In-Demand Patient experience clinical lead Jobs in Melbourne, Vic

Patient Experience Manager
The Royal Melbourne Hospital —Melbourne VIC
- Full-time
- Management
- Patient care
- Leadership
- Annual leave
Disability Support Worker – Complex Psychosocial Disability, ASD & ABI Support
Care Fast Group —Carnegie VIC
- $32 - $37 an hour
- First Aid Certification
- In-person
Quick Apply
8d
Allied Health Manager
Supernova Medical Centre —Tarneit VIC
- $86,820.77 - $153,483.11 a year
- Part-time
- Bachelor's degree
- In-person
- Leadership
Quick Apply
Patient Navigator
Peter MacCallum Cancer Centre —Parkville VIC
- $66,768.00 - $73,811.92 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
9d
Care Reimagined Enablement Lead - Clinical Governance
Mercy Health Australia —Richmond VIC
- $100,000 a year
- Full-time
- Acute care
Clinical Research Associate II - Sydney, Melbourne or Adelaide
Fortrea —Melbourne VIC
- Full-time
- Patient monitoring
- Bachelor's degree
Site Enrollment and Engagement Lead - PAH/IPF
IQVIA —Melbourne VIC
- Contract
- Medicine
- Doctoral degree
- Bachelor's degree
8d
Lived and Living Experience Educator
Eastern Health —Box Hill VIC
- Part-time
- CRM software
- Microsoft Excel
- Research
- Health insurance
- Employee assistance program
Clinical Research Coordinator (Nurse)
Monash Health —Clayton VIC
- Full-time
- Research
- University
- Patient care
6d
Health & Clinical Consultant
Cognizant —Melbourne VIC
- Full-time
- Hybrid work
- Nursing
- Medicine
- Bachelor's degree
3d
Associate Dentist | 40% Commission + Retainer | Active Patient Base | Broadmeadows VIC
Mediq Broadmeadows —Broadmeadows VIC
- $180,000 - $300,000 a year
- Part-time
- Clinic
- Bachelor's degree
- EMR systems
- Employee discount
- Professional development assistance
Quick Apply
Senior Receptionist/Administrator
Preston Physiotherapy —Preston VIC
- From $30 an hour
- Part-time
- Management
- Customer service
- Medical office experience
Quick Apply
Lived Experience Senior Peer Support Consumer Worker
Eastern Health —Box Hill VIC
- Call employer
- Microsoft Excel
- Organisational skills
- Communication skills
- Health insurance
- Employee assistance program
3d
Research Officer - Evidence Systhesis
Monash Health —Clayton VIC
- Full-time
- Research
- Supervising experience
- University
11d
Head of Clinical Governance
Bupa —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
- Hospital experience
2d
Allied Health Workforce Advisor
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Leadership
- Communication skills
16h
Operations Director - Ambulatory Services
Peter MacCallum Cancer Centre —Melbourne VIC
- $170,000 - $197,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Annual leave
Part Time/Full Time Practice Manager
Rooms with Style —Camberwell VIC
- $42 - $46 an hour
- Part-time
- Management
- Customer service
- Organisational skills
Quick Apply
10d
Medical Director (Part-Time | Telehealth Healthcare | Open to Remote)
easykind —Richmond VIC
- Part-time
- Hybrid work
- Leadership
Quick Apply
Lead Specialist Cardiac Physiologist
Advara HeartCare —Melbourne VIC
- Full-time
- CPR Certification
- Patient care
- Organisational skills
- Parental leave
1d

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Patient Experience Manager

The Royal Melbourne Hospital -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Annual leave

Qualifications

Management
Patient care
Public health
Working with Children Check
Leadership
Communication skills
Hospital experience

Full Job Description

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Patient Experience Manager
Req ID: 6616
Posting Start Date: 19/06/2026
Advertisement End Date: 17/07/2026
Work Location: The RMH Elizabeth Street

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Job Description:
Patient Experience Manager

The Royal Melbourne Hospital

Play a key leadership role in advancing patient experience and consumer partnership across a world-class healthcare organisation
Drive impactful change through the strategic use of patient feedback, data insights and quality improvement initiatives
Enjoy outstanding benefits, professional development opportunities and the chance to make a lasting difference in the lives of patients and families

About The Royal Melbourne Hospital (RMH)

The Royal Melbourne Hospital is one of Australia's leading public health services and a key member of Melbourne's renowned Parkville Precinct. RMH provides a comprehensive range of specialist medical, surgical, mental health, rehabilitation, aged care, outpatient and community-based services, delivering high-quality care to patients across Victoria.

The Patient Experience Manager plays a critical role in strengthening RMH's commitment to person-centred care by ensuring the voices of patients, consumers and carers are actively sought, valued and translated into meaningful improvements. Working closely with clinical and operational leaders, the role drives excellence in patient experience through effective feedback management, consumer engagement and service improvement initiatives.

Reporting to the Director, Patient Experience and Community Engagement, this position will contribute to positioning RMH as a leader in patient experience, consumer partnership and healthcare excellence.

About the Role:
Lead the development, implementation and evaluation of patient experience and consumer engagement initiatives across RMH
Provide operational leadership of the Consumer Liaison Team and Patient Experience Program
Ensure patient feedback systems are accessible, responsive and aligned with relevant standards and best practice
Analyse patient experience data and feedback to drive continuous improvement and enhance care outcomes
Collaborate with clinical, operational and quality teams to identify and implement service improvement initiatives
Provide expert advice on patient experience, consumer feedback management and risk escalation

About You:
Tertiary qualifications in a relevant field such as Health, Public Health, Human Factors or a related discipline
Demonstrated leadership experience in patient experience, consumer engagement or healthcare service improvement
Proven ability to lead teams and foster a positive, collaborative and high-performing work environment
Excellent interpersonal, stakeholder engagement and communication skills
Strong knowledge of patient experience frameworks, feedback management, relevant legislation and healthcare standards
Experience using data, insights and quality improvement methodologies to drive meaningful organisational outcomes

Benefits of Working at RMH:
Five weeks annual leave plus monthly ADOs for full-time employees
Access to Fitness Passport and discounted health and wellbeing benefits
Ongoing learning, professional development and career progression opportunities
A values-driven organisation committed to People First, Lead with Kindness and Excellence Together
Opportunity to make a meaningful impact on patient, consumer and carer experiences within one of Australia's leading public health services

Please click here to view the position description!

Interested? Click the Apply button to submit your application.

Recruitment is ongoing, and interviews may commence as applications are received. Early applications are encouraged, as the position may be filled prior to the closing date.

For a confidential discussion about the role, please contact the details listed below.

Name and Contact: Liz Cashill + 61 3 9342 5522

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards .

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

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Apply Now

Refine Your Search

patient experience clinical lead jobs in melbourne, vic

Patient Experience Manager

Disability Support Worker – Complex Psychosocial Disability, ASD & ABI Support

Allied Health Manager

Patient Navigator

Care Reimagined Enablement Lead - Clinical Governance

Clinical Research Associate II - Sydney, Melbourne or Adelaide

Site Enrollment and Engagement Lead - PAH/IPF

Lived and Living Experience Educator

Clinical Research Coordinator (Nurse)

Health & Clinical Consultant

Associate Dentist | 40% Commission + Retainer | Active Patient Base | Broadmeadows VIC

Senior Receptionist/Administrator

Lived Experience Senior Peer Support Consumer Worker

Research Officer - Evidence Systhesis

Head of Clinical Governance

Allied Health Workforce Advisor

Operations Director - Ambulatory Services

Part Time/Full Time Practice Manager

Medical Director (Part-Time | Telehealth Healthcare | Open to Remote)

Lead Specialist Cardiac Physiologist

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