If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.
About us
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.
About the Role
We are seeking dedicated Customer Service Officers to join our dynamic inbound national contact centre team based in West Footscray. In this rewarding role, you will be the vital first point of contact—providing high-quality, empathetic service to vulnerable community members, suppliers, and business partners via phone and email.
This is a full-time position offering the peace of mind to plan your life, with a stable rotating roster set three months in advance.
What You Will Do
- Compassionate Support: Act as a reliable, empathetic voice for vulnerable individuals, ensuring they receive respectful and high-quality assistance.
- Inquiry & Order Management: Apply strong attention to detail to process orders and resolve customer inquiries accurately.
- Relationship Building: Foster positive workplace relationships with your team to enhance customer satisfaction and deliver the best possible outcomes.
- Safe & Compliant Practice: Follow individual support frameworks to ensure all customer interactions are handled safely, securely, and ethically.
Roster & Hours
- Operational Hours: Monday to Friday, 8:00 AM – 8:00 PM.
- We offer Full-time hours on a rotating roster, locked in 3 months in advance so you can maintain a great work-life balance.
About You
To be successful in this role you will need;
- A genuine passion for delivering exceptional customer experiences and making a positive impact on people's lives through outstanding service.
- Previous experience in a contact centre, community support or care based environments.
- Strong attention to detail with the ability to use multiple systems and computer screens with working knowledge of contact centre technologies such as Zendesk and Amazon Connect.
- Attention to detail and accuracy and the ability to manage complex requires that can be time sensitive.
- Warm and empathetic approach and the ability to build rapport with people from diverse backgrounds.
- Knowledge of the NDIS, aged care, disability support, or nursing will be highly regarded.
Why work with us
As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at IAG, including:
- Access salary packaging benefits to increase your take home pay by reducing your taxable income.
- Access free confidential counselling and support from our Employee Assistance Program.
- As a social enterprise, we aren’t solely reliant on external funding which means better job security so you can focus on providing quality care and service to our customers.
- Enjoy free on-site parking if you drive, or an easy short walk from Tottenham Train Station if you take public transport.
Work with purpose
We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well-being and lifestyle, whether it’s in their own home, local community or in our residential facilities.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability.
Independence Australia Group includes Independence Australia, Zest Care, and Possability Group. Read more about our story at independenceaustralia.com.au
For a rewarding career where you can make a real difference and positive impact on peoples’ lives,
APPLY NOW.
Commitment to Diversity
Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.
