In-Demand Senior program specialist Jobs in Melbourne, Vic

Senior Operations Specialist
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply
Senior Specialist, On-the-Floor, Quality Assurance
Moderna, Inc. —Melbourne VIC
- Full-time
- Management
- Bachelor's degree
- Organisational skills
- Annual leave
Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Analysis skills
- Parental leave
Senior Associate / Manager – Strategy & Performance Improvement
Scyne Advisory —Melbourne VIC
- Full-time
- Remote
- Business development
- Business
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Senior Application Specialist
Fujitsu —Melbourne VIC
EOI | Transaction Services Specialist | Senior Consultant | Deals
PWC Australia —Southbank VIC
- Finance
- Master's degree
- Business Administration
- Annual leave
- Employee assistance program
Expression of Interest: Consultant - Director, Project & Infrastructure Advisory
BDO —Melbourne VIC
- Full-time
- Business development
- Health insurance
- On-the-job training
Expression of Interest: Senior Consultant or Manager, Digital Advisory
BDO —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
- On-the-job training
Senior Implementation Specialist
FactSet Research Systems —Melbourne VIC
- Full-time
- Communication skills
- Analytics
2d
Senior Change Transformation Manager
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Work from home
5d
Packaging Specialist
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Communication skills
Senior Program Coordinator, Casual Workforce Planning
RMIT University —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- University
- Experience working with children
8d
Student Technology & Transformation - Exciting Opportunities!
Deloitte —Melbourne VIC
- Bachelor's degree
- Team management
- Leadership
- Parental leave
Senior Manager - Modern Slavery
The Salvation Army —Coburg North VIC
- Full-time
- Management
- No degree
- Social Work
- Annual leave
- Parental leave
Senior Specialist, Membership & CRM (12-Month Contract)
Adidas —Melbourne VIC
- Full-time
- CRM software
- Communication skills
- Marketing
8d
Change Experience Specialist
EY —Melbourne VIC
- Recruiting
- Parental leave
Manager, Supply Chain Solution Delivery, Pacific
Nike —Melbourne VIC
- Full-time
- Research
- Analysis skills
- Communication skills
Senior Producer
NOW Digital —Melbourne VIC
- Leadership
- Communication skills
Senior Procurement Specialist
Austin Health —Heidelberg VIC
- Full-time
- Microsoft Excel
- Leadership
- Negotiation
- Health insurance
- Annual leave
12d
Senior Workplace Relations Specialist
Regis Aged Care —Camberwell VIC
- Hybrid work
- Leadership
- Communication skills
- Parental leave

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Senior Operations Specialist

AFCA -
Melbourne VIC

Quick Apply

Job Details

Full-time

Qualifications

Data modelling
Intelligence experience
AI
Leadership
Communication skills
Analytics

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Help shape how Australia responds to scams

At AFCA, we’re building a future-ready capability to respond to one of the fastest-growing issues impacting Australians, Scams.

We’re looking for a Senior Operations Specialist to play a critical role in designing and embedding the end-to-end case management framework that will underpin our Scams External Dispute Resolution capability.

This is a unique opportunity to design from the ground up, influence how complaints are managed at scale, and contribute to fair, independent outcomes for consumers and small businesses.

What you’ll be doing

Reporting into the Scams EDR Program, you will:

Design and define future-state case management processes
Translate regulatory, operational and business requirements into workflows
Partner with stakeholders to shape and validate process design
Develop clear guidance, templates and training materials
Identify risks, dependencies and opportunities for improvement
Support implementation, readiness and operational roll-out

Design data driven, front‑loaded case workflows integrating multiple data sources
Define processes for multi‑entity / value‑chain complaints, not linear case handling
Translate requirements into end‑to‑end operating model design (process + data + system + controls), not just process map

You will sit at the intersection of operations, regulation and delivery, helping ensure scalable and consistent complaint handling.

This is initially a 12 month contract with the strong possibility of extension.

Qualifications

What you’ll bring

We’re looking for someone who combines process design expertise with strong stakeholder engagement:

Proven experience in case management, operations or complaint handling
Ability to translate complex requirements into practical processes
Strong facilitation and stakeholder engagement skills
Exceptional written communication – you can turn complexity into clarity
Analytical mindset with a focus on risk and continuous improvement
Ability to design in data‑driven environments
Strong systems thinking (process + platform + data integration)
Experience working with cross‑functional teams (data, tech, analytics)
Capability to operate in ambiguity and stand up new functions

Highly desirable experience

We are particularly interested in candidates with experience from telco, digital or high-volume customer environments, where you have:

Designed or improved customer or complaint journeys at scale
Worked in digitally-enabled operating models or platforms
Delivered process change in fast-paced, evolving environments
Navigated regulatory or customer remediation frameworks

Experience in fraud, scams, financial crime, investigations, or intelligence environments
Exposure to data platforms / analytics / intelligence tooling
Experience designing AI‑assisted or automated operational workflows
Experience in multi‑party ecosystems (regulators, industry, law enforcement)
Experience incorporating technical / digital evidence into case handling
Experience leading or transitioning into operational leadership roles

This experience will be highly valued given the complex, high-volume and digitally-driven nature of scams complaints.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

senior program specialist jobs in melbourne, vic

Senior Operations Specialist

Senior Specialist, On-the-Floor, Quality Assurance

Transaction Services Specialist, FDD | Associate Director / Senior Manager | Deals

Senior Associate / Manager – Strategy & Performance Improvement

Senior Application Specialist

EOI | Transaction Services Specialist | Senior Consultant | Deals

Expression of Interest: Consultant - Director, Project & Infrastructure Advisory

Expression of Interest: Senior Consultant or Manager, Digital Advisory

Senior Implementation Specialist

Senior Change Transformation Manager

Packaging Specialist

Senior Program Coordinator, Casual Workforce Planning

Student Technology & Transformation - Exciting Opportunities!

Senior Manager - Modern Slavery

Senior Specialist, Membership & CRM (12-Month Contract)

Change Experience Specialist

Manager, Supply Chain Solution Delivery, Pacific

Senior Producer

Senior Procurement Specialist

Senior Workplace Relations Specialist

I want to receive the latest job alert for senior program specialist in melbourne, vic

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