CONSTANT partners with leading institutions across Australia to deliver safety services that go beyond traditional security. At Queen’s College, part of the University of Melbourne, this role is not about standing guard — it’s about being a trusted, visible presence who contributes to a safe, respectful, and inclusive residential community.
We are committed to Integrity, Community, Collaboration, Excellence, and Inclusion, and we are seeking professionals who embody these values in both action and mindset.
A Role with Purpose - This is a Resident Support Officer (RSO) position designed for individuals who understand that safety is deeply connected to wellbeing, trust, and human connection.
You will play a key role in supporting students after hours — not only responding to incidents but proactively contributing to a culture where students feel safe, respected, and supported.
CONSTANT and Queen’s College maintain a zero-tolerance approach to Gender-Based Violence (GBV) in all its forms — including physical, sexual, psychological, and economic harm.
In line with the National Higher Education Code to Prevent and Respond to Gender-Based Violence, all staff share responsibility to:
Promote a safe and respectful environment
Recognise and respond appropriately to concerning behaviours
Support early intervention and escalation where required
Important: As part of this role, candidates will be required to complete appropriate disclosures and screening in line with these obligations.
Roster: Monday to Friday | 10:00 PM – 8:00 AM (overnight shifts)
Act as a calm, approachable and professional presence within the residential community
Build positive rapport with students through respectful and engaging interaction
Provide after-hours wellbeing support and respond to student concerns
Conduct welfare-focused patrols (not enforcement-driven)
Assist with lockouts, general enquiries, and access support
Identify and respond to early signs of distress, risk, or conflict
Escalate incidents appropriately to emergency services or on-call teams
Maintain clear and accurate incident reports
Collaborate with residential life staff and university stakeholders
Support a culture of safety, inclusion, and belonging
We are seeking mature, emotionally intelligent professionals who can operate with sound judgement and empathy in a student environment.
This role suits individuals from backgrounds such as:
Security (community-focused)
Youth work / community services
Allied health / mental health support
Education / student services
Hospitality or customer-facing roles with strong interpersonal skills
You will stand out if you demonstrate:
Strong awareness of mental health and wellbeing support
Confidence handling sensitive situations with discretion and care
Excellent communication and interpersonal skills
The ability to remain composed under pressure
A genuine interest in supporting young people
A collaborative, non “guard mindset” approach to safety
Current Victorian Security Licence (REQUIRED)
Current First Aid & CPR Certification
Valid Working with Children Check (or willingness to obtain)
Availability for overnight shifts (Mon–Fri)
Strong English communication skills
Professional Boundaries & Role Requirements
As part of our commitment to providing appropriate support to all residents, this role is subject to a genuine occupational requirement, and gender may be considered to ensure a balanced and representative team.
Given the residential setting, Resident Support Officers must maintain strict professional boundaries at all times, including engaging respectfully and impartially with residents, avoiding personal or intimate relationships, and adhering to all Gender-Based Violence prevention, reporting, and response obligations.
If you’re looking for a role where your presence genuinely matters — and where safety is built through connection, trust, and professionalism — we encourage you to apply.
CONSTANT is an Equal Opportunity Employer
We value empathy, inclusion, and cultural diversity. Applications are encouraged from all backgrounds.
Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785
