In-Demand patient service Jobs in melbourne, vic

Service & Operations Specialist
Halaxy —Melbourne VIC
- $70,000 - $95,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Work from home
- Parental leave
Quick Apply
Patient and Visitor Support
The Royal Women's Hospital —Parkville VIC
- $66,767 - $73,811 a year
- Part-time
- Administrative experience
- Clinic
- Communication skills
- Annual leave
7d
Patient Experience Specialist
Montu —Melbourne VIC
- $63,700 - $69,000 a year
- Full-time
- Remote
- Recruiting
- Communication skills
- Health insurance
- Work from home
Quick Apply
3h
Medical Receptionist/Administration General Practice
Carnegie Medical Centre —Carnegie VIC
- $24.95 - $35.00 an hour
- Part-time
- Customer service
- Medical office experience
- In-person
- Employee discount
Quick Apply
6d
Senior Medical Administrator
MOG —Windsor VIC
- $35 - $45 an hour
- Part-time
- Administrative experience
- Computer skills
- In-person
- Work from home
- Parental leave
Quick Apply
4d
Patient Safety Associate (Australia)
ProductLife Group —Melbourne VIC
- Contract
- Hybrid work
- Writing skills
- Communication skills
Child Minder
BOSS Fitness Female Studio —Williamstown VIC
- $29.47 - $43.68 an hour
- Working with children
- First Aid Certification
- In-person
- Employee discount
- Gym membership
Quick Apply
4d
Patient Support Associate
easykind —Richmond VIC
- Full-time
- Hybrid work
- Patient care
- Communication skills
Quick Apply
12d
Patient Services Clerk
St Vincent's Health Australia —Melbourne VIC
- $66,768 - $73,811 a year
- Part-time
- Administrative experience
- Hospital experience
Menu Monitor
Compass Group Australia —Footscray VIC
- $31.65 an hour
- Morning shift
- Management
- Food service
- Communication skills
Ward Clerk - Emergency Department
Royal Melbourne Hospital —Melbourne VIC
- $54,137 a year
- Part-time
- Customer service
- Administrative experience
- Data entry
- Commuter assistance
- Employee assistance program
1h
Patient Services Assistant G2
Austin Health —Heidelberg VIC
- Part-time
- Communication skills
- Health insurance
3d
Medical Receptionist (Entry-Level) – Allied Health/Medical Cannabis Clinic
Centre 4 Health —Caulfield VIC
- $24.95 - $30.95 an hour
- Part-time
- Medical office experience
- No experience needed
- Clinic
- On-the-job training
- Employee discount
Quick Apply
1d
Supply Officer
Melbourne Private Hospital —Melbourne VIC
- From $30 an hour
- Full-time
- Time management
Patient Services Assistant Level 2
Austin Health —Melbourne VIC
- Part-time
- Communication skills
- Health insurance
3d
Treatment Co-Ordinator
Glenferrie Dental —Hawthorn VIC
- $85,000.00 - $110,705.96 a year
- Full-time
- Medical office experience
- In-person
- Medical terminology
Quick Apply
2d
Data Entry Officer
Austin Health —Melbourne VIC
- Part-time
- Data entry
- Medical terminology
- Communication skills
- Health insurance
3d
Medical Billing & Insurance Coordinator - MasterCare/ Global Health
MASTER CARE/ GLOBAL HEALTH —Melbourne VIC
- From $7,100 a month
- Full-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Health insurance
- Life insurance
Quick Apply
2d
Casual Patient Services Clerk
St Vincent's Health Australia —Fitzroy VIC
- $29.57 - $32.69 an hour
- Customer service
- Microsoft Office
- Administrative experience
Clerk - Record Services
Western Health —Melbourne VIC
- Part-time
- Office
- Microsoft Office
- Education
2d

I want to receive the latest job alert for patient service in melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient service jobs near melbourne, vic

Ward Clerk jobs in Melbourne VIC

Supply Officer jobs in Melbourne VIC

Data Entry Clerk jobs in Melbourne VIC

Operations Associate jobs in Caloundra Qld

Operations Associate jobs in Bankstown Nsw

Operations Associate jobs in Sydney Nsw

Senior Retail Sales Associate jobs in East Brisbane Qld

Security Technician jobs in Melbourne Vic

Patient Assistant jobs in Montmorency Vic

Patient Assistant jobs in Caulfield Vic

Zara, Sales Assistant jobs in Brisbane Qld

Casual Paralegal, Law Student, Legal Assistant jobs in Melbourne Vic

Assistant Accountant jobs in Melbourne Vic

Patient Assistant jobs in Mornington Vic

Patient Assistant jobs in Brisbane Qld

Ward Clerk ,hospital jobs in Northern Territory

Electronic Medical Records jobs in Melbourne Vic

Accounts Receivable Clerk jobs in Brooklyn Vic

Records Clerk jobs in Parramatta Nsw

Personal Care Assistant jobs in Geelong Vic

Service & Operations Specialist

Halaxy
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $95,000 a year

Benefits

Work from home
Parental leave
Maternity leave
Referral program
Free food
Free drinks
Salary packaging

Qualifications

Multilingual
Sales
Customer service
Analysis skills
Data entry
AI

Full Job Description

ABOUT HALAXY

Healthcare is complex. Navigating it should not be. Halaxy is a global practice management platform built to make healthcare better for everybody, everywhere. Our software is customisable for over 90 health professions across 70+ countries and is used by practitioners and patients around the world, every single day.

We are a team of 50+ people across three offices in Melbourne, Cork, and Vancouver, and we are scaling fast. Every person who joins Halaxy is here for a reason: to do work that genuinely matters. That means building and delivering a product that removes real barriers in healthcare, not just digitising paperwork, but eliminating it.

We were shortlisted for the AFR Best Places to Work in 2026 and have an eNPS of 93. Most of our team would recommend Halaxy as a great place to work, and many have been here for 5 or more years. We think that says a lot.

THE OPPORTUNITY

The Service & Operations Specialist is responsible for overseeing and delivering day-to-day operational and customer service activities across Halaxy’s global offices, ensuring timely, accurate, and high-quality support for customers. This includes managing inquiries, operational processes, onboarding, and escalations, while continuously reviewing service performance and driving process improvements in line with the Halaxy Service Guide and global best-practice standards.

KEY ACCOUNTABILITIES

Oversee and manage day-to-day operational activities, including handling all inbound calls and email enquiries, managing proactive escalations, and supporting key operational functions such as migrations, verifications, payment processing, sales support, onboarding, and project work across global offices in Melbourne, Cork, and Vancouver.
Manage both routine and ad hoc operational tasks, including profile verifications, monitoring and responding to the support queue, email onboarding, CLK registrations, BPAY processing, voicemail management, and completing daily handovers with the overseas team.
Review, monitor, and analyse service performance reports relevant to your area of responsibility to ensure a consistently high standard of customer service.
Identify, recommend, and contribute to process improvement and optimisation initiatives, aligning practices with global best-practice standards.
Ensure proactive compliance with and alignment to the Halaxy Service Guide, maintaining consistent ways of working across the customer service team.
Complete additional operational tasks as required, including PRODA and eRx registrations, profile verifications, data migrations and extractions, service data clean-up, chargeback management, and other operational support activities.
Operate effectively within an agile environment, adapting responsibilities and undertaking additional ad hoc duties as required to meet evolving business needs.

WHAT YOU BRING

Degree or accredited qualification or relevant experience
Strong interpersonal and relationship management skills with the ability to motivate and influence behaviours and outcomes
An interest and curiosity in AI & process improvement
Excellent verbal, written and interpersonal skills.
Adept at understanding, analysing, and using data metrics to drive decision making
Agile mindset, able to deliver value in increments and helping create a culture of continuous improvement
Highly organised with proven ability to manage multiple work-streams at once in a fast-paced environment
High degree of initiative, resourcefulness, personal responsibility, and ownership
Strong interpersonal skills and ability to work as part of a team

You do not need to tick every box to apply. If this role excites you and you believe you can contribute, we want to hear from you.

WHY HALAXY

Purpose that is real. You’ll work on a product used by practitioners and patients across 70+ countries. The work you do here touches healthcare every day.

A team that actually likes working together. We are friendly, warm, and inclusive. Our Melbourne office has regular furry visitors (dogs are very welcome here). We do weekly team lunches, office quizzes, cultural celebrations, and Brinners. We have a well-stocked pantry and a coffee machine that gets a workout.

Hybrid done properly. Monday and Friday from home, Tuesday to Thursday together in our Melbourne CBD office. Consistent hours, no late-night deadline crunches and no shiftwork. We believe work-life harmony is something you build deliberately, not something you earn.

Room to grow. Halaxy is scaling internationally and that means genuine opportunity. You can take on more responsibility earlier here than almost anywhere else, and we actively support your development on the job.

Transparency as a default. Company results are shared openly with the whole team. Our founders are accessible. We say what we mean, and we back it up.

OUR VALUES

Everything we do at Halaxy is guided by five values: Everyone Matters, Remarkable, Community, Learning, and Genuine. They are not words on a wall. They shape how we hire, how we work, and how we treat each other and our customers.

HOW TO APPLY

Apply directly via the link below. Include your CV and a brief note on why this role and why Halaxy.

We review applications on a rolling basis and aim to respond to every applicant. We are an equal opportunity employer and actively work to remove barriers in our recruitment process. All are welcome at Halaxy.

Pay: $70,000.00 – $95,000.00 per year

Benefits:

Free drinks
Free food
Maternity leave
Parental leave
Referral program
Salary packaging
Work from home

Work Location: Hybrid remote in Melbourne VIC 3000

Quick Apply

Refine Your Search

patient service jobs in melbourne, vic

Service & Operations Specialist

Patient and Visitor Support

Patient Experience Specialist

Medical Receptionist/Administration General Practice

Senior Medical Administrator

Patient Safety Associate (Australia)

Child Minder

Patient Support Associate

Patient Services Clerk

Menu Monitor

Ward Clerk - Emergency Department

Patient Services Assistant G2

Medical Receptionist (Entry-Level) – Allied Health/Medical Cannabis Clinic

Supply Officer

Patient Services Assistant Level 2

Treatment Co-Ordinator

Data Entry Officer

Medical Billing & Insurance Coordinator - MasterCare/ Global Health

Casual Patient Services Clerk

Clerk - Record Services

I want to receive the latest job alert for patient service in melbourne, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected