In-Demand Airport customer service Jobs in Melbourne Vic

Passenger Service Agent
Swissport International AG —Melbourne VIC
- Part-time
- English
- Time management
- Paid training
- Opportunities for advancement
2d
Freight Air Cargo Examination Officer
ISS —Melbourne VIC
- Part-time
- On-the-job training
- Employee assistance program
Front Of House
Axil Coffee Roasters —Melbourne VIC
- $32.31 - $38.78 an hour
- Temporary
- Hospitality
- POS
- Restaurant experience
- On-the-job training
Quick Apply
Customer Service Ambassador - Full Time
SkyBus —Tullamarine VIC
- $29.20 an hour
- Weekend availability
- Communication skills
Team Member - Melbourne Airport
Grill'd —Melbourne VIC
- Part-time
- No experience needed
- Employee discount
Quick Apply
Telstra Retail: Customer Service & Sales Consultant
Telstra Business Technology Centre Perth South —Melbourne VIC
- Part-time
- Sales
- Customer service
- Parental leave
Melbourne Airport - Cabin Cleaning Officer
Star Aviation Services —Melbourne VIC
- Part-time
- Time management
Quick Apply
12d
Lounge Attendant - Full Time (NO STUDENTS)
Plaza Premium Lounge —Melbourne VIC
- $27.08 an hour
- Full-time
- Customer service
- In-person
- Travel reimbursement
- Free food
Quick Apply
Receptionist (Guest Service Agent) - Casual
Airport Tourist Village Melbourne —Attwood VIC
- From $33.85 an hour
- Weekend availability
- Hospitality
- Customer service
- Administrative experience
Quick Apply
Christmas Casual Sales Assistant | Prouds Airport West
Prouds —Airport West VIC
- $34.89 an hour
- Weekend availability
- Customer service
- On-the-job training
Quick Apply
Store Manager | BRAS N THINGS | Airport West
Bras N Things —Airport West VIC
- Part-time
- Parental leave
- Employee assistance program
Retail Consultant, Airport West
Optus —Airport West VIC
- $35 an hour
CONNOR Retail Assistant - Airport West, VIC
CONNOR —Airport West VIC
- Sales
Christmas Casuals | Airport West | HOUSE
Global Retail Brands —Airport West VIC
- Weekend availability
- Hospitality
- Customer service
- Cooking
1d
Team Member
Sharetea Unihill & Airport West —Airport West VIC
- Up to $34.76 an hour
- Weekend availability
- Serving
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
Customer Service Representative
Wesco —Melbourne VIC
- Urgently hiring
- Management
- Sales
- Customer service
- Employee assistance program
Duty Manager - Airport West
ALDI Stores —Airport West VIC
- $33.87 an hour
- Part-time
- Leadership
- Health insurance
- Parental leave
Quick Apply
9d
Mimco - Casual Sales Consultant - Melbourne Airport T4
Country Road Group —West Melbourne VIC
- Weekend availability
- Parental leave
1d
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Finance Officer/Specialist, Melbourne Airport
Delaware North —Melbourne VIC
- Finance
- POS
- Business
- Free parking
3d

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Passenger Service Agent

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Part-time
2 days ago

Benefits

Paid training
Uniform provided
Opportunities for advancement
On-site parking

Qualifications

English
Driver Licence
Time management

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times.

Your activities

Assist passengers during check-in, boarding and disembarkation.
Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
Resolve passenger complaints and issues efficiently and professionally.
Offer support and answer questions regarding flight schedules, fares, routes and policies.
Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
Assist with luggage drop offs through the check-in process.
Ensure compliance with security procedures and protocols, including screening passengers and luggage.
Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
Provide assistance and support during emergencies, including medical incidents and flight diversions.
Maintain accurate records and documentation for all transactions and customer interactions.
Utilise language skills to assist international passengers and communicate effectively with diverse customers

Your profile

Committed to delivering exceptional and safe service.
Strong interpersonal skills and a team player.
Demonstrates a strong work ethic and a desire for learning and advancement.
Maintains composure under pressure and presents themselves with confidence.
Upholds excellent presentation and grooming standards.
Exhibits organisational and effective time management skills.
Physically capable of handling passenger baggage and operating wheelchairs when required.
Fluent in English (additional languages welcomed).
Confidence in using software and technology – Intermediate skills required.
Australian Citizen/Resident with unlimited work rights.
Possession of a valid Australian driver's license and reliable transportation.
Must be 18 years of age or older.

What we offer

On-site employee parking available.
Uniforms provided.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive & paid training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Apply Now

Refine Your Search

airport customer service jobs in melbourne vic

Passenger Service Agent

Freight Air Cargo Examination Officer

Front Of House

Customer Service Ambassador - Full Time

Team Member - Melbourne Airport

Telstra Retail: Customer Service & Sales Consultant

Melbourne Airport - Cabin Cleaning Officer

Lounge Attendant - Full Time (NO STUDENTS)

Receptionist (Guest Service Agent) - Casual

Christmas Casual Sales Assistant | Prouds Airport West

Store Manager | BRAS N THINGS | Airport West

Retail Consultant, Airport West

CONNOR Retail Assistant - Airport West, VIC

Christmas Casuals | Airport West | HOUSE

Team Member

Customer Service Representative

Duty Manager - Airport West

Mimco - Casual Sales Consultant - Melbourne Airport T4

Passenger Services Manager

Finance Officer/Specialist, Melbourne Airport

I want to receive the latest job alert for airport customer service in melbourne vic

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