In-Demand customer hardship Jobs in melbourne vic

Customer Service Agent - Hardship
Probe CX —Melbourne VIC
- Full-time
- Customer service
Customer Specialist Support Advisor - Hardship
Transurban —Melbourne City Centre VIC
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
13d
Planner
Prysmian Group —Maidstone VIC
- Parental leave
Team Leader - Hardship
Probe CX —Melbourne VIC
- Full-time
- Leadership
Collections Officer
Probe CX —Melbourne VIC
- Full-time
- Customer service
- Negotiation
- Fuel discount
7d
Operations Coordinator
Gallagher —East Melbourne VIC
- Hybrid work
- Administrative experience
- Business
- Communication skills
- Employee stock purchase plan
- Health insurance
1d
Administration Assistant
Gallagher Bassett —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Organisational skills
- Work from home
- Parental leave
Intern-Commercial
Prysmian Group —Maidstone VIC
- Internship
- Parental leave
Resolution Officer
Gallagher Bassett —Melbourne VIC
- Customer service
- Communication skills
- Negotiation
- Health insurance
- Annual leave
Senior Manager Collections Optimisation
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Communication skills
- Work from home
Claims Executive - General Lines
Gallagher —East Melbourne VIC
- Hybrid work
- Financial services
- Employee stock purchase plan
- Health insurance
Head of Member Operations
Defence Bank —Melbourne VIC
- Temporary
- Financial services
- Leadership
Quick Apply
6d
Collections Officer
FleetPartners —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Performance Manager - Investigations
Gallagher Bassett —Melbourne VIC
- Hybrid work
- Administrative experience
- Leadership
- Time management
- Health insurance
- Annual leave
Assistant Broker
Gallagher —East Melbourne VIC
- Hybrid work
- Administrative experience
- Employee stock purchase plan
- Health insurance
Senior Contact Centre Analyst
Probe CX —Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Leadership
Project Planner
Prysmian Group —Maidstone VIC
- Microsoft Excel
- Engineering
- English
- Parental leave
Senior Claims Executive
Gallagher —East Melbourne VIC
- Hybrid work
- Negotiation
- Employee stock purchase plan
- Health insurance
Casual Senior Sales Assistant
HoMie —Melbourne VIC
- Temporary
- Sales
- On-the-job training
Quick Apply
Oceania Business Manager
Prysmian Group —Maidstone VIC
- Contract
- Hybrid work
- English
- Business development
- Construction
- Parental leave

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Customer Service Agent - Hardship

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Group activities

Qualifications

Customer service

Full Job Description

Are you a compassionate communicator with a knack for problem-solving? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Representative . In this role, you will provide critical assistance to customers navigating financial stress and vulnerability, ensuring they receive respectful and compliant support.

Key Details

Full-time (38 hours per week), working 5 days per week across a 7-day operation.
Melbourne CBD (Latrobe Street), conveniently located a 5-minute walk from Flagstaff Station
Starting 1st June 2026
Choose between 4 fixed, rotating rosters where your daily start and end times will vary within the stated
- Roster 1 (Day Shift): Your shift will start and end between 6:00 AM and 6:00 PM (e.g., shifts may be 6:00 AM – 2:30 PM or 9:30 AM – 6:00 PM)
- Roster 2 (Mid/Evening Shift): Your shift will start and end between 11:00 AM and 10:00 PM.
- Roster 3 (Late Night Shift): Your shift will start and end between 4:00 PM and 3:00 AM.
- Roster 4 (Overnight Shift): Your shift will start and end between 9:00 PM and 5:00 AM.
Australian based role.

The Role

You will handle both inbound and outbound interactions across Voice and Written channels (Email, Chat, and SMS). Your mission is to provide high-quality support by identifying customer needs and progressing appropriate hardship outcomes in a professional and consistent manner

Key Responsibilities:

Empathetic Engagement: Use vulnerability-aware communication to support customers experiencing stress or hardship.
Accurate Documentation: Capture clear, audit-ready notes and maintain high standards of written accuracy.
Compliance: Follow all policies and procedures related to hardship support and customer vulnerability.
Process Adherence: Ensure "first-time correctness" by applying correct processes and completing required checks.
Collaboration: Work with Team Leaders and support functions like QA and Training to improve customer outcomes.

What you’ll bring

At least 1 year of experience in contact centre or customer face customer service.
Strong verbal and written skills, including spelling, grammar, and clarity.
Previous experience in Collections or Hardship is highly desirable.
Proficiency in working across multiple systems and tools to complete interactions and admin workflows.
Ability to take coaching feedback and apply it consistently to improve performance.

Why Join Us?

Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Participate in fun group activities like Pizza/takeout days, Office Pajama days, celebrate holidays/festivals in the office with food and games.
Respectful, inclusive, and ethical workplace culture that values integrity and honesty.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

customer hardship jobs in melbourne vic

Customer Service Agent - Hardship

Customer Specialist Support Advisor - Hardship

Planner

Team Leader - Hardship

Collections Officer

Operations Coordinator

Administration Assistant

Intern-Commercial

Resolution Officer

Senior Manager Collections Optimisation

Claims Executive - General Lines

Head of Member Operations

Collections Officer

Performance Manager - Investigations

Assistant Broker

Senior Contact Centre Analyst

Project Planner

Senior Claims Executive

Casual Senior Sales Assistant

Oceania Business Manager

I want to receive the latest job alert for customer hardship in melbourne vic

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