In-Demand Client services manager Jobs in Melbourne Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Office Administration and Customer Service Representative
Celebrate Event and Party Hire —Moorabbin VIC
- $44 an hour
- Part-time
- Customer service
Quick Apply
13d
Area Manager
Sebastian Property Services —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Organisational skills
- Budgeting
- In-person
Quick Apply
Client Services Manager
Borg Property Services —Thomastown VIC
- Full-time
- Management
- Organisational skills
- Cleaning
Quick Apply
Senior Project and Support Manager
VitalHub AU NZ —Melbourne VIC
- $97,000 - $180,000 a year
- Full-time
- Hybrid work
- Master's degree
- Budgeting
- Communication skills
Quick Apply
6d
Marketing and Client Relations Manager – Healthcare Recruitment & Business Development
Ezaal Health Care Nursing Agency —Melbourne VIC
- $45 - $60 an hour
- Part-time
- CRM software
- Sales
- Writing skills
- Travel reimbursement
- Work from home
Quick Apply
Business Development Representative / Business Development Manager
Offshore Talent Inc. —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Sales
Quick Apply
6d
Part-Time Client Relationship & Quality Manager
Spiffy Clean —Greater Melbourne VIC
- $40 an hour
- Part-time
- Customer service
- Cleaning
- Travel reimbursement
- Gym membership
Quick Apply
13d
Case Manager & Case Management Associate - Expression of Interest
Toll Group —Melbourne VIC
- Full-time
- Case management
- Communication skills
- Time management
Client Service Manager
Arcare Aged Care —Craigieburn VIC
- Part-time
- Sales
- Customer service
- Business development
- Paid training
- Health insurance
Regional Support Coordinator
MyIntegra —Melbourne VIC
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
6d
Office Manager
Australia Education Group Pty Ltd —Melbourne VIC
- $76,000 - $82,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Office experience
- Parental leave
Quick Apply
9d
Project Manager
Syntro Health —Richmond VIC
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick Apply
2d
Administration & Business Support Coordinator
Executive Personal Concierge —Camberwell VIC
- $38 - $45 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Quick Apply
21h
Hotel Services Manager
Gian Hospitality —Melbourne VIC
- $85,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick Apply
14d
Linen Services Coordinator
Victorian Government —Melbourne Western Suburbs VIC
- $87,003.00 - $96,181.28 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Leadership
- Employee assistance program
12d
Client Services Manager
First Financial —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Administrative experience
- Financial services
Quick Apply
Fleet Allocator
Smartways Logistics —Port Melbourne VIC
- $65,000 - $100,000 a year
- Full-time
- Senior Secondary Certificate of Education
- No degree
- In-person
Quick Apply
2d
Project Manager - Client Onboarding
Acquire Intelligence —Melbourne VIC
- Full-time
- CRM software
- PMP
- Salesforce
Mortgage Broker
Award Mortgage —Melbourne VIC
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply

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Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Opportunities for advancement
Insurance services
On-site parking

Qualifications

Management
Quality assurance
Presentation skills
Security
Leadership
Communication skills

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As a Passenger Service Manager at Swissport Melbourne, you will hold end to end accountability for the safe, compliant and commercially effective delivery of passenger services across a portfolio of airline clients. You will lead duty managers, supervisors and a large, rostered workforce operating in a complex 24/7 airport environment.

This is a visible hands-on leadership role. You will set the standard for the day of operations performance, build trusted relationships with airline and airport stakeholders, and ensure the operation is ready to respond decisively during peak periods, service disruptions and irregular operations

Your Impact

Own the passenger journey. Lead end-to-end delivery across check-in, document verification, gates, boarding, arrivals, connections, baggage service recovery and disrupted operations.
Lead day-of-operations performance. Maintain operational readiness, make timely decisions and coordinate closely with ramp, baggage, load control, operations control and airline teams to protect safe, compliant and on-time departures.
Deliver airline commitments. Own performance against Ground Handling Agreements, Service Level Agreements, airline procedures and scorecards, including on-time performance, departure readiness, compliance and passenger-experience measures.
Strengthen client partnerships. Act as the senior operational contact for airline clients, lead regular performance reviews and translate feedback, trends and root-cause analysis into sustainable corrective actions.
Build workforce capability. Plan roster coverage, training, leave and competency requirements; coach leaders; strengthen succession pipelines; and create clear accountability across all levels of the operation.
Champion safety, security and quality. Apply Swissport's safety management system, support a strong reporting and Just Culture, ensure compliance with aviation security and WHS requirements, and maintain audit and training readiness.
Drive commercial discipline. Manage labour productivity, overtime, controllable costs and revenue capture while balancing safety, service quality and operational resilience.
Lead a fair and accountable culture. Manage performance, grievances and conduct matters promptly and consistently, working within applicable enterprise agreements, policies and employment obligations.
Improve how we operate. Use operational data, passenger feedback and performance trends to identify risk, remove recurring service failures and embed continuous improvement.

Your Profile

You are an established aviation leader who understands the operational reality of passenger services and can move confidently between the terminal floor, airline client meetings and workforce-performance conversations.

Essential aviation experience. Recent, demonstrated management experience leading airport passenger services for an airline or ground handling provider in a complex commercial airport.
Passenger operations expertise. Strong knowledge of check-in, departure control systems, travel-document and boarding requirements, arrivals, transfers, baggage service recovery and irregular operations.
Large-team leadership. A proven record of leading Supervisors and sizeable multi-shift workforces, with experience in coaching, performance management, engagement and talent development.
Operational judgement. The ability to remain composed, visible and decisive during delays, cancellations, system issues, resource constraints and other time-critical operational events.
Airline client management. Experience managing airline relationships, performance scorecards, SLAs or Ground Handling Agreements, with confidence presenting performance outcomes and recovery plans.
Safety and compliance leadership. A practical understanding of aviation safety, security, quality assurance, regulatory training and audit requirements.
Workforce and commercial capability. Strong workforce-planning, rostering and cost-management skills, together with experience applying enterprise agreements in an operational environment.
Influence and communication. Credible written and verbal communication skills, strong stakeholder judgement and the ability to build alignment across airline, airport and internal teams.

What we offer

Permanent Full-Time position.
Flare HR Benefits (e.g Novated Leasing, Medical Insurance Discounts and much more)
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

client services manager jobs in melbourne vic

Passenger Services Manager

Office Administration and Customer Service Representative

Area Manager

Client Services Manager

Senior Project and Support Manager

Marketing and Client Relations Manager – Healthcare Recruitment & Business Development

Business Development Representative / Business Development Manager

Part-Time Client Relationship & Quality Manager

Case Manager & Case Management Associate - Expression of Interest

Client Service Manager

Regional Support Coordinator

Office Manager

Project Manager

Administration & Business Support Coordinator

Hotel Services Manager

Linen Services Coordinator

Client Services Manager

Fleet Allocator

Project Manager - Client Onboarding

Mortgage Broker

I want to receive the latest job alert for client services manager in melbourne vic

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