In-Demand Customer success education coordinator Jobs in Melbourne Vic

DSO Customer Success & Education Coordinator
Straumann —Port Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
1d
Senior Coordinator, Student Advising
RMIT University —Melbourne VIC
- From $121,213 a year
- Full-time
- Hybrid work
- Customer service
- University
- Working with children
11d
Wellness centre Reception Sales Person
Body D-Tox —Preston VIC
- $32.00 - $47.36 an hour
- Sales
- Customer service
- Medical office experience
Quick Apply
4d
Delivery Coordinator
ASI Solutions —Mulgrave VIC
- Full-time
- Hybrid work
- Communication skills
- Parental leave
Quick Apply
Key Accounts Coordinator
Link Group —Docklands VIC
- Management
- Parental leave
- Employee assistance program
Accounts Payable Coordinator
Coles Group —Hawthorn East VIC
- Contract
- ERP systems
- Time management
- Free parking
- Employee stock purchase plan
7d
Senior Storeperson & Inventory Controller
VE Furniture —Mulgrave VIC
- $70,000 - $95,000 a year
- ERP systems
- Forklift
- Analysis skills
- Travel reimbursement
- Employee discount
Quick Apply
9d
Warehouse & Production Leading Hand
VE Furniture —Mulgrave VIC
- $80,000 - $90,000 a year
- Overtime
- ERP systems
- Forklift
- Assembly
- Travel reimbursement
- Employee discount
Quick Apply
7d

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DSO Customer Success & Education Coordinator
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DSO Customer Success & Education Coordinator

Straumann -
Port Melbourne VIC

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Marketing
Logistics
Microsoft Office
Education
Bachelor's degree
Business
Communication skills

Full Job Description

The role is responsible for supporting the successful onboarding, activation, and ongoing engagement of Dental Support Organisation (DSO) partners across Australia and New Zealand.This role plays a critical part in ensuring that commercial agreements translate into adoption, utilisation, and revenue through the effective coordination of education programs, customer onboarding activities, training logistics, and cross-functional execution. The role is highly operational and customer-focused, acting as a key enabler between the DSO team, Education, Sales, Marketing, and external customers to ensure programs are delivered efficiently and consistently.The role supports the execution of customer success initiatives that strengthen partner experience, accelerate clinician uptake, and improve the return on commercial partnerships.

KEY RESPONSIBILITIES

DSO Onboarding & Customer ActivationSupport the onboarding and activation of new DSO accounts in line with agreed commercial and education plans.

Coordinate onboarding activities to ensure customers are set up for successful adoption and utilisation of Straumann Group solutions.

Track and follow up key onboarding and activation milestones to support timely execution.Help ensure a consistent customer experience across DSO partners through structured coordination and follow-through.

Education & Program CoordinationCoordinate the operational execution of DSO-related education and training programs, including internal, customer-facing, and third-party sessions.

Ensure all materials and resources required for education delivery are prepared and available, including product samples, handouts, certificates, equipment, and kits.Work closely with trainers, speakers, KOLs, the Medical Education team, and internal stakeholders to ensure sessions are properly supported.

Coordinate participant registrations, confirmations, communications, and post-session follow-up.Support internal briefing and alignment sessions ahead of key DSO training initiatives or customer rollouts.Customer Success Operations & LogisticsManage equipment bookings, course materials lists, and resource allocation to support customer and education activities.

Maintain inventory of relevant training and customer support materials and coordinate replenishment as required.

Support the smooth operational delivery of customer success programs by ensuring timelines, resources, and logistics are effectively managed.

Identify process improvement opportunities to increase efficiency, reduce manual administration, and improve execution quality.Stakeholder CoordinationLiaise with the DSO team, Medical Education, Sales, Marketing, Product Managers, and other internal functions to ensure alignment with business objectives and partner needs.

Provide operational support to DSO-facing initiatives that drive clinician engagement, product utilisation, and customer retention.

Support the preparation of customer-ready materials and resources to assist account development and program delivery.

Build effective working relationships with internal and external stakeholders to ensure high service standards.

Reporting, Process & ComplianceMaintain accurate records relating to training activities, program participation, materials, and operational support.

Assist with tracking key activity metrics related to DSO onboarding, education delivery, and customer engagement.

Ensure activities are delivered in accordance with company processes, quality standards, and compliance requirements.Adhere to the Company’s Quality Assurance System and contribute to continuous improvement of relevant systems and processes.Undertake additional duties as required to support the success of the DSO function.

SKILLS AND COMPETENCIES

Strong organisational and coordination skills with the ability to manage multiple projects and priorities at once.

Strong customer service mindset and ability to support customer success outcomes through disciplined execution.

Ability to work cross-functionally and coordinate effectively across commercial, education, and operational teams.High attention to detail and ability to deliver to deadlines in a fast-paced environment.

Strong written and verbal communication skills.

Problem-solving capability and a proactive approach to improving processes and execution.

Proficiency in Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.Familiarity with CRM systems, digital learning platforms, or customer support systems is advantageous.

EDUCATION AND QUALIFICATIONS

Bachelor’s degree in Business, Marketing, Education, Healthcare, or a related field preferred.

Experience in customer success, account coordination, education administration, sales support, event coordination, or training logistics preferred

.Experience in healthcare, medical devices, dental, or related industries is desirable

Apply Now

Refine Your Search

customer success education coordinator jobs in melbourne vic

DSO Customer Success & Education Coordinator

Senior Coordinator, Student Advising

Wellness centre Reception Sales Person

Delivery Coordinator

Key Accounts Coordinator

Accounts Payable Coordinator

Senior Storeperson & Inventory Controller

Warehouse & Production Leading Hand

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