The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.
About the role:
The Senior Application Transition Lead – MHWCMS supports the transition of the Mental Health and Wellbeing Client Management System (MHWCMS) from implementation into business‑as‑usual operations within Health Technology Services. The role is responsible for coordinating and delivering transition activities to ensure the application is operationally supported, documented and ready for stabilisation.
The role works under the direction of the Principal Application Transition Lead – MHWCMS to plan and execute operational readiness activities, including development of support artefacts, coordination of knowledge transfer, and preparation of service transition deliverables. It plays a key role in supporting a managed period of dual operation, tracking early‑life issues and ensuring incidents, risks and dependencies are identified, managed and escalated appropriately.
The Senior Application Transition Lead works closely with MHWCMS project teams and HTS service delivery, support and technical teams to coordinate transition activities, support capability uplift and contribute to a smooth handover of MHWCMS into steady‑state BAU operations.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
Qualifications:
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Tertiary qualification or relevant study in information technology, health informatics, information systems or a related discipline.
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Relevant professional training or certification in application support, service management or service transition (for example ITIL Foundation or equivalent).
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Equivalent professional experience providing senior application support or coordinating operational readiness activities for complex systems will be considered in lieu of formal qualifications.
Mandatory Specialist Expertise:
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Demonstrated experience providing senior or second‑level application support for complex, business‑critical systems in a production environment, including go‑live and early‑life support.
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Demonstrated experience supporting or coordinating operational readiness activities, including development of support artefacts, run‑books, escalation paths and early‑life support arrangements.
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Demonstrated experience working within service management frameworks to diagnose incidents, manage issues and support stabilisation during periods of operational change.
What we offer:
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The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
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A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
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A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at
[email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email
[email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.
