In-Demand Senior service now Jobs in Melbourne, Vic

Senior Officer, Customer Experience
Victorian Government —Melbourne VIC
- $57.98 an hour
- Weekend availability
- Hybrid work
- Management
- Customer service
- Communication skills
1d
Senior Operational Services Associate –Change Projects
CSL Behring —Broadmeadows VIC
- Full-time
- No degree
- Manufacturing
5d
Senior Service Now Developer
Australian Unity —Melbourne VIC
- Contract
- Hybrid work
- CAD
- Analysis skills
- APIs
- Health insurance
- Parental leave
8d
Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Casual Senior Sales Assistant
HoMie —Melbourne VIC
- Temporary
- Sales
- On-the-job training
Quick Apply
General Manager - Community Care
Kinyara Health —Tullamarine VIC
- Full-time
- Hybrid work
- Leadership
Senior Management Accountant
City FM Australia —Mulgrave VIC
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Free parking
- Health insurance
Quick Apply
Senior Project Manager
Link Group —Docklands VIC
- Contract
- Hybrid work
- Organisational skills
- Financial services
- Leadership
- Parental leave
- Employee assistance program
14d
Senior Client Manager
Dentsu —Melbourne VIC
- Full-time
- Organisational skills
- Annual leave
Senior Producer
NOW Digital —Melbourne VIC
- Leadership
- Communication skills
Senior Clinical Project Lead, Service Development
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Master's degree
- Supervising experience
- Experience working with children
1d
Senior Digital Product Manager
Australian Unity —Melbourne VIC
- Hybrid work
- Management
- Product management
- Communication skills
- Health insurance
- Parental leave
4d
Senior Procurement Specialist
Velocity Truck Centre —Port Melbourne VIC
- Full-time
- Microsoft Excel
Senior Officer, Customer Experience
Victorian Electoral Commission —Melbourne City Centre VIC
- $57.98 an hour
- Weekend availability
- Hybrid work
- Communication skills
1d
Client Services Manager
Borg Property Services —Thomastown VIC
- Full-time
- Management
- Organisational skills
- Cleaning
Quick Apply
Senior Project Manager
Beca —Melbourne VIC
- Full-time
- Administrative experience
- Leadership
- Communication skills
- Parental leave
Store Manager - Chapel Street
Bailey Nelson —South Yarra VIC
- $100,000 a year
- Full-time
- Hospitality
- Management
- No degree
- Profit sharing
Quick Apply
1d
Senior Funeral Service Delivery Specialist
Bare Funeral Group Pty Ltd —Melbourne VIC
- $70,000 - $80,000 a year
- Weekend availability
- AI
- Communication skills
- Hospital experience
Quick Apply
5d
Director, Ministerial, Parliamentary and Executive Services
Victorian Government —Melbourne VIC
- $240,938 - $310,385 a year
- Full-time
- Employee assistance program
- Gym membership
2h
Educator
Goodstart Early Learning —Craigieburn VIC
- $35.44 - $37.81 an hour
- Full-time
- Travel reimbursement
- Parental leave
11d

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Senior Officer, Customer Experience

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time | Casual
$57.98 an hour
1 day ago

Qualifications

Management
Customer service
Working with Children Check
Communication skills

Full Job Description

Overview

Work Type: Various

Salary: $91,971 - $98,955

Grade: VPS 3.2

Occupation: Customer service

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/1945957

Ready to hit the ground running? We are seeking experienced customer service and complaints management professionals available to commence on Monday 28 September 2026 for this short-term VPS opportunity through to 11 December 2026 & 31 January 2027.

Multiple max-term and casual opportunities available
Full-time hours (Monday to Friday) with occasional weekend work in November
Commencing Monday 28 September 2026 through to December 2026 or January 2027
VPS3.2 - $91,971 per annum ($57.98 per hour casual equivalent), plus superannuation
Convenient Melbourne CBD location at 530 Collins Street
Collaborative, office-based environment with on-site attendance required five days per week

Why join us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.

We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience through internal working groups and committees across VEC branches. Apply now to make a meaningful contribution to the democratic process.

About this opportunity

We are seeking experienced Senior Officers to join our Customer Feedback and Complaints area to support the delivery of high-quality customer experience outcomes during a key operational period. This short-term opportunity includes a VEC election specific training period from Monday 28 September and will oversee the day-to-day inbox management of customer feedback and complaints, support a team of Complaints Officers, and help ensure timely, accurate and professional responses to the Victorian community. Note that this role is an email only response team and does not involve customer phone contact.

This role is ideal for someone who thrives in a fast-paced environment, enjoys being the go-to for others and is passionate about delivering outstanding customer service.

About the team

The Customer Feedback and Complaints team sits within the Customer Experience function and plays a critical role. The team supports public trust in the VEC by ensuring customers receive responsive, informative and professional service while helping drive continuous improvement across the organisation.

A day in the life of a Senior Officer, Customer Experience

No two days are the same. You will oversee a busy customer feedback and complaints inbox, monitor workflow and case allocation, provide guidance to Complaints Officers and ensure customer matters are managed efficiently from receipt through to resolution.

You will review and approve correspondence, coach team members, monitor service standards and work closely with subject matter experts across the business to deliver accurate and customer-focused responses. Your ability to prioritise competing tasks, support others and maintain quality outcomes will be essential in this high-volume environment.

About you

Experience leading or overseeing the work of others in a customer-facing, fast-paced environment.
Strong written communication skills, with the ability to review, edit and improve customer correspondence.
Demonstrated ability to manage competing priorities and maintain quality and accuracy under pressure.
Experience managing shared inboxes, workflows or case management systems.
A collaborative and supportive approach, with the ability to train, coach and guide team members.
A commitment to delivering exceptional customer experiences and continuous imp rovement.

How to apply

Please complete the online application form and submit a CV outlining your work experiences in relation to the role. No Key Selection Criteria is required.
Applicants that meet our criteria and availability may be contacted immediately as a priority this week and interviews will commence from Friday 11 September, 2026.
These roles are full time roles that operate in person at our Collins Street, Melbourne offices and unfortunately we cannot cater for hybrid working arrangements over this period.
Please also note that there may be a need for some weekends (not all) and a change to normal business hour start/finish times in the lead up to the state election on Saturday 28 November. Unfortunately, if you are unable to consider these days and hours, we are unable to consider you for the role. More information will be provided to candidates who progress to interview.

Applications close on Sunday 13 September at 11:59pm.

Diversity and inclusion

We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.

We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.

We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail [email protected].

Pre-employment checks

Successful applicants will be required to satisfy character clearance requirements including, but not limited to, Nationally Coordinated Criminal History Check (NCCHC) and Working with Children Check.

In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation.

VEC contact details

Please contact our recruitment team via email - [email protected].

Applications close Sunday 13 September 2026 at 11.59pm

Posted

7 September 2026

Apply Now

Refine Your Search

senior service now jobs in melbourne, vic

Senior Officer, Customer Experience

Senior Operational Services Associate –Change Projects

Senior Service Now Developer

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General Manager - Community Care

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Senior Clinical Project Lead, Service Development

Senior Digital Product Manager

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Senior Officer, Customer Experience

Client Services Manager

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Store Manager - Chapel Street

Senior Funeral Service Delivery Specialist

Director, Ministerial, Parliamentary and Executive Services

Educator

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