In-Demand Front of house and administration officer Jobs in Middleton Grange Nsw

Resident Services Officer
Anglicare —Cobbitty NSW
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance program
- Gym membership
13d
Client Services Officer
Findex —Norwest NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Front of House and Administration Officer
Deaf Connect —Parramatta NSW
- $39.53 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d

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Resident Services Officer

Anglicare -
Cobbitty NSW

Apply Now

Job Details

Part-time
13 days ago

Benefits

Employee assistance program
Gym membership
Salary packaging

Qualifications

Hospitality
Customer service
Microsoft Office
Administrative experience
Driver Licence
Front desk
Communication skills

Full Job Description

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, support and strategy to make it happen.

We are a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centered support. And now, we’re extending our reach and impact even further.

As a Resident Services Officer, you will play a vital role in creating a welcoming, responsive, and supportive environment for residents and their families. You will be the friendly face of the village, helping residents stay connected, informed, and engaged while ensuring they receive outstanding service and support every day.

Join a collaborative and resident-focused team where meaningful relationships, exceptional customer service and community wellbeing are at the heart of everything we do.

Your Opportunity

This is a permanent part-time opportunity based at Cobbitty Park Village, working preferably on Monday, Wednesday and Thursday, with the potential for additional hours.

As a Resident Services Officer, you will be a key point of contact within our Retirement Village community, providing frontline customer service, reception and concierge support, administration, resident assistance and event coordination.

Working closely with residents, families, village teams, and external stakeholders, you will help create a positive resident experience through excellent communication, problem solving, and community engagement.

You will support residents to navigate village services, stay connected to community activities and access the support they need to live well and independently within the village.

With warmth, professionalism and a strong customer focus, you will:

Customer Service and Front-of-House

Provide a welcoming and professional reception and concierge experience for residents, visitors, staff and contractors

Respond promptly and courteously to resident enquiries, concerns and requests

Support residents to access village services, technology and wellbeing programs

Assist with onboarding and orientation for new residents to ensure a smooth transition into village life

Administration and Communication

Manage reception functions including phones, emails, room bookings, mail and general administration

Maintain accurate resident records and village information systems

Update digital display boards, newsletters, notices and village communications

Lifestyle and Event Support

Support the delivery of village activities, events and resident wellbeing initiatives

Assist with event planning, room setup, registrations and resident participation

Encourage residents to engage in social and community activities

Support transport arrangements and resident attendance at village events where required

Resident Support

Assist residents with day-to-day enquiries and practical support needs

Work collaboratively with village teams to ensure residents receive timely assistance

Support residents with accessing amenities, services and community resources

Help create a safe, inclusive and connected village environment

Collaboration & Continuous Improvement

Build positive relationships with residents, families, contractors and village teams

Assist in resolving operational issues and escalating concerns where appropriate

Provide support and leave coverage for fellow Resident Services Officers when required

Safety and Workplace Culture

Promote a safe, clean and welcoming environment

Follow workplace health and safety requirements and report hazards appropriately

What You will Bring

You are a people-focused professional who enjoys building relationships, supporting others and creating positive customer experiences.

You will also need:

Experience in customer service, reception, administration or hospitality

Experience in age care, retirement living, hospitality or community services is highly desirable

Strong interpersonal and communication skills

A genuine passion for supporting older people

Confidence using Microsoft Office and CRM digital systems

Current unrestricted Driver's License is required

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support, and the dedicated people here who make it happen.

At Anglicare, you’ll get the security, stability and opportunities that come with a strong, well-established organisation that’s ready for the future. You’ll belong to a community of kind, humble, and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax-free.

Spend up to $2,650 on accommodation, meals and entertainment and also tax free with salary packaging.

Ongoing professional development and leadership training to advance your career

Exclusive discounts to over 400 retailers

Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career, that means more?

To apply for this role, please click the ‘Apply’ button or submit. All applicants will receive a response.
Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people of all ages, genders, abilities and cultural backgrounds.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Application Close Date: August 24, 2026

Apply Now

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front of house and administration officer jobs in middleton grange nsw

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