In-Demand Welfare officer Jobs in Melbourne, Vic

Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- $67,185 a year
- 8 hour shift
- In-person
- Communication skills
General Inspector - Permanent Full Time
RSPCA Victoria —Melbourne VIC
- $85,358.59 - $91,506.68 a year
- Weekend availability
- Case management
- Communication skills
- Annual leave
- Parental leave
11d
Animal Collections Officer
City of Hobsons Bay —Altona VIC
- $70,491.03 - $75,712.42 a year
- Full-time
- Administrative experience
- Communication skills
- Employee assistance program
- Gym membership
13d
Program Support Workers
Forensicare Careers —Fairfield VIC
- $67,724 - $73,595 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
1d
Resident Support Officer- Safety, Welfare and Security with Real Purpose
Constant Security —Parkville VIC
- Monday to Friday
- CPR Certification
- First Aid Certification
- Communication skills
Research Officer/Senior Research Officer
The Walter and Eliza Hall Institute of Medical Research —Parkville VIC
- $107,194 - $143,826 a year
- Full-time
- Doctoral degree
- Research
- Supervising experience
23h
Clinic Administrator - Permanent Part Time
RSPCA Victoria —Burwood East VIC
- Part-time
- Administrative experience
- Clinic
- Leadership
- Annual leave
- Parental leave
Patient Services Attendant
Peter MacCallum Cancer Centre —Parkville VIC
- Patient monitoring
- Customer service
- Clinic
10d
General Manager, Court Services, Quality and Standards
Victorian Government —Melbourne VIC
- $166,939 - $191,084 a year
- Full-time
- Leadership
7d
Senior Project and Engagement Officer
Department of Energy, Environment and Climate Action —Melbourne VIC
- Part-time
- Hybrid work
- Communication skills
10d
General Manager, Court Services, Quality and Standards
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- Leadership
6d
Leading Teacher Range 3 - Disability Inclusion & Positive Behaviours Leader Leading Teacher
Victorian Government —Melbourne VIC
- Full-time
- Management
- University
- Leadership
7d
Senior Advisor - Aboriginal Cultural Planning
The Victorian Aboriginal Child Care Agency (VACCA) —Preston VIC
- $105,570 - $110,350 a year
- Full-time
- Experience working with children
- Parental leave
7d
Social Worker / Student Mental Health Officer
Victorian Government —Melbourne Western Suburbs VIC
- Full-time
- Communication skills
18h
Leading Teacher - Disability Inclusion and Transition
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Management
- Engineering
- Leadership
4d
Leading Teacher Range 3
Victorian Government —Melbourne VIC
- Full-time
- Management
- Leadership
- Teaching
7d
Classroom Teacher
Victorian Government —Melbourne VIC
- Full-time
- Communication skills
- Teaching
12d
Head of Shelter Medicine
The Lost Dogs Home —North Melbourne VIC
- Full-time
- Leadership
- Employee assistance program

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Response Officer - Non Shiftwork

Origin Energy -
Melbourne VIC

Apply Now

Job Details

Full-time
$67,185 a year

Qualifications

Security
Communication skills

Full Job Description

Make a real difference by supporting essential services and community safety.
$67,185 plus superannuation & plus shift penalties
Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

Join our National Response Centre team in our Melbourne CBD office on Bourke Street.

As a Response Officer, you will handle inbound safety, emergency, fault and welfare-monitoring calls on behalf of customers across essential-service industries, including energy and water.

This is not a standard customer service role. You will often speak with customers during urgent, stressful or safety-related situations. You will need to remain calm, gather accurate information, follow established procedures and arrange the appropriate response within strict timeframes.

You will work across several computer systems while speaking with callers, recording important information and dispatching work to field teams.

Important roster information

This is a full-time, onsite role working 38 hours per week across a rotating roster.

You must be available to work:

Eight-hour rotating shifts
Shifts scheduled between 6:00am and midnight
Monday to Sunday
Weekends and public holidays

Please consider the roster requirements carefully before applying.

What you will be doing

Your responsibilities will include:

Responding to inbound emergency, fault, safety and welfare-monitoring calls
Asking the right questions and accurately recording call information
Entering information into multiple systems while speaking with callers
Processing updates and changes relating to active incidents
Dispatching service orders within regulatory and contractual timeframes
Escalating incidents that may present an increased safety or operational risk
Keeping callers informed while providing a calm and professional experience
Following documented processes, procedures and compliance requirements
Working closely with Dispatchers and Senior Response Officers

What we are looking for

You will be suited to this role if you:

Remain calm and focused when speaking with distressed or frustrated callers
Have experience working in a busy inbound contact-centre or response environment
Can confidently work across multiple computer systems at the same time
Have strong written and verbal communication skills
Can listen carefully, ask clear questions and record information accurately
Are comfortable following structured processes and procedures
Have excellent attention to detail
Can move quickly between different calls, tasks and priorities
Take accountability for your performance and development
Can reliably attend rostered shifts, including weekends and public holidays

Experience in emergency response, dispatch, security monitoring, utilities, roadside assistance, logistics or another high-pressure contact-centre environment would be advantageous but is not essential.

What we offer

Full-time employment
A centrally located Melbourne CBD office
First seven weeks of structured, onsite training and onboarding
Comprehensive training and ongoing support
The opportunity to support essential services and community safety
Discounted Electricity, Gas & Internet services

Before applying

Please ensure you are comfortable with:

Working fully onsite (no remote)
Working a seven-day rotating roster
Starting as early as 6:00am or finishing as late as midnight
Working some weekends and public holidays
Handling urgent, complex and occasionally distressed callers
Completing accurate data entry while managing inbound calls

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

Apply Now

Refine Your Search

welfare officer jobs in melbourne, vic

Response Officer - Non Shiftwork

General Inspector - Permanent Full Time

Animal Collections Officer

Program Support Workers

Resident Support Officer- Safety, Welfare and Security with Real Purpose

Research Officer/Senior Research Officer

Clinic Administrator - Permanent Part Time

Patient Services Attendant

General Manager, Court Services, Quality and Standards

Senior Project and Engagement Officer

General Manager, Court Services, Quality and Standards

Leading Teacher Range 3 - Disability Inclusion & Positive Behaviours Leader Leading Teacher

Senior Advisor - Aboriginal Cultural Planning

Social Worker / Student Mental Health Officer

Leading Teacher - Disability Inclusion and Transition

Leading Teacher Range 3

Classroom Teacher

Head of Shelter Medicine

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