal Level)
Northrop Grumman —Melbourne VIC
- $122,800 - $184,200 a year
- Overtime
- Doctoral degree
- Master's degree
- Bachelor's degree
- Disability insurance
- Health insurance
4d
Head of Finance
Art Processors —Collingwood VIC
- $160,000 - $180,000 a year
- Full-time
- SQL
- Presentation skills
- Bachelor's degree
- Annual leave
- Parental leave
Principal Consultant – Sustainability Strategy, Implementation & Disclosure
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Business development
Key Account Manager, CASC
Caldic —Cheltenham VIC
- CRM software
- Sales
- Microsoft Office
12d
Principal Presales Architect
Hewlett Packard Enterprise —Melbourne VIC
- Full-time
- CRM software
- Sales
- Education
Principal Consultant - Emissions and Climate
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Master's degree

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Principal Technical Support Engineer

Rocket Software -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

DB2
Customer service
Microsoft SQL Server
Research
Technical support
CICS
Product development
LDAP
Web services
Communication skills
MySQL

Full Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Principal Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions. The Engineer will act as the technical subject matter expert on multiple products.

This role requires highly skilled and professional engineer to provide technical support to our enterprise customers using our COBOL and Enterprise solutions. The engineer will acquire in-depth knowledge of our products and deliver the best advice to our customers' issues. The engineer must be a good team player, willing to learn and share knowledge. The engineer will work with Development and Product Management to address product defects and enhancement requests. The engineer will also work with Sales, PreSales and Professional Services to address any concerns and thus the facilitating closure of sales and services.

Overview:

Customers run their most critical applications, often modernized from mainframe environments, on Enterprise Server. These systems power essential business operations and must be available around the clock. Because of this, our customers rely on us for fast, expert, 24x7 support to keep their mission critical workloads running smoothly. When a Severity 1 issue occurs, they expect immediate and effective action to protect their business, and we are the team they trust to deliver it.

Key Responsibilities:

Customer Support & Issue Resolution

Deliver advanced technical support across the Enterprise Server, Enterprise Developer, and Visual COBOL product families.
Lead customer calls and troubleshooting sessions for production and Severity 1 issues.
Validate the customer’s environment, error messages, and impact statements to accurately assess the issue.
Independently reproduce, analyse, and resolve complex and urgent technical problems.
Research solutions using internal documentation, knowledge bases, and diagnostic tools.
Develop reproducible test cases and submit high‑quality defect reports to R&D when required.
Recommend, prepare, and implement effective solutions to restore service.
Act as an escalation point for critical incidents and guide customers through resolution.

Customer Engagement & Communication

Set clear expectations with customers and ensure they understand the status and next steps.
Serve as a designated technical contact for strategic customers when required.
Lead customer escalation meetings with confidence and clarity.
Provide clear, concise communication in both written and verbal form.

Collaboration & Knowledge Sharing

Work closely with Product Development Managers and Engineering teams on product issues and enhancements.
Contribute technical articles, troubleshooting guides, and other content to the Knowledge Repository.
Regularly support and contribute to internal training initiatives.
Mentor, coach, and support other Support Engineers across all levels.
Organize and facilitate team sessions when cross‑functional support is needed.

Leadership & Continuous Improvement

Lead internal or cross‑functional projects as assigned, occasionally acting as a team or project lead.
Continuously expand your expertise across Rocket Software products through self‑directed learning.
Support weekend on‑call rotations on an as‑needed basis.

Required Qualifications & Experience:

Technical Expertise

Solid hands-on experience with programming languages such as COBOL, PL/I, C/C++ and Java
Strong working knowledge of relational database technologies: DB2, SQL Server, MySQL, Oracle.
Proficient with operating systems including Windows and UNIX/Linux.
Experience with mainframe technologies such as CICS, JCL/JES, IMS.
Understanding of security concepts for securing systems and network communication.
Working knowledge of Message Queues, Web Services, and LDAP.
Ability to diagnose and resolve network connectivity issues.

Professional Skills

Excellent written and verbal communication skills with strong customer service instincts.
Exceptional analytical and problem‑solving abilities, with the ability to identify root causes and define corrective actions.
Strong presentation and stakeholder management skills.
Able to remain calm and effective under pressure, particularly during customer outages or high‑impact scenarios.

#LI-Remote

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

principal technical support jobs in mulgrave, vic

Principal Technical Support Engineer

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Program Architect

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Medical Scientist (Diagnostic Genomics, Cytogenetics) - Pathology Services

Ecologist

Principal - Assessments & Approvals

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Senior Consultant

Cyber Systems Engineer (Principal or Senior Principal Level)

Head of Finance

Principal Consultant – Sustainability Strategy, Implementation & Disclosure

Key Account Manager, CASC

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Principal Consultant - Emissions and Climate

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