In-Demand Operations business manager Jobs in Melbourne, Vic

Service Desk Manager
APM Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Quick Apply
2d
ANZ IT Service Senior Manager
Boston Consulting Group —Melbourne VIC
- Full-time
- No degree
- AI
- Leadership
Strategy & Operations Senior Manager, Australia
Whatnot —Melbourne VIC
- $204,000 - $240,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Operations Manager, Australia
Whatnot —Melbourne VIC
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
1d
Office Manager
Lighting and Energy Conservation Australia Pty Ltd —Melbourne VIC
- $79,500 - $85,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Microsoft Office
- Work from home
Quick Apply
2d
Office Manager
Rapid Passive Fire Pty Ltd —West Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Construction
Quick Apply
3d
General Manager Critical Operations and Business Resilience
Health Employees Superannuation Trust Australia —Melbourne VIC
- Financial services
- Parental leave
- Employee assistance program
Adminstration Assistant
Property Society Co —Bentleigh East VIC
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Employee discount
Quick Apply
8d
Manager - Supply Chain and Operations - Business Consulting
EY —Melbourne VIC
- $129,000 - $170,000 a year
- Recruiting
- Manufacturing
- AI
- Parental leave
14d
Program Manager - APAC Mobility
WEX Inc. —Melbourne VIC
- Full-time
- PMP
- Analysis skills
- No degree
Manager - Strategy & Operations
KPMG Australia —Melbourne VIC
- Full-time
- Master's degree
- Business Administration
- Communication skills
- Parental leave
Quick Apply
Policy Manager
Department of Jobs, Skills, Industry and Regions —Melbourne City Centre VIC
- $142,790 - $191,084 a year
- Full-time
5d
Business Manager
Eva Tilley Memorial Home Inc —Balwyn North VIC
- $75,000 - $81,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee assistance program
Quick Apply
2d
Operations Manager
Lineage Logistics —Laverton VIC
- Full-time
Quick Apply
2d
Senior Product Manager
Contour Education —Glen Waverley VIC
- $160,000 - $200,000 a year
- Full-time
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- Product management
- Employee assistance program
Quick Apply
11d
Manager - Strategy & Operations
KPMG —Melbourne VIC
- Full-time
- Master's degree
- Business Administration
- Communication skills
- Parental leave
Office Manager
CITO Transport Pty Ltd —Tottenham VIC
- $85,000 - $95,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
Business Development Manager
ahs hospitality —Melbourne VIC
- Full-time
- Hospitality
- Sales
- Business development
12d
Chief Operating Officer (COO)
LHR —Melbourne VIC
- $200,000 - $250,000 a year
- Full-time
- Master's degree
- Administrative experience
- Bachelor's degree
Quick Apply
Service Delivery Manager
Cognizant —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills

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operations business manager jobs near melbourne, vic

Service Desk Manager

APM Group -
Melbourne VIC

Quick Apply

Job Details

Full-time
2 days ago

Qualifications

ITIL Certification
Management
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full Job Description

Job Description

The Role

The Service Desk Manager is responsible for leading the IT Service Desk team to deliver high-quality, customer-focused technical support across Australia and New Zealand.

This role plays a critical part in ensuring the seamless operation of IT services, driving service excellence, and embedding continuous improvement across service delivery. You will act as a key escalation point, lead a high-performing team, and ensure alignment with ITIL best practices and organisational priorities.

Based in Perth or Melbourne, this role offers the opportunity to make a real impact in a fast-paced, global environment.

In this role you will:

Lead the day-to-day operations of the IT Service Desk, ensuring efficient, high-quality support delivery
Manage, coach, and develop a team of Service Desk Agents based across the country
Monitor and report on service performance, ensuring alignment with KPIs and SLAs
Act as the primary escalation point for complex or high-priority incidents
Drive continuous improvement initiatives to enhance user experience and service quality
Develop and maintain service desk processes, documentation, and knowledge base resources
Partner with internal IT teams and external vendors to deliver seamless end-to-end support
Oversee service desk tools and platforms (including ticketing and remote support systems)
Proactively manage stakeholder communication, service performance, and improvement initiatives

Skills you’ll bring:

6+ years’ experience in IT support, including 3+ years in a leadership or management role
Demonstrated experience managing a 24*7 service desk, working with external vendors and overflow services
Strong technical knowledge across Microsoft 365, Active Directory, desktop environments, and service management tools (e.g. ServiceNow)
Demonstrated experience leading and developing high-performing, customer-focused teams
Strong understanding of ITIL principles and service management frameworks (ITIL certification preferred)
Proven ability to manage service performance through KPIs, SLAs, and reporting
Excellent stakeholder management, communication, and conflict resolution skills
Strong problem-solving skills with a proactive, continuous improvement mindset

What’s in it for you?

Working with a global organisation, you’ll have the opportunity to shape and elevate IT service delivery across multiple regions and business units.

We offer flexible / hybrid working, access to the latest tools and technology, additional leave options, health discounts, and a comprehensive range of employee benefits.

About APM Group

We’re a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health, and wellbeing, and increased social participation.

When you join APM, you’ll have the opportunity to grow your career across global brands and geographies, while making a meaningful difference in people’s lives.

Ready to Join?

Click APPLY now and submit your application via our online recruitment platform.
For a confidential discussion, please contact Shane Bhan at [email protected].

At APM we are strengthened by diversity. We are committed to creating a workplace where everyone feels included, respected, and valued. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disability.

Quick Apply

Refine Your Search

operations business manager jobs in melbourne, vic

Service Desk Manager

ANZ IT Service Senior Manager

Strategy & Operations Senior Manager, Australia

Operations Manager, Australia

Office Manager

Office Manager

General Manager Critical Operations and Business Resilience

Adminstration Assistant

Manager - Supply Chain and Operations - Business Consulting

Program Manager - APAC Mobility

Manager - Strategy & Operations

Policy Manager

Business Manager

Operations Manager

Senior Product Manager

Manager - Strategy & Operations

Office Manager

Business Development Manager

Chief Operating Officer (COO)

Service Delivery Manager

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