In-Demand End user technical support consultant Jobs in Moonee Ponds, Vic

IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Docklands VIC
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
1d
Student Technology & Transformation - Exciting Opportunities!
Deloitte —Melbourne VIC
- Bachelor's degree
- Team management
- Leadership
- Parental leave
Architectural Draftsperson (Interiors Documentation)
Cox —Melbourne VIC
- $75,000 - $85,000 a year
- AutoCAD
- Microsoft Office
- Bachelor's degree
Implementation Consultant
HSI —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Tuition reimbursement
- Employee assistance program
Quick Apply
1d
BIM Coordinator (HVAC Revit)
IPS-Integrated Project Services —Melbourne VIC
- Full-time
- AutoCAD
- Construction experience
Senior Project Manager
Link Group —Docklands VIC
- Contract
- Hybrid work
- Organisational skills
- Financial services
- Leadership
- Parental leave
- Employee assistance program
2d
Marketing Automation Solution Architect (12 month contract) - Credera
Altcom —Melbourne VIC
- Contract
- Administrative experience
- No degree
- APIs
HOS and EDB Consultant
ANZ Banking Group —Melbourne VIC
- Full-time
- Customer service
Product Owner
Infosys Singapore & Australia —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Agile
- Communication skills
Quick Apply
Senior Solutions Consultant
ELMO Software Pty Ltd —Melbourne VIC
- Full-time
- Hybrid work
- APIs
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
7d
SAP Employee Central (EC) Lead - Time Off
Infosys —Melbourne VIC
- $129,311 - $142,018 a year
- Analysis skills
- Leadership
- Communication skills
- Employee assistance program
- Gym membership
D365CE Senior Functional Consultant
Brennan IT —Melbourne VIC
- Full-time
- Azure
- Management
- Sales
13d
Senior Workday Financials Support Consultant
Capgemini —Melbourne VIC
9d
Senior Workday Financials Support Consultant
Capgemini Sogeti —Melbourne VIC
8d
Implementation Consultant - AUSTRALIA
Zycus —Melbourne VIC
- Full-time
- AI
- Communication skills
Business Analyst, Climate Program
ANZ Banking Group —Melbourne VIC
- Full-time
- Communication skills
- Time management
2d
SAP S4HANA Ariba Consultant
Infosys —Melbourne VIC
- $150,742 - $171,215 a year
- Education
- Communication skills
- Health insurance
- Parental leave
2d
Venture Builder - Industrial Shield (HealthTech)
Founders Factory —Melbourne VIC
- Contract
- Hybrid work
- Outdoor work
Quick Apply
Dynamics 365 F&O Functional Consultant - Asset Management
Conduent Business Services (Australia) Pty. Ltd. —Melbourne VIC
- Full-time
- Azure
- DevOps
- Finance

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IT & Workplace Support Engineers (Multiple Opportunities Available)

The Missing Link
Docklands VIC

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Software troubleshooting
Customer service
Certificate IV
IT support
Diploma
Communication skills
CompTIA A+
Information Technology

Full Job Description

Sydney | Melbourne | Adelaide

Are you passionate about technology and delivering exceptional customer service? The Missing Link is growing and we are looking for multiple IT & Workplace Support Engineers to join our team to support one of Australia's leading telecommunications organisations.

This is an exciting opportunity to work onsite within a large-scale enterprise environment, providing hands-on support and assist in delivering a seamless technology experience to end users across a range of workplace technologies.

Whether your background is in Tech Bar, Deskside Support, Workplace Technology, End User Computing (EUC), Field Services, or IT Support, we would love to hear from you.

About the Role

As an IT & Workplace Support Engineer, you will be embedded onsite with one of our key telecommunications clients, acting as a trusted technology partner for their workforce. You will provide real-time support, troubleshoot technical issues, deploy devices and equipment, and ensure users can work productively and efficiently.

All roles participate in a fortnightly shift rotation designed to provide service coverage between 7:00am and 7:00pm, Monday to Friday. From time to time, you will be required to participate in an on-call roster outside of standard service hours to support business and client requirements.

We welcome applications from candidates at all stages of their IT journey. Whether you are an experienced IT professional or someone looking to gain their first role in technology, we are interested in individuals who are curious, customer-focused, and eager to develop their technical skills in a supportive team environment.

We have roles available across a range of experience levels:

starting your IT career and looking for an entry-level opportunity to develop your skills in a supportive environment;
have 1-2 years of IT support experience and are ready to take the next step in your career; or
an experienced support professional with a strong background in workplace technology, end-user computing, deskside support, field services, or technical leadership,

About Us

We are The Missing Link, one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we have helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

What you will be doing

Provide onsite, deskside and walk-up IT support to end users.
Troubleshoot hardware, software, Microsoft 365 and connectivity issues.
Manage incidents and service requests through to resolution.
Deploy, configure and support desktops, laptops, mobile devices and peripherals.
Support onboarding, office moves, meeting rooms and workplace technologies.
Manage device lifecycle activities including deployments, refreshes and replacements.
Maintain asset records, documentation and knowledge articles.
Work with Service Desk teams, vendors and technical specialists to resolve issues.
Contribute to service improvements, technology rollouts and user adoption initiatives.

Requirements

Essential

Certificate IV, Diploma or Degree in Information Technology, or equivalent practical experience.
Experience in IT Support, Deskside Support, Tech Bar, Service Desk or Workplace Technology support.
Experience supporting Windows devices and Microsoft 365 environments.
Experience troubleshooting end-user hardware, software and mobility issues.
Experience using ITSM tools and working within service levels.
Enterprise, managed services or VIP support experience is advantageous.

Desirable Certifications

ITIL Foundation
Microsoft Fundamentals (MS-900, AZ-900)
Microsoft Endpoint Administrator
Microsoft Modern Desktop Administrator
CompTIA A+

Skills Requirements

Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Ability to manage competing priorities and work independently.
Positive attitude, strong attention to detail and willingness to learn.
Strong stakeholder engagement and teamwork skills.

What's in it for you

Work across a broad range of modern workplace technologies.
Build your technical capability with exposure to enterprise environments.
Learn from experienced engineers, consultants and technology specialists.
Participate in technology projects, upgrades and transformation initiatives.
Gain exposure to diverse clients, industries and technology environments.
Access clear career progression opportunities within a growing technology practice.
Be part of a collaborative team focused on delivering exceptional customer experiences.

Benefits

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities. Here are some of the best things about working with The Missing Link:

A culture that values learning, development, and career progression.
A respected name backed by a strong track record of success, recognised industry awards, and the global strength of Infosys.
Variety in your day, working directly with users and supporting a diverse range of technologies and business-critical services.
Build valuable experience within an enterprise client environment that can accelerate your career in workplace technology, end-user computing and IT support.

Quick Apply

Refine Your Search

end user technical support consultant jobs in moonee ponds, vic

IT & Workplace Support Engineers (Multiple Opportunities Available)

End User Technical Support Consultant

Student Technology & Transformation - Exciting Opportunities!

Architectural Draftsperson (Interiors Documentation)

Implementation Consultant

BIM Coordinator (HVAC Revit)

Senior Project Manager

Marketing Automation Solution Architect (12 month contract) - Credera

HOS and EDB Consultant

Product Owner

Senior Solutions Consultant

SAP Employee Central (EC) Lead - Time Off

D365CE Senior Functional Consultant

Senior Workday Financials Support Consultant

Senior Workday Financials Support Consultant

Implementation Consultant - AUSTRALIA

Business Analyst, Climate Program

SAP S4HANA Ariba Consultant

Venture Builder - Industrial Shield (HealthTech)

Dynamics 365 F&O Functional Consultant - Asset Management

I want to receive the latest job alert for end user technical support consultant in moonee ponds, vic

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